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Jaguar Land Rover Solon

Cleveland, OH

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24 Reviews

6137 Kruse Drive

Cleveland, OH

44139

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Showing 24 reviews

March 21, 2019

Brian was very professional and took care of my vehicle. Service department was outstanding. Easy to deal with very professional, Brian and his team are great..felt very confident leaving my vehicle with t More

by Deanna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Whoever detailed my Jag did a wonderful job!!, Brian Yarmesch
Mar 21, 2019 -

Jaguar Land Rover Solon responded

Hi Deanna, thanks for leaving a review! We're happy to hear Brian treated both you and your vehicle great. We look forward to continue earning your business!

November 15, 2018

New jag owner I have had the car in twice for the same problems.Hopefully it is fixed.But everyone there has been very good to me .thanks More

by Rick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darby Pietrzak, Brian Yarmesch
Nov 16, 2018 -

Jaguar Land Rover Solon responded

Hi Rick, thanks for the review! We apologize your vehicle had to visit us twice for the same issue, but we are happy to hear you have been treated well on each visit. We look forward to the opportunity to continue service your vehicle in the future!

November 14, 2018

Service It was time to service my vehicle and, as always, the service was fast an efficient. It was easy to schedule my appointment and I was able to schedule More

by Rich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darby Pietrzak, Brian Yarmesch
Nov 16, 2018 -

Jaguar Land Rover Solon responded

Hi Rich, thanks for leaving a review. We're happy to hear your service experience with Jaguar Solon was great, and we look forward to continue to service your vehicle in the future!

October 10, 2018

Bad Service The service tech was nervous and confused trying to write up my service ticket. It took the assistance of another employee to complete the log in on h More

by Firstangel
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jim Balala
October 02, 2018

Oil Change The work was done complete and in a reasonable time new plug, new filter and they didn’t charge extra for the amount of oil used. They also checked al More

by Sharif 70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Yarmesch
Oct 02, 2018 -

Jaguar Land Rover Solon responded

Hello, thank you for leaving a review, we greatly appreciate your feedback!

June 14, 2018

Efficent Efficient service experience from setting up appointment, Valet care pick up and loaner, to prompt repair and return of vehicle. Highly satisfied with More

by Bears6152
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Graziani
Jun 14, 2018 -

Jaguar Land Rover Solon responded

Hello, thanks for leaving us a review, we appreciate your feedback, and we are happy to hear you had a great service experience with us.

June 09, 2018

Disappointment It took almost a month to schedule a service appointment. The service department claimed the cause was due to the availability of a loaner car. The l More

by fsm1991
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Darby Pietrzak
April 13, 2018

Worst experience ever at a dealership ever! Took my car in to run a immobilization setup to enable the ecu to turn my car on. Jaguar called me and said everything went well but I needed to repl More

by Not your friend anymore😲
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
MJ Diello
Apr 17, 2018 -

Jaguar Land Rover Solon responded

Hello, I'm sorry to hear your service experience was not exceptional. My name is Steve Vavrek, I'm the new service manager, and I would like to address your previous service visit with you. Please contact me at 440-914-8214, or via email at svavrek@jlrsolon.com.

March 30, 2018

outstanding sales rep as well as how dealership is run Rick McDonald was as good as car reps come. I'm 79 so I've seen a few of them. I couldn't figure out all the nuances on the internet. As any good s More

by Jay Morton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony. He went over how to operate the car. He did a wonderful job., Rick McDonald
Mar 31, 2018 -

Jaguar Land Rover Solon responded

Jay- Sounds like you had a quality experience from start to finish, which makes us extremely happy. Thank you so much for taking the time to share your feedback with us. We are beyond ecstatic to hear Rick and Tony were able to guide you through the process. Congratulations on your brand new ride! We look forward to taking care of all your auto needs in the future. If you ever need anything please do not hesitate to reach out to us at any time.

March 24, 2015

A discriminating company I felt they discriminated against me. I was told that they put my information into Range Rover's system and it gave "red flags" and they were unable t More

by Haydar06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Davis, Rick Balas