Jaguar Houston North

They let me drive 2.5hrs only to give me an ultimatum price with no wiggle room and they COMPLETELY lowballed me on my trade in that happens to be a fairly hot commodity these days(2008 Toyota Sienna) price with no wiggle room and they COMPLETELY lowballed me on my trade in that happens to be a fairly hot commodity these days(2008 Toyota Sienna) Why not tell me what they would give on trade before I drove so they did waste my time and money. I was insulted and had to walk. More

Great experience. First repair to my Jag that was less painful than the dentist. Charlie is a former technician who really knows how to explain the issues. Everyone is very friendly and they fixed it corr painful than the dentist. Charlie is a former technician who really knows how to explain the issues. Everyone is very friendly and they fixed it correctly. I ll probably buy my next one here as well. More

Well..... I have not even purchased a car yet and I am already getting the run around. Anthony will not return phone calls. They told me they had a car that was advertised on the internet and when I got t already getting the run around. Anthony will not return phone calls. They told me they had a car that was advertised on the internet and when I got to the dealership they did not have the car and would not have it for four more days. They acted like I was lucky they waited on me. I get the idea they could care less if they sell me a car or not. I it was for not for the fact that they have the car I want I would go some where else. And...I have not had to deal with the service department yet. By the way who owns this dealership...they don't seem to be doing anything about this bad rep.... More

They put the wrong antifreeze in the radiator..check engine light wont turn off ignored me when car was ready had to wait hours uses Enterprize rental car where they don't return the deposit in full. engine light wont turn off ignored me when car was ready had to wait hours uses Enterprize rental car where they don't return the deposit in full. Terrible place stay away...I think the damaged my engine mounts just to rake in more money. More

Earlier this month (February 2012) I purchased a new 2011 Jaguar XF-R. My Sales Consultant was Nikki Mojica. I originally went to the dealership to test drive a 2010 XK-R and Nikki was more than happy to ob Jaguar XF-R. My Sales Consultant was Nikki Mojica. I originally went to the dealership to test drive a 2010 XK-R and Nikki was more than happy to oblige. During my test drive Nikki was extremely knowledgeable about the car and answered each and every question. She was very pleasant and I truly appreciated the time she took to make sure all my questions were answered. I found her to be very pleasant and not at all the stereotype "pushy" salesperson. At the end of my test drive I decided that this vehicle was just not for me. Granted it was a beautiful vehicle but I was looking for the ultimate smooth ride with a "get up and go" engine. Upon returning to the dealership I informed Nikki of my decision. She was pleasant just as she had been during the test drive and informed me that she had a 2011 XF-R which had the same engine as the XK-R, same color inside and out and because of the vehicle type perhaps the ride would be more suitable. Well, to make a long story short, she was right and I am now the owner of a 2011 XF-R. If anybody has ever bought a vehicle before, you know that picking out the car is the easy part. Well I was equally as impressed by New Car Sales Manager Frank Reed. I found Frank to be extremely personable, the smart business type and a real professional and a credit to his industry. I informed Frank that I didn't have to buy a car; however, I would not turn down a great deal. Literally, two minutes later, I had a sheet of paper in my hand with what was even a better deal than I expected. What I thought would be the finance nightmare was next. Again, I was wrong. The Finance Director Frank Pecka basically "took care of me". I had contacted a bank and had obtained an exceptional rate on an auto loan. I informed Frank of the percentage rate I had been quoted and asked if it were possible for him to obtain a better rate. I think I was equally impressed when Pecka returned with a better rate. My experience with him was just as delightful. I cannot speak for any of the other sales consultants, managers, or finance personnel at Jaguar Houston North; but I highly recommend the three individuals who I worked with. Sales Consultant Nikki Mojica, New Car Sales Manager Frank Reed, and Finance Director Frank Pecka made my new car purchase experience a pleasant one. I am not naive enough to believe that they were just being nice to sell me a car, but I believe their degree of professionalism and demeanor were genuine. If anyone is looking to buy at this dealership, please make sure to ask for this trio, and I guarantee you will not be disappointed. More

Service department completed oil and oil filter change. Car driven less than 30 miles after serviced on 8/5/2011/ I drove car to church (within 3-5 miles). Heard noise under car/ thought I had a flat tire Car driven less than 30 miles after serviced on 8/5/2011/ I drove car to church (within 3-5 miles). Heard noise under car/ thought I had a flat tire. Discovered panel on ground. Hanging by one bolt, apparently, bolts were missing and released panel. I told both, Service and Joe, I felt the service department was negligent in securing the panel. And if panel was already cracked, it should have been brought to my attention when serviced. Per Joe Benske/ Manager, was not necessary to remove panel at front of vehicle to change oil. Panel was already cracked on each side. Joe Beneske, requested tow truck to pick up car from house. I agreed. Next day contacted Service, 9:50Am, still waiting for that return call. Finally Joe Benske called back to inform me that I had a beautiful car, very well taken care of, however, they added the missing bolts to panel and yes, there are crack in panel, but it is drivable. My 2006 Jag has less than 35,000 miles; I have serviced and taken care of my car, why would I want to drive my Jag in this condition? Better still why would this dealership recommend that a customer drive this Jag in the broken condition? I had to ask for the cost to replace this broken panel. No one suggested or was pro active in restoring this vehicle to good condition. This indicated to me that they wanted to get me out of the dealership in such a hurry to validate their claim of non negligence. I disagree; the service department was negligent in performing the service function and did not properly secure the panel, therefore causing it to drop and further break and crack. I want restoration of my now defective car. Thank you, Verlis Adams More

My husband and I were very happy with our car buying experience at this dealership. I have bought several new cars and I would rate this as being the most pleasurable new car buying experience I have ha experience at this dealership. I have bought several new cars and I would rate this as being the most pleasurable new car buying experience I have had. Our sales person, Nikki, was extremely knowledgeable about all the features of the car, was very easy to negotiate with so that we did not feel like we were "haggling with a car salesman." I think she did a fantastic job and I would not hesitate to recommend her. More

I owned (and sold) a Jaguar S-Type “R”. Like others have stated, you will be very lucky if you get a return call from the service department in a timely manner. I had one issue with the car where they took stated, you will be very lucky if you get a return call from the service department in a timely manner. I had one issue with the car where they took 11 weeks (total time) to attempt to solve the issue and NEVER got resolved. The technicians are not mechanics, but parts swappers, who keep changing out parts until the problem stops. If your car has an extended warranty the dealership will be looking for extra ways to generate income (e.g…changing out unnecessary items). I’ve had items taken from the car, and in addition, almost every time I get the car back there is a ¼ to ½ a tank of gas missing. I had them start to document the fuel level when I dropped the car off for service. Save yourself some grief and find another auto dealer. More

I have been a customer for many years and this was the worst experience ever! My 2010 Jag was in for service on December 14, 2010 for several hours so I waited. When I came home...my house key was missi worst experience ever! My 2010 Jag was in for service on December 14, 2010 for several hours so I waited. When I came home...my house key was missing. I called Jaguar and spoke to Al. He said he would look for it and call me back. I had to call back to check the status. He did not find the key and continued to tell me that no one here took it. I asked to speak to the manager, Tim. He suggested that I bring my house key to him and he would make me a copy. He was totally missing the point. I was concerned that someone had my key and access to my home. Tim said that this has never happened before and it will never happen! I asked for him to pay to have my house re-keyed and he said he would need to speak to the GM who was out of town until Monday. I waited for Tim to call on Monday...no call. I called Jason the GM on Tuesday and left a message...no return call. Today is January 5th, 2011 and I have not heard from Jaguar. I will not return to this dealership or refer anyone to them as well. More

my husband visited this dealership 3 months ago and was helped by salesperdson NIKKI MOJICA. she gave him so much info concerning the XJ-he was thoroughly impressed. We returned today and purchased the helped by salesperdson NIKKI MOJICA. she gave him so much info concerning the XJ-he was thoroughly impressed. We returned today and purchased the top of the line Jaguar XJ supersport - absolutely beautiful car, primarily due to information provided by Nikki. The entire staff there are just great. Super friendly and helpful. Thanks so much. More