Jaguar Land Rover Riverside

DECEPTIVE PRICING. I purchased a 2023 Mercedes from this dealership and pod exactly what they priced it t online and added the 100k extended warranty. I was then told t I purchased a 2023 Mercedes from this dealership and pod exactly what they priced it t online and added the 100k extended warranty. I was then told that I had to pay an additional $1,500 for a GPS they install in all of their cars, the Mercedes has one installed factory already, but they made instead of removing it like I requested made me pay an additional $1,045. They also installed fancy stickers on the door edges which protect someone else’s car if I open the door into their car for another $545. I also said I don’t want those. They said that was on every car! After I agreed and told this to a friend who owns a Chevrolet dealership, he was furious and said that was illegal, they cannot add items to a vehicle and make you pay more than an advertised price. I spoke with a GM from another dealer and he said that was absolutely xx and they thought it was a shady business practice. I have since texted the salesman Heath at least 6-7 times which each time he has responded either someone will call, they’re busy try calling direct, which I left Jeff the GM a voicemail and never got a call back, and let Heath know this which he said let me try something else. This has gone on for probably 2 months and I’m tired of calling. I would highly suggest finding a dealer that doesn’t make money by adding things to the vehicle you don’t need! And certainly one that will at least hear you out on your concerns after the purchase of you reach out as many times as I have. You also see other complaints online for deceptive pricing and others stating they need a new GM. More

Everything started out fine and I traded in my 2019 Mercedes GLC 300 Coupe for a 2022 Audi Q3 that was a trade in. Greg was our salesman and Luis (the finance manager). They both are shady salesman tha Mercedes GLC 300 Coupe for a 2022 Audi Q3 that was a trade in. Greg was our salesman and Luis (the finance manager). They both are shady salesman that sneak things into the paperwork to jack up the price. When I got home to check the paperwork they added Stargard and Clear coat at ($1,300) that was never discussed. Luis (finance Manager) added extended warranty ($4,000) and said you have 30days to decide. I called the next day because I realized he was saying I only had 3 years coverage when I had 4 and tried to talk me back into it. Really!!!! I asked him to cancel and a week later he said it still takes 3-4 weeks to give money back to Schools First, so my loan is not correct. Please DO NOT trust these guys. Schools First said they get many calls about unethical business practices from Car Sales People. It's really too bad that we have to deal with liars and cheats of the world. More

Just bought the Range Rover car here todayAll the Just bought the Range Rover car here today All the employees here were very good except the sale manager Joe, He is very rude and very stubborn He Just bought the Range Rover car here today All the employees here were very good except the sale manager Joe, He is very rude and very stubborn He ask my brother to just to leave the store three times and use F word also Being the customer while buying car Is this way to treat customers When I ask this thing to him and he say he didn’t care and he didn’t like my brother and ask him to leave the store He being racist to us He told he is in business for 25 years and didn’t care whom we are He just didn’t like us More

Very professional Everything was done in a professional manner. The salesman was very knowledgeable and I felt no pressure to make any decisions. I am truly enjoying my Everything was done in a professional manner. The salesman was very knowledgeable and I felt no pressure to make any decisions. I am truly enjoying my new Lincoln MKC and look forward to driving it each day. More

I am so happy! As always the service we received was first class. Our sales representative Wally Lema was first class. I highly recommend anyone interested in a Linc As always the service we received was first class. Our sales representative Wally Lema was first class. I highly recommend anyone interested in a Lincoln go see Wally!! More

Service I have been taking my Jaguar XJ8 to Alvarez Jaguar dealership for service for the past 8 years and the service they have been providing to my car was I have been taking my Jaguar XJ8 to Alvarez Jaguar dealership for service for the past 8 years and the service they have been providing to my car was Excellent... Needless to say that Ivan Carillo, the service advisor treats me like a family member.. He is the best!! More

Great service I won’t take my car anywhere else, best service and Ivan is awesome . They always treat me like family. Always a great experience. Thank you I won’t take my car anywhere else, best service and Ivan is awesome . They always treat me like family. Always a great experience. Thank you More

Best Service in California I've had my Jaguar now for over 3 years and I have been to San Francisco and back with the need to have service performed on my vehicle from time to t I've had my Jaguar now for over 3 years and I have been to San Francisco and back with the need to have service performed on my vehicle from time to time. Alverez Lincoln Mercury has proven to be the absolute best service, by far, that I've encountered. Ivan, the service manager that I met years ago is still my "go to" guy when I need my car serviced. I bring my car down from San Francisco bypassing all service centers in between to get service at Alverez...says it all right! More

Like Visiting a Friend Anybody can sell a car, but SERVICE is where dealer loyalty is earned. I don't feel like I'm taking my Jaguar "in for service." It's more like I am Anybody can sell a car, but SERVICE is where dealer loyalty is earned. I don't feel like I'm taking my Jaguar "in for service." It's more like I am entrusting it to a friend to take care of it. Here's what matters to me: Quick appointment, friendly and knowledgeable staff, explains what the car needs, keeps me informed, arranges shuttle or loaner, calls when ready to pick up, car is sparkling clean inside and out. Ivan makes it all happen. THAT is why I will buy my next Jaguar from Alvarez! More