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Jaguar Land Rover Albany

Colonie, NY

Overview
Reviews
4.8
377 Reviews
Call Dealership (518) 389-6500
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347 New Karner Road

Colonie, NY

12205

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Showing 377 reviews

April 09, 2025

I always have the best experience at Jaguar Land Rover Albany! Jeanne was great as always. More

by Kai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeanne
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Apr 09, 2025 -

Jaguar Land Rover Albany responded

Kai, thank you for this 5-star review of Land Rover Albany! We will pass along your kudos to Jeanne.

April 04, 2025

Working with Emily was easy-she is knowledgeable about her product, and was willing to research if my questions weren't obvious. She had everything organized for the trade, and pick up of our new car. More

by aschonbek
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexandra in Finance
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Apr 04, 2025 -

Jaguar Land Rover Albany responded

We're delighted to hear that Emily made your experience smooth and informative at Land Rover Albany. Our team is always here to ensure everything goes seamlessly, from trade-in to pick-up. Enjoy your new car!

March 30, 2025

Sierra did a great job communicating with me, giving me the updates on the repair in the timing of the parts. Very pleasant experience. More

by Smgallivan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Siera
Report | Print
Apr 01, 2025 -

Jaguar Land Rover Albany responded

We're delighted to hear that Sierra provided excellent communication and updates during your repair process at Land Rover Albany. Thank you for sharing your pleasant experience with us!

March 30, 2025

Pleasant and easy to work with the accommodating of my schedule and had everything ready when I arrived early More

by Jodymesec7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William comtois, Chris Rahn
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Mar 31, 2025 -

Jaguar Land Rover Albany responded

Jody, we're delighted to hear that our team at Land Rover Albany made your experience pleasant and convenient. Thanks for choosing us!

March 28, 2025

I was there at 8:30, for regular maintenance, I left around 3, not super impressed More

by warandbzz
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeannie
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Mar 31, 2025 -

Jaguar Land Rover Albany responded

Hello, and thank you for your review. We apologize that your service did not go as planned. We would like to better understand what happened. Our Service Manager, Ian Osborne, would appreciate it if you were able to please reach out to him at iosborne@mcgovernauto.com or 518-389-6500. Thanks again!

March 28, 2025

Very responsive dealing quickly and effectively to all aspects of the deal registration and delivery, as well as after the sale questions and queries More

by toxborough
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
William, Chris Rahn
Report | Print
Mar 28, 2025 -

Jaguar Land Rover Albany responded

Thank you for the great feedback! We're delighted to hear that our team at Land Rover Albany was able to assist promptly and effectively throughout your experience. If you have any more questions, feel free to reach out anytime!

March 27, 2025

Excellent service and helpful with getting us in and out on the time needed. We will be back again soon. More

by lucusforgues
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeanne Lamora
Report | Print
Mar 27, 2025 -

Jaguar Land Rover Albany responded

We're delighted to hear that you had an excellent experience with our team at Land Rover Albany! Thank you for the kind words, and we look forward to welcoming you back soon.

March 23, 2025

I have nothing but good things to say about this dealership. Jeanne in the service department is organized, efficient and very good at her job. Thank you. More

by Angus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeanne Lamora
Report | Print
Mar 24, 2025 -

Jaguar Land Rover Albany responded

Angus, we're delighted to hear that Jeanne and the team at Land Rover Albany provided you with such a positive experience. Thank you for sharing your feedback!

March 12, 2025

The price for basic services is very high. Many recommended services are not required. They will not perform basic complimentary services, such as a dangling plastic piece isn't even tacked up More

by hawkers09_sanest
Recommend Dealer
No
Employees Worked With
Peg Cologgi, Anthony Tebano, Bill Hilstro
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Mar 13, 2025 -

Jaguar Land Rover Albany responded

Hello and thank you for your review. We apologize that the ACPO Warranty did not meet your expectations, and we would like to better understand your comments about work not being properly completed. If at all possible, please contact our Service Manager, John Sanders, at jsanders@mcgovernauto.com or (518)389-6500. Thanks again!

March 01, 2025

Jeanne was great to work with. Had a nice experience. Monitoring to make sure the issue with my car is resolved. More

by Xyz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeanne
Report | Print
Mar 03, 2025 -

Jaguar Land Rover Albany responded

We're glad to hear that Jeanne provided you with a great experience at Land Rover Albany. Our team is committed to ensuring your car issue is resolved, and we appreciate your patience!

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