Jaguar Land Rover Albany

A Terrific Sales Person If it were not for Cidalia Millham's energy and dedication, I would not be driving my beautiful, new, "power blue" 2014 Volvo S60 today and I probably If it were not for Cidalia Millham's energy and dedication, I would not be driving my beautiful, new, "power blue" 2014 Volvo S60 today and I probably would have lost out on a great deal! On that fateful Friday morning, I had simply gone to the dealer for service on my 2002 Volvo. I had decided to wait while the servicing was done as I thought it would give me a an opportunity to simply "look" at the new cars. After all, my car was 12 years old and always seemed to be needing work of late. When I walked in to the showroom, there on the floor was a beautiful blue car - my color of choice and an S60 to boot. Rarely had I seen a blue car in the showroom! I saw the sticker price and thought way too pricey but it was exactly what I wanted. Then Cidalia noticed me looking and asked if I was interested. I said I was but was going to think about it. Not today. A few minutes later, Cidalia returned and told me that my timing was right for a good deal. The 2015s were coming in and the car in the showroom was a beauty. She returned again to say I really shouldn't wait. What did I need for a price. I said I was thinking of leasing this time, I told her to give me the very best deal she could. A little while later that is exactly what she did. The numbers worked! I told her I would need to talk to my husband first. Then she offered to let me test drive the car home so I could talk to my husband. My husband agreed it was a great deal. And so I drove back to Capital Volvo and told Cidalia she had a deal. She checked and then told me I could have the car Monday evening. From that moment on Cidalia did everything to make signing the paperwork on Monday as easing as pie. She took care of EVERYTHING! She called me on Monday and told me everything was all set and I could come in and close the deal. While we did the financial papers with Mark Taylor (who by the way was also very helpful and a pleasure to work with) Cidalia took care of removing the license plates from my old car and putting them on the new one, no easy task I might add!! Once we were done with all the paperwork, CIdalia took time to sit in the car with me and go over some of the features. She even set up my phone for me. She followed up a few days to see how I was enjoying my new car. I told her I loved it and wanted to bring it in to have the Xylon coating done. She immediately said she would set up the appointment for me which she did. When I brought the car in, she greeted me and talked to the service person. She then kept me informed throughout the process, making sure they were doing a good job. When I told her I wanted to buy rubber mats as she had suggested, she brought me to the parts department and introduced me Kevin Davis, who also was very friendly and helpful. As soon as I had made the purchase, Cidalia whisked the mats away and went to install them for me. She really meant it when she said she would be there for me! She told me I should always call her first, if ever I had a problem or a question and I surely will. Cidalia really is TERRIFIC and a sales person I have come to trust. And thanks to her I now have a beautiful new blue Volvo. Thank you, Cidalia!! More

Great Car buying experience Cidalia was respectful and friendly. She did an amazing job advocating for me. She listened well and knew exactly what I wanted. She was able to hav Cidalia was respectful and friendly. She did an amazing job advocating for me. She listened well and knew exactly what I wanted. She was able to have me view the car, buy it, and drive it away the same day. Great job Cidalia! If you want an honest salesperson with a no pressure style, Cidalia is the one to go to. Great job, Cidalia! My C70 is amazing! Susan More

A Nice Experience This was my first experience with Capital Luxury Cars. I inquired about a car via email and Cidalia responded right away to set up a time for me to c This was my first experience with Capital Luxury Cars. I inquired about a car via email and Cidalia responded right away to set up a time for me to come in and test drive the car. She was warm, and friendly making me feel comfortable. I went back the following day, signed the paperwork and a few days later I left with my Volvo! Since my purchase, Cidalia has followed up with me on more than one occasion to ensure that everything is going well and I'm happy with the car. I would definitely recommend my friends and family to Cidalia and Capital Luxury! More

Dream Come True I had been shopping for a new car and never considered Volvo. I thought it was out of my price range but then I met Cidalia. She introduced me to th I had been shopping for a new car and never considered Volvo. I thought it was out of my price range but then I met Cidalia. She introduced me to the Volvo family and I test drove a 2014 S60. I fell in love and discovered that Volvo was indeed affordable. She made my entire experience a very comfortable one. Cidalia was extremely professional but at the same time very nurturing and warm. Thank you,Cidalia for welcoming me into the Volvo family! More

Volvo-driver for life!! I knew exactly what vehicle I was looking for when we stopped at Capital Volvo and Cidalia was able to make it happen!! It was in the showroom and I d I knew exactly what vehicle I was looking for when we stopped at Capital Volvo and Cidalia was able to make it happen!! It was in the showroom and I didn't even test drive it. I was already a current Volvo owner and have complete faith in the brand. She was so enthusiastic and knowledgeable about the car, we were able to purchase it right away. She seemed genuinely excited for us when we took it home!! I was the best car-buying experience I've ever had and would recommend Cidalia to everyone! I love my new XC 60! Mariesa G. More

Very happy customer Cidalia worked with me from the initial search all the way through the sale and made the car buying experience very simple and pleasurable. She is a t Cidalia worked with me from the initial search all the way through the sale and made the car buying experience very simple and pleasurable. She is a true professional who clearly enjoys what she does. She took the time to answer all of my questions and made me feel very comfortable. After the sale, she sat with me and showed me all the various features of the car. I then received a hand written thank you card from Cidalia in the mail and a follow up phone call to make sure I was completely satisfied...which I am! I would recommend Cidalia to anyone who is looking for a new car. More

Certainly Worth the Second Trip We initially went into the dealership to look at one type of vehicle and then came across what ultimately ended up being the vehicle purchased. While We initially went into the dealership to look at one type of vehicle and then came across what ultimately ended up being the vehicle purchased. While looking at the vehicles on the lot, Cidalia Millham came right up to us and asked how she could be of assistance. Although she had a full day she made sure she took the time to go over the vehicle as best she could with us. Following the test drive we decided that we should sit down and try to figure out the particulars of the vehicle. **Note: The next part of this review becomes a little negative but PLEASE continue reading because it gets much better.** Cidalia introduced us to Mr. Kirschman, the Used Car Manager, who behaved in such a manner that I was moments from turning around and walking out of the dealership if it were not considered disrespectful. I most certainly understand that people are allowed to have bad days but Mr. Kirschman's demeanor is nothing like what I expected to see out of anyone. Cidalia continued to go out of her way to make us feel welcomed and offered up her contact information if I wanted to move forward with the vehicle (which, at the time in my head, was a certain "no.") After we left we thought about the vehicle, how nice it was, and decided that we would go back the following day. Unfortunately Cidalia was not working the following day but fortunately Mr. Kirschman was not either. I made it a point to not tip anyone off that was there the second day about the negative experience because I wanted a fair assessment of the group; not in a conniving way, just objective. We were promptly welcomed by Kevin Twomey who showed an interest in helping us during Round 2. Since we had driven the vehicle the first day we did not think it was necessary to do it again but they were sure to offer it. Kevin explained that it was his primary objective to not make the experience and process today one that was described as cumbersome/clunky. He quickly gathered a group of people, some of which I never met but surely worked vehemently, to appraise my trade-in and prepare the vehicle that I ended up purchasing. Bob Chetwynd made it a point to come over early in the process to introduce himself and, too, offered a high-calibre experience. The same vehicle that Mr. Kirschman said on the first day that he would have no use for and I was way over an appropriate asking price was quickly complemented by staff members and, in a moment of internal chuckle, was traded in at the very same number I said on the first day. Skipping ahead a few hours of formalities and due process, Kevin and Bob worked to ensure that our experience was enjoyable. Not only were they efficient but they recognized that this was a sale that we wanted to happen today (albeit later in the day) and they said that it WOULD happen. Mark Taylor then got involved as the Finance Department, a job I am certainly happy he enjoys, and he made the numbers work. As others that were working that day began to leave the group that was helping with this vehicle made it a point to stay which was a very nice gesture. Paperwork was printed, lots of signatures happened, and ultimately we drove off the lot with the very vehicle that we almost walked away from the day prior because of one person's actions. All-in-all it was an experience that will lead me to return when I am due for my next vehicle if I am still in the Capital District. My 1-5 Scores would have all been "5's" if it were not for that little hiccup. I would recommend this dealership to anyone. More

The best experience we have had buying a car! Cidalia was wonderful to work with. She and the team at Capital Luxury Cars made the car buying experience a pleasure which is a first for my husband Cidalia was wonderful to work with. She and the team at Capital Luxury Cars made the car buying experience a pleasure which is a first for my husband and me. I would recommend Cidalia Millham and Capital Luxury Cars to anyone looking for a Volvo. She made sure we knew where everything was on the car and even helped us sync our phones to the blue tooth before we left the lot. If you are shopping for a Volvo this is the place to buy it! More

Great buying experience with Cidalia Cidalia Millham was a great sales person, advocate and service provider throughout my car buying experience at Capital Volvo. As I was looking for a Cidalia Millham was a great sales person, advocate and service provider throughout my car buying experience at Capital Volvo. As I was looking for a low-mileage Volvo for business use, Cidalia was very patient in finding me a car that met my needs perfectly. Better yet, once the sale was final, Cidalia continued to look out for my needs through delivery and follow-up... I am very pleased with both Cidalia and the dealer, and would recommend both wiithout reservation. More

Cidalia was very attentive and easy to deal with, thanks for your assistance!!! She was able to overcome any obstacles and we agreed on a purchase... was very attentive and easy to deal with, thanks for your assistance!!! She was able to overcome any obstacles and we agreed on a purchase... More