I recently acquired a Range Rover Velar from Land Rover Scarborough, and was assisted by Jordan Velar and there aren’t enough nice words to say about this sales experience. I started buying Land Rovers about twenty years ago because of the company’s no-hassle sales approach, and straight-forward communication. Well, Jordan surpassed any stellar experiences I’ve had in the past.
Curious, thoughtful and professional, Jordan assisted me in every facet of the sale, all while reassuring me that all was well. Why did he need to do that? Well, he didn’t. But he went above and beyond to meet my very unique needs. One, it’s COVID and I was traveling with a child with underlying health conditions, and Jordan made so many professional accommodations to make us feel safely distanced. Next, I was driving to Cape Cod with a car packed for the week when a coil spring broke in my LR2. Within two hours, I’d test driven the new car I wanted, gotten a quote from service for my trade-in, had my sales paperwork prepared and transferred a week’s worth of vacation prep from one vehicle to another.
The entire process was streamlined and unbeatable. I haven’t gone to a dealer other than Scarborough Land Rover for fifteen years, and Jordan has cemented that commitment for a lifetime.