Jaguar Land Rover Albany

Cidalia and Mark were both excellent professionals with whom to work. They were very knowledgeable and informative. They made the buying process stress-free and I would highly recommend this dealership. whom to work. They were very knowledgeable and informative. They made the buying process stress-free and I would highly recommend this dealership. I will definitely return to them in the future. More

I went to get my bicycle carrier repaired or replaced. Kevin Davis (director of parts) was more than helpful. He went the extra mile - figuring out a reasonable solution, giving me a great price and gett Kevin Davis (director of parts) was more than helpful. He went the extra mile - figuring out a reasonable solution, giving me a great price and getting a couple of employees to install it for me when everyone was very busy. He was a pleasure to work with. I am very appreciative. More

Low pressure initial sales approach, which I appreciated. Didn't feel pressured or harassed. While I was making the deal for the car, however, I felt the salesperson was rather aggressive and kept trying t Didn't feel pressured or harassed. While I was making the deal for the car, however, I felt the salesperson was rather aggressive and kept trying to wrap the purchase of the new car in with my trade-in even though I repeatedly told him I wanted to treat the two separately. Very clear that he sought to confuse me and I almost walked away. The car took much longer to arrive at the dealership than I was led to believe it would and then they took a long time (over a week) to prep the car. Very frustrating. Then on the day of the purchase they had worked up the wrong finance agreement, which I caught. It took them over an hour to redo and the rate we had negotiated. Got home. Realized they had forgotten to install the remote start. Ugh. But I love the car. More

Excellent customer service in a friendly, comfortable environment. Very professional! Joe was very easy going and made sure I got the best deal possible. I felt as though he was very trustworthy and hon environment. Very professional! Joe was very easy going and made sure I got the best deal possible. I felt as though he was very trustworthy and honest. More

Kevin got my acessory sunshades in under 24 hours and called me before the dealership opened, on his day off, to make sure I received them. called me before the dealership opened, on his day off, to make sure I received them. More

Very pleasant to deal with, went out of there way to get me in. Service was great and very reasonable. Highly recommend and would go back. me in. Service was great and very reasonable. Highly recommend and would go back. More

Excellent experience. Bob, Dave and Mark went out of their way to accomodate my needs and find me the Range Rover vehicle I wanted. They gave me a great trade in number on my car and a discount off th their way to accomodate my needs and find me the Range Rover vehicle I wanted. They gave me a great trade in number on my car and a discount off the Range Rover that beat those big dealerships near NYC. I highly recommend this dealership. More

Joe was awesome. Professional and worked diligently with the sales manager to get me in the car I wanted. Excellent review of the working of the vehicle. I would definitely recommend Joe to anyone looking the sales manager to get me in the car I wanted. Excellent review of the working of the vehicle. I would definitely recommend Joe to anyone looking for a Volvo. More

I have given a great rating because it is applicable to the aforementioned employees who I have shared a long standing relationship with, during my 23 years as a Volvo customer. It IS because of those emp the aforementioned employees who I have shared a long standing relationship with, during my 23 years as a Volvo customer. It IS because of those employees that I have re-purchased Volvo's. I am somewhat dismayed in the turn-over of employees and if it was not for the people mentioned as a mainstay, I probably would not buy another Volvo, since after purchase, service becomes one's "auto home" if you will. To add further compliments to the outlined employees, my last purchase was very warmly and fairly facilitated by Bob Chetwynd; he always makes a note to welcome and talk with me when I come in for service. After my last service visit, I addressed a matter with Ed PIzzigati, who clearly validated my concerns and took care of the matter both expeditiously and with admirable customer service qualities. Kevin Davis and I go way back to 1990. He has been MORE than helpful, fair, understanding and has provided excellent customer service for all these years. John Calabrese is outstanding as well and pays attention to customer needs and will go the extra mile, if needed. For these reasons, I believe the dealership "Capital Luxury Car Company" deserves an excellent rating, for they stand as the paragon of positive customer relations. By-the-way, I do have an account, however, I have no idea how to access it - lost the information. Therefore, I am creating an account, hoping the data of services at Volvo will be reflected. Respectfully, Patricia Patricia F. Consolo 518 - 423-4409 More

I was looking for a used BMW X6 which Capital Luxury cars had listed on there web site, My first call was to Ellis Pearson who was very friendly and not the topical high pressure salesman. During our negotia had listed on there web site, My first call was to Ellis Pearson who was very friendly and not the topical high pressure salesman. During our negotiations for the offer on the vehicle I never felt like I was being pushed or rushed into the deal. I purchased the vehicle a flew from Portland, Maine to Albany, New york to pick it up, when I arrived at the dealership I was greeted by Larry Burwell who was very friendly and brought my car out front to me. At this point Dan Culbert came out to go over the car with me and I must say it was priceless because of the knowledge he had on this particular car. Mark the business manager handled all of the paperwork and made that a painless experiecne and also a pleasure. Overall great dealership with great people to not only work with but also to talk to. I would recommend to anyone. Thank you More