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Jaguar Land Rover Albany

Colonie, NY

4.7
335 Reviews

347 New Karner Road

Colonie, NY

12205

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Showing 335 reviews

July 27, 2024

The staff was friendly but they provided the most painful vehicle delivery experience I ever had. The sales agreement needed to be corrected multiple times; the sales manager advised me two hours before de More

by rwilly32
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jay Seely
Jul 29, 2024 -

Jaguar Land Rover Albany responded

Hello, and thank you for your review. We apologize for the appearance of disorganization as we hustled to quickly switch vehicles for your delivery. We are glad it all worked out, and we wish you many years of enjoyment with your new vehicle!

July 24, 2024

Disappointing experience with dealership in lack of customer service. Have always had my service done at dealership and now major component issue after recent repair. Lack return calls, and assista More

by sherylcampbell1111
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Mettico, Hallenback
Jul 25, 2024 -

Jaguar Land Rover Albany responded

Hi Sheryl, we are sorry to hear of the recent component failure on your vehicle. We understand you are working directly with our Service Manager, Rick Medico, and would also like to speak to a Sales Manager tomorrow morning. We will be certain to give you a call! We have made tremendous improvements in the year and a half of ownership (please see our ~500 Google Reviews), and we would love to win you over!

July 19, 2024

Julie and Alexandra were extremely friendly and helpful through the whole process including following up after the sale. Was my best buying experience. Was there for service and left with a new used land More

by Grnmtntodd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julie Law, Alexandra , Chris Rahn
Jul 19, 2024 -

Jaguar Land Rover Albany responded

We're delighted to hear that Julie and Alexandra made your experience at Land Rover Albany exceptional! Enjoy your new used Land Rover, and thank you for sharing this positive feedback.

July 12, 2024

Mike is amazing- he takes good care of us and is not pushy - I highly recommend coming to see him if you need a new Land Rover More

by eddiethompson0690
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Sales Person
Jul 12, 2024 -

Jaguar Land Rover Albany responded

Thank you for the glowing recommendation! We're delighted to hear that Mike provided excellent service at Land Rover Albany. Enjoy your new ride!

May 24, 2024

McGovern Land Rover was a terrific experience. Julie our sales person and Chris the manager were both professional and thorough. More

by Paul Kopp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julie in sales AND Allie the business manager were 5 STARS TOO, Peg Cologgi, George Lashoff, Chris Rahn
May 24, 2024 -

Jaguar Land Rover Albany responded

Paul, we're delighted to hear that Julie and Chris provided you with a terrific experience at McGovern Land Rover Albany. Thanks for the great feedback!

May 11, 2024

It’s was really good, thank you so much. Have a wonderful day. Thank you so much. More

by natasa0318
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Pizzigati, Peg Cologgi, Kevin Davis, George Lashoff, Anthony Tebano, Kevin C. Twomey, Chris Rahn, Natasha Rai, Bill Hilstro, John McClean
May 13, 2024 -

Jaguar Land Rover Albany responded

We appreciate your business and your review! Thanks from the Land Rover Albany Team and have a lovely day!

May 09, 2024

The experience was super ! The service advisor (Jeanne Lamora ) rates a 10+. I would recommend to anyone. More

by conwami
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeanne Lamora
May 10, 2024 -

Jaguar Land Rover Albany responded

We're so glad to know you had a great experience with Jeanne at Land Rover Albany! Your recommendation means the world to us. Safe travels and we look forward to serving you again in the future!

March 21, 2024

Was delighted with Land Rover Albany where I was examining Defender and Discovery vehicles, in-line 6 mild hybrid engines. Mike Dougherty took care to guide me through the exploration, and always o More

by otto
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Dougherty *****
Mar 22, 2024 -

Jaguar Land Rover Albany responded

We're so glad to know that you had a great experience with Mike and our team at Land Rover Albany! It's fantastic to see your satisfaction with the Discovery P360. We appreciate this feedback—thank you for choosing us!

October 03, 2023

I have been a Mercedes owner for 10 years, and had little luck from Keeler in getting a response from them to trade in my E300. I went to Jaguar Land Rover of Albany instead. Mike Dougherty was a real pleas More

by Doug W
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Michael Dougherty
Oct 04, 2023 -

Jaguar Land Rover Albany responded

Doug, we're delighted to know that Mike and John from Land Rover Albany provided you with a great experience. We appreciate your patience during the process and are glad everything worked out well for you!

September 25, 2023

Sold a lemon Range Rover had in shop since July a week after buying. Refuse to give explanations and offered us Blue book value hahaha More

by Darlinone72
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Bill Hilstro
Oct 02, 2023 -

Jaguar Land Rover Albany responded

Hi Darlinone72 we are sorry to hear you did not have the best experience with us. Here at Land Rover of Albany, we strive for the highest level of customer service and it seems like we may have dropped the ball here. At your earliest convenience would you please reach out to our General Manager, Dustin Chirico at 518-389-6500, or via email:dchirico@mcgovernauto.com. Thank you.

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