Jaguar Land Rover Albany

Excellent Team in Parts/Service Department We needed a bike rack for our NEW Volvo XC40. Gentleman John, and Kevin, researched the Volvo recommended rack for this new model vehicle, and had the We needed a bike rack for our NEW Volvo XC40. Gentleman John, and Kevin, researched the Volvo recommended rack for this new model vehicle, and had the parts in no time at all! When we brought the vehicle in for rack installation, the great guys in Parts handed everything off to an equally great service technician (John B). The installation was done quickly and directly. When completed, the guys showed us how to attach and detach the new rack from the new tow hitch (which we also bought and had installed at the same time). We enjoy this Volvo Dealership. Since 1998, Parts, and Service, have always treat us with a smile, explained what we need, what work they have performed, and what they may have found along the way. We trust this dealership to always do the best they can for us. More

Couldn't be happier I had a great experience at Capital Luxury Cars and recommend them to everyone. Every person I worked with was attentive and informative. Love my Rang I had a great experience at Capital Luxury Cars and recommend them to everyone. Every person I worked with was attentive and informative. Love my Range Rover! More

Radar detector stolen, and they will not take responsibility These people damaged my vehicle in service, stole my radar detector, then would not take responsibility: "You signed the paper, so we are not responsi These people damaged my vehicle in service, stole my radar detector, then would not take responsibility: "You signed the paper, so we are not responsible". Don't go there - they do not care about you. They will treat you like garbage then expect you to kiss off. I would strongly urge you to avoid this place at all costs. I will no longer be a Range Rover owner, will go to Audi instead. Amazing how badly a supposedly high-end dealership can treat customers. I wanted to buy a $106,000 vehicle, but they blew that deal. More

A wonderful experience Kevin Towmey has a great sense of humor and is very knowledgeable. He put me at ease right away and made the experience fun! He listened to what I w Kevin Towmey has a great sense of humor and is very knowledgeable. He put me at ease right away and made the experience fun! He listened to what I was looking for and you f the best fit More

Super helpful in getting parts! I called this dealership in search of a specific part for my Volvo, and Kevin and John went above and beyond in helping me track it down. We were able I called this dealership in search of a specific part for my Volvo, and Kevin and John went above and beyond in helping me track it down. We were able to text back and forth pictures of the part and schematics to confirm the right part number. Super helpful, definitely recommend reaching out to them if you need any help! More

They go the extra mile! I own a 2016 XC90 and needed snow tires for the winter. I was going to buy them from the Tire Rack and have them shipped to Capital Luxury Cars for i I own a 2016 XC90 and needed snow tires for the winter. I was going to buy them from the Tire Rack and have them shipped to Capital Luxury Cars for installation. When I called the dealership to arrange for installation, I spoke with Kevin Davis in parts. He has been there for 32 years and I can understand why. He is EXTREMELY knowledgeable and goes above and beyond to take care of any customer -- regardless if you purchased your car from their dealership or not. The tires I needed were in limited supply, but, somehow, Kevin was able to get them delivered by the next business day. And what was the cost? He matched the price I would have had to pay Tire Rack to deliver them to my door. In fact, everyone I dealt with at Capital Luxury Cars has been a pleasure to deal with and they treat everyone like family. I would like to thank Anthony in sales, Alissa and Tony in service, Kevin, Tom and John in parts. Because of you, I will be returning to Capital Luxury Cars time and time again. More

Always a positive experience. I recently managed to hit a pothole in a road construction zone (Delamr) and picked up a sidewall puncture on a tire that was on its last 3/8" anyway. I recently managed to hit a pothole in a road construction zone (Delamr) and picked up a sidewall puncture on a tire that was on its last 3/8" anyway. Consulted with Kevin Davis via e-mail about getting in for a new set of Michelin Pilot Super Sports for my S60-R and told him what my desired price range was, based on my reconnaissance at Tire Rack online. That was on a Saturday. He got right back to me -- from home, I presume -- and said he'd have my answers by Sunday. The following day he not only beat Tire Rack's price, but said he'd have the tires ready for mounting on Monday -- the next day! I know these are not tires that are kept in stock at the dealership, so Kevin exceeded all reasonable customer expectations by getting these special-order tires on my car on the next business day following my initial e-mail to him. This was not the first time, or even the second, that Kevin has impressed me so much with his remarkable quick turnaround time on special-order "R" parts or tires, so I'm glad to have this opportunity to send some praise his way! Five-star customer service! More

Sense of relief Over the last 3 plus years I have been going to Volvo service, the mechanic that always educates and informs is Bill. He helps you understand the why Over the last 3 plus years I have been going to Volvo service, the mechanic that always educates and informs is Bill. He helps you understand the why, I appreciate the time and effort to do that. I always feel much better leaving then when I go in. More

Stranded with flat tire Kevin Davis provided the. best customer service ever. I had a flat tire and he came to where I was, put on my spare and took my tire to be repaired. Kevin Davis provided the. best customer service ever. I had a flat tire and he came to where I was, put on my spare and took my tire to be repaired. Thanks a million! More

Exceptional Service My recent experience with the Capital Luxury Cars Volvo parts department was outstanding. I had recently noticed a scratch on my fender. I thought I w My recent experience with the Capital Luxury Cars Volvo parts department was outstanding. I had recently noticed a scratch on my fender. I thought I would at least try touch up paint before I went to a body shop. The parts manager, Kevin Davis, had my color is stock and offered to take a look. He asked if he could give it a try, I said sure since I have never used touch up paint before. When he was done I couldn't even see the scratch anymore! He really went above and beyond. More