Jaguar Land Rover Albany

Very helpful and pleasant to work with. Purchasing a car at Capital Luxury Cars was a very pleasant experience. Working with Cedalia Millham (Sales Person) was great. She was very frie Purchasing a car at Capital Luxury Cars was a very pleasant experience. Working with Cedalia Millham (Sales Person) was great. She was very friendly and pleasant to work with. She took the time to explain all the features and models of the Volvo. She insisted that we test drive the difference models to that we could see the differences and make the right decision. We never felt any pressure to buy a new car. When we walked out of Luxury cars, we knew we made the right decision. We also worked with Mark Taylor (Business Manager) who was very pleasant, knowledgeable, and helpful in explaining the paperwork involved with the transaction. In addition we had the opportunity to talk to Kevin Davis and John Calabrese in the Parts Department. Both were very helpful, when we selected the rubber mats for our Volvo. When we finished talking to them, we were very confident that we made the right decision purchasing a Volvo. We had a very pleasant experience purchasing our Volvo and recommend that anyone interested in purchasing a Volvo stop in at Capital Luxury Cars. More

Cedalia Millham !!! If it were not for Cedalia's very pleasant personality and customer acumen and honesty along with paying attention to the details, I believe I probabl If it were not for Cedalia's very pleasant personality and customer acumen and honesty along with paying attention to the details, I believe I probably would nave thought twice about purchasing a car from your agency. My initial contact with your agency this time around was with Cedalia via telephone and the car search and selection and other arrangements were via telephone, mainly with Cedalia. I realize that my hx with your agency counted for some toward purchasing from your Agency. However, Kudos to the person who is responsible for keeping Cedalia up Front with the customer! Thank you again, Cedalia. It was a pleasure!! The above question "Would you recommend this dealership?" - I initially wanted to leave this blank. I could not however have sent this recommendation, unless I filled in ALL QUESTIONS! More

Fair, friendly and accommodating Susan Dralle and Mark Taylor (finance) were very pleasant to deal with. Susan made sure that this was the right vehicle for us and that it met all our Susan Dralle and Mark Taylor (finance) were very pleasant to deal with. Susan made sure that this was the right vehicle for us and that it met all our needs. Both Susan and Mark went above and beyond to make it possible for us to leave the same day with our Certified Land Rover LR4. (We drove 5 hours one way for this vehicle). Don't hesitate to take the drive if you're not local. Well worth the effort for a high quality vehicle at a fair price. More

Great people to work with! My wife and I were shopping for a used Nissan Murano and a 2011 had arrived recently on CLC's lot. We had already visited other dealers and we had re My wife and I were shopping for a used Nissan Murano and a 2011 had arrived recently on CLC's lot. We had already visited other dealers and we had researched everything about the vehicle. We were confident in knowing what the car was worth and what we were willing to pay for it just as we were at the other dealerships. The difference between CLC and the other dealerships was apparent as soon as we parked. Cidalia Millham greeted us promptly and politely and we told her that we were interested in the Nissan Murano. Since it was a warm day, Cidalia offered to bring us bottled water for which we were both grateful. The car had not been detailed yet, but Cidalia assured us that it would be fully detailed before delivery. The test drive was a bit shorter than I would have liked and it would have been nice to go somewhere to get the car up to highway speed, but this is a challenge given their location. Regardless, it was far better than the piddly route we were allowed at Destination Nissan. We were impressed enough with the car that we decided to make an offer--the part most of us dread. Cidalia took our offer to Jon, the Used Car Sales Manager, for his review. They returned with some documentation showing comparable listings for Muranos in the area and other documents supporting their asking price. The nicest part of this process is that we weren't fed the typical salesperson rhetoric such as "You know you really want this car, why are you being so difficult?" or "You'd look great in this car." Although Jon did not own up to the fact that dealers do indeed profit on financing, the rest of the discussion and negotiation was straight up and honest in my opinion. We agreed on a price and proceeded with the paperwork. I had already secured financing before we started our car search, but Mark Taylor, the Finance Manager, asked if he could try to beat the rate. Since we wouldn't be taking delivery for a few days, I gave him the opportunity. Mark was able to slightly beat the rate, so we went with his financing. Yes, it's another profit center for dealers, but if they can offer you a competitive rate, why not take it? Ultimately, everyone has to make a profit or it would be pointless to be in business. I'm in sales, so I can respect this. While we were working on paperwork, Cidalia returned to notify us that they would also be doing the brakes on the car before we picked it up. Given what it costs to have someone do brakes, that was very good news and definitely helped us feel better about our decision to buy from CLC. We returned to pick up the car a few days later and everything had been completed as agreed. The car looked fantastic and all of the paperwork was ready to be signed. There was brief discussion of extended warranties, but the pressure was minimal and we had not intended to purchase such a policy. Although CLC deals in luxury vehicles, the attitude and personality of the staff is very down to earth. There is definitely no sense that the salesperson is looking down their nose at you, and if they were going to do that to anyone, it would have been us. The salesmen at the other dealerships either never came to greet us (we had to hunt them down), or we wandered the lot for about a half hour before they decided to come talk to us. I realize that you don't want to smother the customer, but having a salesperson acknowledge you would be nice. The days we visited the other dealerships were equally warm and humid, but they never offered water. In fact, we had to go in search of water at their facilities after hitting the point of being slightly dehydrated. The other dealers also consist of stereotypical car salespeople spewing any number of phrases trying to get you to make a deal with the devil. I won't do business that way and, as far as I can tell, neither will CLC. Take the time and visit their dealership. You will be glad you did. Ask for Cidalia--she'll take great care of you before and after the sale and she knows her Volvos! More

Review 2012 S60 Purchase Cidalia was great to work with. Very professional. We were throughly taken care of at Capital Volvo. All the people we dealt with were courteous and f Cidalia was great to work with. Very professional. We were throughly taken care of at Capital Volvo. All the people we dealt with were courteous and friendly. Car buying experience couldn't have been better. More

Great car buying experience We purchased a cpo BMW 5 series sedan and Cidalia Millham did a fantastic job helping us. I found the car online and had done research and found a fe We purchased a cpo BMW 5 series sedan and Cidalia Millham did a fantastic job helping us. I found the car online and had done research and found a few similar cars to at least compare them to. In the end we didn't even need to test drive the others because we found the one we wanted. The car had a small crease dent in it that we hadn't noticed on the test drive. Upon delivery cap lux put in writing they would fix the dent and today their word came true. The contracted dent repair guy Pete came to my house and it came out perfect. Cidalia has been great following up on this since the delivery date. GREAT CUSTOMER SERVICE!!! More

Easiest car buying experience ever! I have bought many cars in my day, however Capital Luxury Cars by far has been the best dealership I have ever had the liberty to buy from. The servic I have bought many cars in my day, however Capital Luxury Cars by far has been the best dealership I have ever had the liberty to buy from. The service was wonderful and everything was completed in a timely manner. And to top things off our saleswoman Susan Dralle was excellent! There are so many words that come to mind from my experience last week to name a few they were polite, understanding, not pushy and went the distance for a great customer experience . In total my experience with Capital and Ms. Dralle along with the entire staff doing all they could do for me was the result of buying a previously owned 2011 Ford Edge!! Thank you Capital and to Susan for being so respectful to my situation and for not being the "regular car dealership" where you feel pressured and no one really goes the distance. Thank you for a great deal!!! I have already recommended you to a few people. Love my Edge!!!! More

Kept us in mind The Volvo XC90 that we came to look at sold the day before we got there. We traveled from a couple of hours away to look at a similar XC90 but was mor The Volvo XC90 that we came to look at sold the day before we got there. We traveled from a couple of hours away to look at a similar XC90 but was more than we wanted to spend and left the dealership empty handed. When the deal for the original XC90 fell through Cidalia was quick to contact us and the deal was done over email, This was very convenient due to living a couple of hours away from the dealer. It was a pleasant experience dealing with Cidalia and the other members of the staff at Capital Luxury Cars. More

Range Rover Purchase I recently purchased range rover sport from TEK. I dealt with Dave Bedian who was always very responsive, helpful and attentive as we navigated gettin I recently purchased range rover sport from TEK. I dealt with Dave Bedian who was always very responsive, helpful and attentive as we navigated getting a tough to purchase vehicle. He stayed in touch and offered me opportunities for other vehicles close to my desired choice and pushed hard to get me my vehicle. I appreciated his efforts and would recommend him and the TEK delaership. More

excellent Excellent experience, friendly staff, clean atmosphere. Whenever I had a question I always had a person there to ask . Very helpful with aspects of th Excellent experience, friendly staff, clean atmosphere. Whenever I had a question I always had a person there to ask . Very helpful with aspects of the car buying experience.I would recommend this dealership to anyone. More