Jacobs Motors

Jacobs Motors responded

Dear lameraguera1, Thank you very much for your 5-star rating! We appreciate your time and the extra effort it takes to provide your feedback. We strive for 100% satisfaction, and it is great to see you had such a positive experience with our team at Off Lease Only Bradenton. Thank you for your business and for choosing Off Lease Only as your used car destination! Your Customer Service Team: Al

Jacobs Motors responded

Dear Schester6919, Hearing that you had 5-STAR car buying experience with us is the best thing we could hope for! It is great to know that Nick was helpful and provided great service. Your satisfaction and your business mean a lot to us. Thank you for being an Off Lease Only customer and choosing Off Lease Only Bradenton as your used car destination. Your Off Lease Only Customer Care Team – Al

Jacobs Motors responded

Dear jess112699, Thank you so much for your business! It is great to hear that your visit with us earned a 5-star rating! It is also great to know that it is an experience you would recommend to others as well. We love hearing from you and knowing that you and your mom enjoyed your car buying experience with Nicole. We hope you felt like part of the family during your visit! On behalf of your friends here at Off Lease Only Bradenton, we look forward to helping you in any way we can to enjoy your new ride! Your Off Lease Only Customer Care Team - Al

Jacobs Motors responded

Dear Tris, Thank you so much for taking the time to write a review and rate your experience with Josh at Off Lease Only Bradenton. We really appreciate the feedback. We are so glad that you experienced a smooth and easy process. Your satisfaction and your business mean a lot to us. Our founders began this company with you in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car at the best no haggle price with minimal stress. Thank you for choosing Off Lease Only as your used car destination! Your Off Lease Only Customer Care Team – Al

cierraseaman93 responded

I had a great experience here in finding just right car for me even though I test drove multiple cars.I was able to find the perfect fit for me. The staff was very helpful in the process.

Jacobs Motors responded

Dear olegario1022, We are delighted to hear that you enjoyed your car buying experience with Blake and Benjamin, and hope that you felt part of the family while visiting our Bradenton location. We are so glad that you experienced our ‘no pressure’ sales process, and that you received excellent, professional service from our team. We hope you enjoy your new vehicle and look forward to working with you for many years to come. Your Off Lease Only Customer Care Team – Al

Jacobs Motors responded

Dear ganneyd, Thank you so much for your positive comments about our staff and Off Lease Only Bradenton! Your satisfaction and your business mean a lot to us. We are delighted that you received excellent professional service from our team. We hope you enjoy your new vehicle and look forward to working with you for many years to come. Your Off Lease Only Customer Care Team – Al

Jacobs Motors responded

Dear emilys219, Thank you SO much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. It is so good to hear from you! We are glad to hear that you enjoyed your experience with Jake, and hope you felt like part of the family during your visit! On behalf of your friends here at Off Lease Only Bradenton, we look forward to helping you, in any way we can, to enjoy your new ride! Thank you for your business and for choosing Off Lease Only as your used car destination! Miles of smiles and safe travels to you and yours! Your Off Lease Only Customer Care Team – Al

Jacobs Motors responded

Dear bully879, We are very disappointed to hear that your experience did not meet your expectations. We understand your frustration and appreciate you bringing this matter to our attention. Your concerns are very important to us, and we would like to address them with you personally. We investigate every matter we see published. Once our investigation is complete, a member of our Management Team will be reaching out to you to follow up with you and discuss the status of your refund and explain the full procedure when there is a payoff involved, as well as the approximate amount of time required to process the refund. In the event they are unable to reach you, please contact them at customerservice@offleaseonly.com, or call them, toll-free, at 1-833-794-5316. We value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with our Bradenton location. We rely heavily on your valuable feedback for quality control. Off Lease Only was created with a vision to change the car buying experience with you, the customer, in mind. Over the last twenty-five years, that vision has seen phenomenal growth with over 350,000 loyal customers. We attribute this growth to two main ideals – saving customers thousands below retail on their dream cars and genuinely caring about each customer's happiness before, during, and after the sale. Our goal is to provide you with an outstanding 5-Star experience, and we are proud to offer the most transparent used car buying experience with no hidden fees and no stress of haggling prices. We look forward to speaking with you and addressing your concerns while assisting you in any way we can. Respectfully, Your Customer Care Team Member - Sharon

bully879 responded

Now its been 2 weeks and still no money

Jacobs Motors responded

Dear Tylera5293, Thank you very much for your 5-star rating! We appreciate your time and the extra effort it takes to provide your feedback. We strive for 100% satisfaction, and it is great to see you had such a positive experience with Nick at Off Lease Only Bradenton. Thank you for your business and for choosing Off Lease Only as your used car destination! Your Customer Service Team: Al