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Jaguar Land Rover Albany

Colonie, NY

4.7
340 Reviews

347 New Karner Road

Colonie, NY

12205

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Showing 340 reviews

March 12, 2025

The price for basic services is very high. Many recommended services are not required. They will not perform basic complimentary services, such as a dangling plastic piece isn't even tacked up More

by hawkers09_sanest
Recommend Dealer
No
Employees Worked With
Peg Cologgi, Anthony Tebano, Bill Hilstro
Mar 13, 2025 -

Jaguar Land Rover Albany responded

Hello and thank you for your review. We apologize that the ACPO Warranty did not meet your expectations, and we would like to better understand your comments about work not being properly completed. If at all possible, please contact our Service Manager, John Sanders, at jsanders@mcgovernauto.com or (518)389-6500. Thanks again!

March 01, 2025

Service was a breeze. I dropped off my vehicle after hours and received a call promptly when they opened the following morning. My vehicle was completed within just a few More

by RJL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sieera
Mar 03, 2025 -

Jaguar Land Rover Albany responded

We're delighted to hear that your service experience was smooth and efficient at Land Rover Albany. Thank you for sharing this feedback, and we're glad we could get your vehicle back to you so quickly!

March 01, 2025

This dealership is very conscientious of their client’s needs and expectations. I would highly recommend them. More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeanne
Mar 03, 2025 -

Jaguar Land Rover Albany responded

Jim, thank you for recommending Land Rover Albany! We're glad to hear our team met your needs and expectations. We appreciate your support!

March 01, 2025

Jeanne was great to work with. Had a nice experience. Monitoring to make sure the issue with my car is resolved. More

by Xyz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeanne
Mar 03, 2025 -

Jaguar Land Rover Albany responded

We're glad to hear that Jeanne provided you with a great experience at Land Rover Albany. Our team is committed to ensuring your car issue is resolved, and we appreciate your patience!

February 27, 2025

Everyone was very helpful and accommodating from the time I arrived to the dealership until the time my car was ready. More

by dodgejn7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeanne
Feb 28, 2025 -

Jaguar Land Rover Albany responded

We're delighted to hear that our team at Land Rover Albany provided you with such a helpful and accommodating experience. Thank you for sharing your feedback!

February 26, 2025

Rating is more about Jeanne than dealership generally. She goes out of her way to be helpful and accomodating. More

by GG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeanne Lamora
Feb 27, 2025 -

Jaguar Land Rover Albany responded

Thank you for highlighting Jeanne's exceptional service at Land Rover Albany! We're delighted to know she made your experience a positive one. We appreciate your feedback and look forward to serving you again in the future!

February 12, 2025

I had an emergency with my Range Rover and sierra and chris were amazing help me. I call them my angels because of them I made it home safe. Thank you thank you. Very professionals and well care for thei More

by Ljuruena80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sierra front desk and Chris from service
Feb 12, 2025 -

Jaguar Land Rover Albany responded

We're so glad to hear that Sierra and Chris were able to assist you during your emergency at Land Rover Albany. It's wonderful knowing our team could help ensure your safety. Thank you for the kind words!

February 12, 2025

Very thorough, honest with excellent customer service. Very pleasant experience and highly recommend. Sieera was super helpful and everyone I met there was very attentive and knowledgable! More

by elli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sieera and the service man who showed me all my RR's feature - Mike I think? Very green eyes - he was EXCELLENT and patient!
Feb 12, 2025 -

Jaguar Land Rover Albany responded

Elli, we're delighted to hear you had such a pleasant experience with Sierra and the team at Land Rover Albany! Thank you for recommending us.

February 12, 2025

Jeannie was great. She went out of her way to help me out. It was real service. Single-handedly, she restored my faith in humanity on a day that was pretty bleak. More

by sd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Rahn
Feb 13, 2025 -

Jaguar Land Rover Albany responded

We're delighted to hear that Jeannie provided such exceptional service at Land Rover Albany. It's wonderful knowing she made a positive impact on your day! Thank you for sharing this uplifting feedback with us.

February 09, 2025

Great team. Took their time with me and made me feel welcome. I am elated to own this car and so happy to work with this wonderful dealership! More

by avitullo1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emily
Feb 10, 2025 -

Jaguar Land Rover Albany responded

We're delighted to hear that you felt welcomed and had a great experience with our team at Land Rover Albany. Enjoy your new car, and thank you for choosing us!