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Jaguar Land Rover Troy - Service Center

Troy, MI

2.9
43 Reviews

43 Reviews of Jaguar Land Rover Troy - Service Center

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October 13, 2022

Do not , I repeat do not go to this dealership the service department is unprofessional and lacks the customer service skills needed for a successful business. Started with coolant leak left with 3,00 More

by Y.Smith
Recommend Dealer
No
Employees Worked With
Melissa Bougourd
1.0
This rating includes all reviews, with more weight given to recent reviews.
September 15, 2022

zero star rating. After almost having my vehicle for one month to replace a starter and ignition dock (it took almost two weeks to get them to tell us what the actual More

by whitefldj
Recommend Dealer
No
Employees Worked With
Brian Kinsman
Sep 17, 2022 -

Jaguar Land Rover Troy responded

Thank you for contacting me with your experience at my store. After looking into this matter it would appear that we didn't communicate the actual events very well and for that I owe you an apology. We order our parts directly from the manufacturer and from time to time this takes longer than it used to due to low parts inventories for them and low employee counts, etc. We definitely tried locating the part at another dealer for you but couldn't get them to sell it to us at a reasonable price. The other dealer, being out of town and not a normal trading partner of ours, knew the part was in demand and wanted to hold on to it for more profit. In regards to the additional labor we charged, that was only added due to the repair being done twice. If you had waited to receive the ordered part your vehicle would have remained apart until completion. Please contact me at your convenience if you would like to discuss any of the details in my message. Thank you Adamm Davis -GM 248 537 7451 Adavis@suburbancollection.com

Sep 18, 2022 -

whitefldj responded

So much of your response is untrue. We will be contacting you so you’re set straight on a few things as they occurred during the almost month you had our vehicle.

September 02, 2022

Kris goes above and beyond to help out, very knowledgeable about the jaguar landrover products. I Recommend 100%. More

by jeff
Recommend Dealer
Yes
Employees Worked With
Kristian Pjetri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2022 -

Jaguar Land Rover Troy responded

Jeff, Thank you for the great on Kris. I will make sure he knows that he did a wonderful job. Please see us again soon. Adamm Davis - GM

July 24, 2022

Service write up person trying his best but actual technicians aren't coming to work and the couple of day service is turning into a week. More

by detroitboring
Recommend Dealer
No
Employees Worked With
Don Slezinski
Jul 29, 2022 -

Jaguar Land Rover Troy responded

I apologize for the inconvenience sir. We have had a substantial Covid outbreak among our technician's and we are doing our best to get all the work done in a timely manner. Adamm Davis - GM

July 13, 2022

Brian went above and beyond to make sure all my concerns were addressed. Very professional and attentive to calls. More

by moh3152
Recommend Dealer
Yes
Employees Worked With
Brian Kinsman
Jul 14, 2022 -

Jaguar Land Rover Troy responded

Thank you for the great review on Brian, please come back and see us next time. Adamm Davis - GM

May 10, 2022

I want to give a huge KUDOS to Mike Steele for his helpfulness!  I have been having a difficult time trying to locate a new headlamp assemby for my 2019 Velar due to a National backorder on the part. More

by gmaziarz
Recommend Dealer
Yes
Employees Worked With
Mike Steele, Matt Kutsner
May 17, 2022 -

Jaguar Land Rover Troy responded

Thank you for the great review

April 07, 2022

Lack of customer care, unprofessional and not to be trusted. I had a timing chain issue due to a bad oil change at a non Range Rover dealership (solution serviced by Macomb dealer - highly recommend). More

by Julissa
Recommend Dealer
No
Employees Worked With
Adamm Davis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon x2 both no longer with company
Apr 28, 2022 -

Jaguar Land Rover Troy responded

.

April 05, 2022

Unhelpful and evasive, seemed to lack any knowledge about vehicle repairs needed. The worst customer service I have ever received. More

by dontbuyfromlandrover
Recommend Dealer
No
Employees Worked With
Don Slezinski
Apr 28, 2022 -

Jaguar Land Rover Troy responded

.

March 21, 2022

One is also too much for this dealer. One of the worst ever seen. Can't find the fault. No loaner given. I would buy a bycyle instead of this Death Trap. More

by gggrohit
Recommend Dealer
No
Employees Worked With
Brian Cupler
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Golembiewski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Slezinski, Brandon Vidaurri
February 04, 2022

Don got me in right away. He kept me in the loop throughout my service and was easy to talk to. More

by barnett.kevin
Recommend Dealer
Yes
Employees Worked With
Don Slezinski
Feb 08, 2022 -

Jaguar Land Rover Troy responded

Thank you for the great review Kevin

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