Jaguar Land Rover Fresno

Very displeased with the lack of response I am getting with Kathy. My vehicle was registered in California and I live in nevada! I was told I would receive a refund check for registration and I have not h with Kathy. My vehicle was registered in California and I live in nevada! I was told I would receive a refund check for registration and I have not heard from anyone! My vehicle cannot be registered in Nevada and California More

Purchased a 2020 Range Rover from out of state in November 2020 for $105,000 and after the certification fees, dealer fees and taxes was roughly $118,000. I paid CASH. I am in Ohio and they are in F November 2020 for $105,000 and after the certification fees, dealer fees and taxes was roughly $118,000. I paid CASH. I am in Ohio and they are in Fresno and I am convinced that the lack of communication from sales staff to finance to GM coupled with the fact that I purchased it from 2300 miles away added to the disregard in fulfilling basic customer obligations. There were quite a few issues with the process which I would gladly elaborate and divulge to anyone that would like to contact me. The General Manager, Ryan Salisch is rather pompous and didnt follow through. I really wanted to complain to CCNCDA but noticed that Haron Jaguar is their base office so it didn't make sense to file a complain. Had some closures by a follow-up phone call by one of the family owned partners, Randy Haron, who was actually the only person that thanked me for the business. If it weren't for that I would give this dealer a 0 out of 5 rating. More

Terrible communication, poor work, car returned dirty (greasy finger prints everywhere). All mirrors and instrument panel/car aids moved from owner preferences. Car messing up again the week after it was (greasy finger prints everywhere). All mirrors and instrument panel/car aids moved from owner preferences. Car messing up again the week after it was returned. Car was in service for > 5 weeks. Bought a certified car many of the certification check items were not completed prior to purchase. We owned the car for 2 months <2000 miles out on the car when it needed to be brought in for service. More

On my second range rover. Took in for yearly service; did not get a courtesy car (expected and traditional) and car returned to me filthy. What happened to the wash. The serviceman was rude and very matter o not get a courtesy car (expected and traditional) and car returned to me filthy. What happened to the wash. The serviceman was rude and very matter of fact. Have had several instances with this dealership. Service has really gone down hill! This will be my last purchase at this location!!!! More

The service people were friendly and efficient receiving our car. We also had a ding in one of the doors. It was repaired and that day. our car. We also had a ding in one of the doors. It was repaired and that day. More

I had a repair done on my car. The service rep that I worked with was Tom. He was very professional and very helpful. He went out of his way to help me with an extended warranty issue. worked with was Tom. He was very professional and very helpful. He went out of his way to help me with an extended warranty issue. More

They had my car for 7 weeks and still not fixed What a beautiful showroom, too bad they have a hard time fixing my car. Got it back unfixed because of CO-VID 19. Not happy. What a beautiful showroom, too bad they have a hard time fixing my car. Got it back unfixed because of CO-VID 19. Not happy. More

Rude and Arrogant Had car repaired which was not done correctly. They 'farmed out' to a 3rd party vendor and they need to realize that is no excuse or concern of mine. Had car repaired which was not done correctly. They 'farmed out' to a 3rd party vendor and they need to realize that is no excuse or concern of mine. Refused to supply a loaner and new service manager became very aggressive, rude and confrontational. This is my 5th Range Rover and have been dedicated to return to Fresno as I live in LA and it will be my last from this dealer. Out of the 5 cars, 2 have been repurchased by Land Rover because of Haron's lack of knowledge. Prior rating they bribed me to take down, will not this time. Learned my lesson, Thank you Haron! More

Amazing service I had a great experience taking my Velar in for service. The staff was very professional and knowledgeable about the needs of my service. The atmosphe I had a great experience taking my Velar in for service. The staff was very professional and knowledgeable about the needs of my service. The atmosphere while I waited for my car was wonderful as well. I wouldn’t take my car anywhere else for it’s service. More

Good experience I have taken my car there since I purchased. Mikay usually takes care of me, but I understand he is ill right now. Overall the service was good, but I have taken my car there since I purchased. Mikay usually takes care of me, but I understand he is ill right now. Overall the service was good, but is excellent when Mikay is there. He usually makes sure my car is washed when I receive it. Not this time. More