Jaguar Columbia

I was disappointed that this dealership didn’t adhere to CDC pandemic guidelines not safe CDC pandemic guidelines not safe More

My first experience with the service department was excellent service. Staff very friendly and knowledgeable. excellent service. Staff very friendly and knowledgeable. More

Service was timely and they provided a nice space for waiting. I was able to get a lot of work done while they have me an oil change and alignment waiting. I was able to get a lot of work done while they have me an oil change and alignment More

My experience at Jaguar Columbia was excellent. The vehicle was as advertised and the Jaguar team was on point with the entire sale. vehicle was as advertised and the Jaguar team was on point with the entire sale. More

very poor service in providing updates on progress.vehicle was towed back to my residence without keys progress.vehicle was towed back to my residence without keys More

Had to wait 2 weeks for an appointment but when I got there Linda Hughes was very helpful and got my AC repaired in 2 hrs 15 min. There is a need for more Technicians as being without AC for two weeks is there Linda Hughes was very helpful and got my AC repaired in 2 hrs 15 min. There is a need for more Technicians as being without AC for two weeks is not what I paid for when I bought a Jaguar. I have been buying Jaguars for over 23 yrs in the US an also owned one in England previously. More

Thank you Darryl Cruel and helping us make the right decisio Thanks to our sales guy Darrell Crews we appreciate your knowledge, understanding, patience and helping us choose the right car for us. We are happy Thanks to our sales guy Darrell Crews we appreciate your knowledge, understanding, patience and helping us choose the right car for us. We are happy More

Top Customer Service I took my f-type in for an annual service and they kindly provided an E-Pace loaner so I could make my way back to Augusta where I’m from. Picked up t I took my f-type in for an annual service and they kindly provided an E-Pace loaner so I could make my way back to Augusta where I’m from. Picked up the car two days later @ 10:30am and shortly after departing, my car developed a violent steering wheel vibration. The wheels and tires were brand new and only mounted 1 week prior to the service visit; No vibrations prior to the visit. I got lunch and afterwards headed right back to the dealer. The tech who performed the work, while seasoned, had also overlooked resetting the ‘Service Required’ indicator on the dash. Determined to get it right, the staff was extremely helpful and understanding of the situation and they put the technician back on it immediately. An hour later they take me through the shop to bring the culprit to my attention. Evidently it was the hub fitment of my aftermarket wheels (Forgestar F14), off by just mm. They required a careful mounting procedure to get perfectly centered on the hub. Turns out all four wheels were also out of balance as well. Thanks, Discount Tire, you got half of it right. It takes another hour and a half to reprogram the car to stop the service indicator from flashing on during startup. I left the dealer just after 2:00. A couple of concerns looking back at the visit: 1) Why was the ‘Service Required’ indicator overlooked (hard to miss if you’re even remotely paying attention) and 2) why wasn’t the vehicle test driven to ensure it was road ready for the client? I appreciate the fact they re-balanced all my wheels and didn’t charge me. It’s perfect now. Thanks fellas. But, I suggest a more thorough pre-delivery inspection needs to be implemented. More

Great Service Love going in to get my LR service here. I'm always treated with loyalty and the service is excellent. Will definitely purchase my next Discovery from Love going in to get my LR service here. I'm always treated with loyalty and the service is excellent. Will definitely purchase my next Discovery from them. More