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Land Rover Schaumburg - Service Center
Schaumburg, IL
603 Reviews
603 Reviews of Land Rover Schaumburg - Service Center
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April 14, 2021
Service department was not honest with me about work that needed to be repaired. My service visits with false results both times. Firestone, information of wheel alignment was proff that service at Schaumbur needed to be repaired. My service visits with false results both times. Firestone, information of wheel alignment was proff that service at Schaumburg did not give me a true reading of alignment. I complain to John, Raul about the situation, was at service yesterday got a incomplete reading Steve in service tried to compromise a incomplete reading I did not except it cause reading was in red. So Raul got involved the Alignment reading came back a second time serviced in Green. But I was not sure if work was completed. So this morning I took my 2016 QX80 to Berman infinity in Chicago the Alignment reading came back incomplete again saying the left rear was not in specification so Berman did the third Alignments on the Same vehicle. I have all Alignments from Landrover, Berman, Firestone. Berman got it right. At my expense. This problem was notice first day of purchase and Landrover service department is terrible maybe cause it's not a Jaquar, or Rangerover 1. Steve in service need more training in customer service. Bad 2. Raul ast sale Manager exspessed to me he was not knowledgeable on service work. But need to understand being in charge, failed customer service falls in his responsibility as being a manager. Never tell buyers that you not sure of auto care when people spending there hard earn money. Can't say everyone receives bad service but I did!!!! Apples don't fall far from the tree If you no what I mean. More
by YVT6195
Verified CustomerEmployees Worked With
Other Employees :
Sales Rep Angela was outstanding Lous finance was outstanding bot individuals are 5 star customer service, Raul Tomsa
April 13, 2021
Very poor services I will no longer use this location for any of my future services. I contacted the services manager and has yet to receive a call back. I will proceed further. any of my future services. I contacted the services manager and has yet to receive a call back. I will proceed further. More
by RSTJ619
Employees Worked With
Carlo A
April 13, 2021
Love the text messages and reminder for service! And scheduling is easy. My input is for the service dept to know the folks who prepaid for the extended warranties upon purchase of the car. I remembere scheduling is easy. My input is for the service dept to know the folks who prepaid for the extended warranties upon purchase of the car. I remembered I did for the service and then the gentleman pulled it up and billed the other company separately. Although I didn’t mention I also had one for the rims etc which then didn’t get addressed at the time of service. That is lost revenue for the dealership and doesn’t make for the best customer service. Hope this is helpful info! Overall great experience though. I like that masks are optional as well More
by SHEEGRU
April 08, 2021
The service was great, as usual! Christian was very thorough in discussing the needs of my vehicle and provided a variety of options for me. My vehicle was ready for pick up within the timeframe promi thorough in discussing the needs of my vehicle and provided a variety of options for me. My vehicle was ready for pick up within the timeframe promised. More
by DENISE_MARIE0324
Employees Worked With
Christian Csavoy
April 07, 2021
Very friendly and courteous. Had a loaner ready for me Very friendly and courteous. Had a loaner ready for me and I had my vehicle back to me the very next day. Excellent communication. Thank you!!! Very friendly and courteous. Had a loaner ready for me and I had my vehicle back to me the very next day. Excellent communication. Thank you!!! More
by WAVECHASER2
Employees Worked With
Christian Csavoy
April 07, 2021
Service wise it’s not too good , it took them 3 trips to the dealer to actually get it right well at least that’s what I thought but Ruby is very understandable and helpful. the dealer to actually get it right well at least that’s what I thought but Ruby is very understandable and helpful. More
by Ozzy Guillen
Employees Worked With
Ruby Ilyayeva
April 04, 2021
Had a challenge with my 2019 Jaguar XJ. I called and the got me right in. Easy in/ Good communication. The car was cleaned inside and out for delivery. Great shopping experience. got me right in. Easy in/ Good communication. The car was cleaned inside and out for delivery. Great shopping experience. More
by scottrcrerar
Employees Worked With
Christian Csavoy
March 29, 2021
Professional from the minute I called to make an appointment to the last minute of my service.clean and nice facility with wait room full of snacks and coffee. appointment to the last minute of my service.clean and nice facility with wait room full of snacks and coffee. More
by M Lukaszewski
Employees Worked With
Christian Csavoy
March 26, 2021
We just bought a 2018 Land Rover Sport from them and they fixed a few things that we noticed and then when we picked it up and brought it home notices that the back rims had some rim rash. Called our person fixed a few things that we noticed and then when we picked it up and brought it home notices that the back rims had some rim rash. Called our person David and he said no problem and then Christian set up the service and they took care of it.. No hassle what so ever.. Very Very pleased with them and the dealership.. More
by Chuck villano
