Jaguar Land Rover Albany

If I could give a minus zero stars I would. Do not go to this dealership. I actually read the bad reviews on this dealership and went against my better judgement used them anyway. I bought a used 2017 Toyot this dealership. I actually read the bad reviews on this dealership and went against my better judgement used them anyway. I bought a used 2017 Toyota Sienna off their Volvo lot. The car was immaculate inside and out and this was confirmed by a independent shop I brought it to before I purchased it. The day I picked up the van, it was dark outside and they had the van parked in a very odd spot tucked up close to the dealership building, ( at the time I didn't think much of the odd positioning of the van.) Next morning I go outside to look at van in the daylight and found hundreds of scratches all of the driver side. Apparently when they detailed the car before I picked it up and they scratched it up. This explains why the driver side of the van was parked so snug against the wall, they were trying to hide the damage. Make long story short, I took van back the very next day and they apologized and said it would all be fixed. They had my car for over a week and when I went back, not only were the scratches not fixed but there was new scratches on the driver side as well the passenger side. I had the Service manager Eric Rosen come out to look at the scratches and he said, they would send the car back to the Best Body Shop located in Latham/Cohoes ( I later confirmed this shop does not exist ) . I asked Mr. Rosen, "what is the address of this shop and who worked on my car!" Mr. Rosen stated; I do not have to give you that information. I asked him several more times and he would not tell me the address. At one point Mr. Rosen tried to back track and say the car was not sent out it was fixed here. That's a lie to! My car came into Volvo with 57466 miles and on pick up it had 57486, so they put 20 miles on my car. So if the car never left Volvo for repair, why is there 20 miles added on to my mileage? Mr. Rosen and the rest of the shady staff I dealt with at Capital Luxury could not answer that question either. Shady dealer ship do not buy a pencil from this place. Shame on Capital Luxury Cars of Albany, NY More

The headlight of my Volvo went out suddenly on Saturday evening. I drove the car on a well lit street to reach home. I was scared, so the next day, Sunday, I took my car to Volvo dealer, which was closed evening. I drove the car on a well lit street to reach home. I was scared, so the next day, Sunday, I took my car to Volvo dealer, which was closed on Sunday afternoon. However, the Parts Manager, Kevin Davis, happened to be in the parking lot outside Volvo Dealer Shop. He helped me to get the headlight back on, He is such an exceptional employee of an exceptional dealer, indeed.. More

When searching for a new car in the NE I looked high a and low to find what I wanted. After reading the review recommendations and the excellent experience customers had specifically with Julie Moroney La and low to find what I wanted. After reading the review recommendations and the excellent experience customers had specifically with Julie Moroney Law - I targeted my search. I contacted the dealership and was thrilled to learn that Julie would be my salesperson. I live over 3 hours away from the dealership in northern Vermont so took a real gamble to manage the entire negotiation over phone and email but Julie was so helpful that by the time the dust settled I happy with the final quote and confident I could test the car and walk away if with no additional pressure. I am SUPER happy to say that I left the dealership with my first Volvo, a few more $ in savings and the best car buying experience of my life. I expected to be there all day going through the dealership game arriving back home well after dark but Julie was efficient, the other team members incredibly helpful and friendly, and I was back home in time to enjoy our family dinner. To the entire team at Capital Luxury Cars - thank you for a great Wednesday. More

I am so Happy that Julie Moroney Law , was my sales person. It was such a pleasure to have had her sell me my first Vovlo she has such an appriciation for customers and making them Happy. My whole vis person. It was such a pleasure to have had her sell me my first Vovlo she has such an appriciation for customers and making them Happy. My whole visit was great and everyone here at this Dealership worked well together. Deffinetaly ask for Julie if you’ve never been here before …. ENJOY !!!! More

The parts and service departments have consistently provided me unparalleled customer service. Folks are friendly, helpful and professional. I highly recommend this dealership to anyone looking for a g provided me unparalleled customer service. Folks are friendly, helpful and professional. I highly recommend this dealership to anyone looking for a great customer experience! More

My Goodness! These guys went above and beyond to Infinity.. As a first time Volvo owner, I was somehow lucky enough to stumble upon a 2018 V90 CC Ocean Race edition and fell in love with the car immediately, it As a first time Volvo owner, I was somehow lucky enough to stumble upon a 2018 V90 CC Ocean Race edition and fell in love with the car immediately, it was my dream car that I never new existed until 2 weeks ago. Amazingly, all the accessories will still intact for this 2 year old vehicle, the only thing missing was the matching roof box, after spending numerous hours on Volvo owner's forums, came to realize this box was discontinued and had all but given up hope. Randomly this past weekend, I reached out to Volvo's main warehouse and was informed there was 1 left in the entire country listed as a "showroom" allocation in Albany, NY ( I live in CA), after excitedly confirming with Tom on Saturday they indeed had the part, he assured me he would look into shipping costs to CA and with this thing being over 60lb, it might be costly...a little bummed but was hopeful. One thing that I gathered from speaking with Tom and Kevin is their passion for Volvo, you can hear it in the way to talk about the Volvo brand, as a new Volvo owner, that really resonated with me. They left no stone un-turned and went to work for me, FedEx, UPS, Yellow Trucking all wanted exuberant amount of money, with one over 3X the cost of the box! Kevin and Tom really went to bat for me and reached out to Volvo Corp to work out a solution that absolutely blew my socks off! Even though it was a bit more than I had budgeted for this experience really showed my that Volvo treats their customers like family. I can not sing higher praises for the Team at Capital Volvo! THANK YOU guys and looking forward to complete my V90 CC Ocean Race. How can I forget to mention that care that Kevin and Tom in packaging the box for shipment? They wrapped with bubble wrap 2X, multi boxes, securing with tape and other various protection to ensure this box would arrive in mint condition! Even putting a fresh coast of wax on the box. You have amazed me in the level of customer service!!! More

I went in to have battery changed in key fob and to get new cover. Tom, Kevin, and John we extremely helpful and very pleasant to work with. new cover. Tom, Kevin, and John we extremely helpful and very pleasant to work with. More

Excellent Team in Parts/Service Department We needed a bike rack for our NEW Volvo XC40. Gentleman John, and Kevin, researched the Volvo recommended rack for this new model vehicle, and had the We needed a bike rack for our NEW Volvo XC40. Gentleman John, and Kevin, researched the Volvo recommended rack for this new model vehicle, and had the parts in no time at all! When we brought the vehicle in for rack installation, the great guys in Parts handed everything off to an equally great service technician (John B). The installation was done quickly and directly. When completed, the guys showed us how to attach and detach the new rack from the new tow hitch (which we also bought and had installed at the same time). We enjoy this Volvo Dealership. Since 1998, Parts, and Service, have always treat us with a smile, explained what we need, what work they have performed, and what they may have found along the way. We trust this dealership to always do the best they can for us. More

Couldn't be happier I had a great experience at Capital Luxury Cars and recommend them to everyone. Every person I worked with was attentive and informative. Love my Rang I had a great experience at Capital Luxury Cars and recommend them to everyone. Every person I worked with was attentive and informative. Love my Range Rover! More

Radar detector stolen, and they will not take responsibility These people damaged my vehicle in service, stole my radar detector, then would not take responsibility: "You signed the paper, so we are not responsi These people damaged my vehicle in service, stole my radar detector, then would not take responsibility: "You signed the paper, so we are not responsible". Don't go there - they do not care about you. They will treat you like garbage then expect you to kiss off. I would strongly urge you to avoid this place at all costs. I will no longer be a Range Rover owner, will go to Audi instead. Amazing how badly a supposedly high-end dealership can treat customers. I wanted to buy a $106,000 vehicle, but they blew that deal. More