Jaguar Land Rover Albany

I have given a great rating because it is applicable to the aforementioned employees who I have shared a long standing relationship with, during my 23 years as a Volvo customer. It IS because of those emp the aforementioned employees who I have shared a long standing relationship with, during my 23 years as a Volvo customer. It IS because of those employees that I have re-purchased Volvo's. I am somewhat dismayed in the turn-over of employees and if it was not for the people mentioned as a mainstay, I probably would not buy another Volvo, since after purchase, service becomes one's "auto home" if you will. To add further compliments to the outlined employees, my last purchase was very warmly and fairly facilitated by Bob Chetwynd; he always makes a note to welcome and talk with me when I come in for service. After my last service visit, I addressed a matter with Ed PIzzigati, who clearly validated my concerns and took care of the matter both expeditiously and with admirable customer service qualities. Kevin Davis and I go way back to 1990. He has been MORE than helpful, fair, understanding and has provided excellent customer service for all these years. John Calabrese is outstanding as well and pays attention to customer needs and will go the extra mile, if needed. For these reasons, I believe the dealership "Capital Luxury Car Company" deserves an excellent rating, for they stand as the paragon of positive customer relations. By-the-way, I do have an account, however, I have no idea how to access it - lost the information. Therefore, I am creating an account, hoping the data of services at Volvo will be reflected. Respectfully, Patricia Patricia F. Consolo 518 - 423-4409 More

I was looking for a used BMW X6 which Capital Luxury cars had listed on there web site, My first call was to Ellis Pearson who was very friendly and not the topical high pressure salesman. During our negotia had listed on there web site, My first call was to Ellis Pearson who was very friendly and not the topical high pressure salesman. During our negotiations for the offer on the vehicle I never felt like I was being pushed or rushed into the deal. I purchased the vehicle a flew from Portland, Maine to Albany, New york to pick it up, when I arrived at the dealership I was greeted by Larry Burwell who was very friendly and brought my car out front to me. At this point Dan Culbert came out to go over the car with me and I must say it was priceless because of the knowledge he had on this particular car. Mark the business manager handled all of the paperwork and made that a painless experiecne and also a pleasure. Overall great dealership with great people to not only work with but also to talk to. I would recommend to anyone. Thank you More

Salesman David Bedian was great! Very knowledgeable, personable and accommodating. Mark Taylor in the busineess office was also very helpful and friendly. Sales manager Bob was also very nice and easy personable and accommodating. Mark Taylor in the busineess office was also very helpful and friendly. Sales manager Bob was also very nice and easy to work with. Enjoyed doing business with Capital Volvo! More

I had a "top notch" experience in the purchase and delivery of my Volvo XC60. Everyone involved was professional, personable and efficient! I recommend this vehicle sales and service team without and delivery of my Volvo XC60. Everyone involved was professional, personable and efficient! I recommend this vehicle sales and service team without hesitation! Thank you!! More

drove from the utica area after talking to david b. on telephone. he accurately described vehicle's condition. after some haggling bob c. came in and helped get the price near the range i wanted to pay. m telephone. he accurately described vehicle's condition. after some haggling bob c. came in and helped get the price near the range i wanted to pay. mark taylor got mr financing $30/mo less than my own credit union's price. i was made to feel very comfortable and was glad i traveled the 90 miles. everyone was pleasant and the car was delivered exactly as promised, well prepped and .tank filled with gasoline, added surprise include lunch and a bag containing a sweatshirt and ball cap. these were nice touches. only drawback was a nail in tire when i returned home. i called dealership immediately and was told this was not covered by warranty. i wasn't surprised by this although i believe the nail came from all the construction at the dealership. all in all i am pleased and would consider purchasing another vehicle from this dealership. i am a senior citizen who has purchased many new and used vehicles from various dealers. this, so far, is one of the better of my experiences. i would recommend this dealership to my friend and relatives. tony fiumara More

Our process started with Ellis Pearson, he was great to deal with from start to finish. We set most everything up over the phone or via email prior to us coming to look at the car. They offered us a great deal with from start to finish. We set most everything up over the phone or via email prior to us coming to look at the car. They offered us a great price on our trade and were more than accommodating through the entire process We had come prepared to the dealer with financing through our credit union and once we arrived as we were traveling through a few states to get there, it was discovered that the paperwork our credit union had given us was not printed out appropriately. By the time this was discovered it was close to the time for the dealer to close and Mark the business manager and Dan the General Manager were both fantastic in assisting us in securing financing and completing the process. Thank you so much for your efforts and phenomenal customer service. We appreciate the work the Mark did as he stayed far past closing to ensure that everything was situated and both Dan and Mark told us to reach out to them if an issue were to arise on our travels home. More

Joe, our salesman, was very eager to to assist us with any questions about our new vehicle. We did not feel pressured at any time and genuinely felt that the staff just wanted to make sure there wasn't an any questions about our new vehicle. We did not feel pressured at any time and genuinely felt that the staff just wanted to make sure there wasn't anything else they could do make us comfortable and pleased with the purchase of our new volvo. We have had the car a few weeks now and are enjoying it immensely. More

I have purchased many vehicles in the past with high pressured sales; however this was a very pleasant and efficient experience. Larry was extremely easy to talk to and was very organized throughout pressured sales; however this was a very pleasant and efficient experience. Larry was extremely easy to talk to and was very organized throughout the entire process. Honestly, I pretty much knew what I was interested in and was ready to negotiate a fair and reasonable price for both the purchase and trade. I would certainly recommend Capital Volvo to my circle of friends. Thanks for a great experience. More

You are so sweet to go out of your way and drop the part and not charge me! I would tell anyone to use this car dealership and to ask for KEVIN DAVIS! I appreciate your help all the time!! Thanks so much and not charge me! I would tell anyone to use this car dealership and to ask for KEVIN DAVIS! I appreciate your help all the time!! Thanks so much again.....I'm always eager to pass your name around!!, Lynn from A Woman's Way More