Jaguar Land Rover Albany

THEY SOLD ME A PIECE OF JUNK I purchased a used vehicle here about a month ago. This is the 3rd time Ive had to bring it in to their "repair" shop for the SAME issue. They suppose I purchased a used vehicle here about a month ago. This is the 3rd time Ive had to bring it in to their "repair" shop for the SAME issue. They supposedly fixed this problem before the car was delivered to me. The brakes are toast. The salesperson, Kevin two met told me that the vehicle had all new brakes put on before I picked it up. There was definitely something going on with the left rear brakes. So today, Friday of Valentine's Day weekend I call them to get the issue fixed AGAIN and they tell me they can't fit me in until next TUESDAY. I have plans to go away this weekend and of course they don't have a loaner car available for me to use. The only positive thing I can say is that the gentleman that dropped me off and picked me up from work the last 2 times my car was in their shop was very nice and a pleasure to talk to. This is my first and LAST purchase from this dealership. What a joke. ****DONT BUY A USED CAR HERE**** ***UPDATE*** So about 10 minutes after I posted this review, they called me and miraculously had a loaner available. A brand new Volvo. Nice. They say they put new brake calipers on the right side (I told them it was left side giving me the problems) soooo once again I drive away hoping my car was fixed. Fast forward to April..I'm taking my fiancé away to Vermont for her birthday weekend and smoke starts billowing out of the left back brakes...Are you kidding me??? I have to pull into Monroe in Saratoga and RENT a car from enterprise to get the rest of the way to our destination. Monroe was AWESOME. I had to pay $600 to get my LEFT caliper, brakes, rotor and brake line replaced. Also, capital lux replaced my oil pan gasket and never put any radiator fluid in my car!!! It sucks that I had to pay for this and capital lux didn't fix the issue from the start but at least I know the problem is fixed and my car is safe to drive now. THANK YOU MONROE OF SARATOGA!!! So much for a 50 point inspection that this dealership claims to do on their used cars. More

Great Dealershop Bought a Volvo S-60 in November 2015. Dealership gave me a great lease deal. Delivered as promised. Today I stopped in to have them show me how to u Bought a Volvo S-60 in November 2015. Dealership gave me a great lease deal. Delivered as promised. Today I stopped in to have them show me how to up the sound on the GPS and they saw my car was dirty from the snow and asked me if I wanted it washed! Kevin Twomey was my salesperson and he was good to his word. More

Poor Experience Very poor sales experience. The sales associate was not properly trained to make a potential customer feel comfortable. Sales manager was unwillin Very poor sales experience. The sales associate was not properly trained to make a potential customer feel comfortable. Sales manager was unwilling to properly value a trade. More

Establishing Trust with a Dealer I have dealt with this dealership for the past two years (sales, parts, and service) and found all hands to be customer oriented and transparent in se I have dealt with this dealership for the past two years (sales, parts, and service) and found all hands to be customer oriented and transparent in service decisions and pricing. Establishing trust has been made easy through good guidance and quality service. Kudos to Kevin Davis for his efforts to maintain customer service. More

Service advisor Michael has helped me out a few times. Very nice, courteous, and knowledgeable,and caring.tries hard to get me in even if it's a last minute thing. Ir Michael has helped me out a few times. Very nice, courteous, and knowledgeable,and caring.tries hard to get me in even if it's a last minute thing. Irv F More

Parts and service dept go above and beyond to satisfy Great experience. dealing with John Calabrese, and Kevin Davis was like working with family. Both were very helpful in helping me locate the right h Great experience. dealing with John Calabrese, and Kevin Davis was like working with family. Both were very helpful in helping me locate the right headlamp bulb I needed. I have two xc70s a 2008, and a 2013 and bring and will continue to both my vehicles to Capital Luxury cars More

MADE GOOD ON DEAL They refused our navy fed credit union check after we're were advised they would take it.drove 2 hours for the car .this was to be my wife's 50 the bi They refused our navy fed credit union check after we're were advised they would take it.drove 2 hours for the car .this was to be my wife's 50 the birthday and 30 year anniversary car.... A week later we were able to come to an agreement on the car. Marco was very nice with my wife on the sale and the Manager as well . They did take the check and wife is happy with the car . We do have a short in the car so we will see how this works out . More

A Great Experience The experience I had at this dealership was great. Cidalia was very helpful and professional. I came to the dealership knowing exactly what I wanted a The experience I had at this dealership was great. Cidalia was very helpful and professional. I came to the dealership knowing exactly what I wanted and drove the car home just a few days later. More

Used Car Purchase Cidalia was an absolute pleasure to deal with. She made my entire car buying process as smooth and pleasurable as it can be. I would highly recommend Cidalia was an absolute pleasure to deal with. She made my entire car buying process as smooth and pleasurable as it can be. I would highly recommend seeing Cidalia,..plus she followed up with me after my purchase to make sure that everything was going well :) More

Great Customer Service Cidalia was extremely attentive, knowledgeable, and courteous. She made sure we were satisfied at every step of the car buying experience. She calle Cidalia was extremely attentive, knowledgeable, and courteous. She made sure we were satisfied at every step of the car buying experience. She called after a few days to be sure we were happy with our Volvo and to see if there was anything she could assist us with further. We will be repeat customers in the future. More