Jaguar Land Rover Tysons Corner

Top to bottom terrible buying experience. To say the sales staff, from associates to managers, were rude would be a gross understatement. Tried to work out a deal over the internet and via email, as sales staff, from associates to managers, were rude would be a gross understatement. Tried to work out a deal over the internet and via email, as I prefer to do and have done with numerous other autos, but was pressured continuously to "come in." When I wanted to settle on ballpark numbers before coming in, was accused of wasting their time and admonished that they had done enough to earn business and that I should be more thoughtful. Unreal. They also noted that I had contacted other dealers (I thought: (1) how did they know that? and (2) is there anything wrong with that?). All this after 4 email exchanges that day and the night before. What's the point of having an internet sales department? Bought numerous cars, never treated with this much angst and contempt. All makes sense now after reading below about the experience of others. More

My purchase and subsequent service experience has been the worst of any dealership I have ever encountered. They are either incompetent or dishonest or probably both. Besides being rude, they messed up the worst of any dealership I have ever encountered. They are either incompetent or dishonest or probably both. Besides being rude, they messed up my paperwork, tried to change the purchase price (until I was able to produce an e-mail that had the price quoted), and messed up a simple repair that I had to have another dealershp fix. I wouldn't deal with Rosenthal again if I had to. More

One would think that with the purchase of a quality vehicle one would receive quality service. Well, not at this dealership. My first clue should have been the problems encountered during the sales pro vehicle one would receive quality service. Well, not at this dealership. My first clue should have been the problems encountered during the sales process - however, since the range rover was a gift for my wife i proceeded with the transaction. Since then, i absolutely dread returning to the dealership for anything. The service is poor, all staff act as if they are doing you a favor. Lack of respect for the customer and unwilling to assist with even the simplest of requests. If I could return the car, I would just so I could get it at a different dealership. I own other cars, Porsche, Mercedes, Lexus and a Ford. At all other dealerships I always receive cordial and usually outstanding service. I don't know what is wrong with this place and why management seems to ignore what seems to be a tremendous problem across every dividion of the dealership. I think they need to clean house and start over. More

Should improve the reception area. The day I brougth Should improve the reception area. The day I brougth my Land Rover, there were three customer service persons, and only one of them was receiving L Should improve the reception area. The day I brougth my Land Rover, there were three customer service persons, and only one of them was receiving Land Rover, while the others 2 were Jaguar's. I felt like a couch class passenger, boarding after the business class cabin (by the way, at that time there were only 1 JAguar owner in line). However I am very glad with the service. More

I took my '04 Range Rover in for service for an air suspension issue. When I arrived they informed me that I was also due for scheduled maintenance. I told them I had an event that night and desperatel suspension issue. When I arrived they informed me that I was also due for scheduled maintenance. I told them I had an event that night and desperately needed my car back by the end of the day. Mike told me it would not be a problem and that I would have the car back no later than 6. Around 10:30 Mike called me to inform me that my front brake pads were showing excessive wear. He told me that they could replace the brakes and still have my car ready in time. I authorized the work and sure enough Mike called me at 4:45 to tell me my car was ready. I took the loaner they gave me (which was a Jaguar, thumbs up!) back and picked up my car. When I picked it up I was surprised to find that my bill was actually significantly lower than Mike's original quote. He said he had applied their 15% off coupon. I had to talk to Hal Farrington to thank him for such great service and to tell him how thankful I was that Mike was able to help me. Overall GREAT experience. I'll never take my car anywhere else. More

Purchased an LR3 in June 2005. Began experiencing suspension problems immediately. It took approximately 3 weeks to fix. Problem occurred again soon after. Didn't take as long to fix second time, suspension problems immediately. It took approximately 3 weeks to fix. Problem occurred again soon after. Didn't take as long to fix second time, but loaner car was a joke. Windshield wipers did not work and the car was absolutely filthy. When the loaner dept. was notified, I was informed that there was not another car available, but I was welcome to return it to have the wipers fixed. Today, began experiencing suspension problem for the third time. I have called Rosenthal twice to speak to the service manager before I take it in. He cannot be located and has not yet returned my calls. I am having serious buyer's remorse! More

I was offered a Jaguar X type - 2002 3.0 When I pointed I was offered a Jaguar X type - 2002 3.0 When I pointed out to the sales person that the sticker had this car as a Jaguar 2.5 he said repeatedly that I was offered a Jaguar X type - 2002 3.0 When I pointed out to the sales person that the sticker had this car as a Jaguar 2.5 he said repeatedly that the sticker was wrong. After wasting 4 hrs of my life and after I was told that a 3.0 is so much better than a 2.5 I was given a deal for a 3.0 to be told that the car after all is a 2.5 (the car at the back had a 3.0 emblem). This is a dealership to be avoided with clearly deceatful practices and inept sales people. More

THE WORST service department I have ever dealt with. I was so surprised with Range Rover and Jaguar being higher end vehicles. that the service department was SO BAD!! I guess I was used to HBL who servi was so surprised with Range Rover and Jaguar being higher end vehicles. that the service department was SO BAD!! I guess I was used to HBL who services our 911 who are THE BEST! I won't go into the details as I don't have time to write a book but our vehicle was mis-diagnosed over 4 times. We had to bring the vehicle back 5 times now every time something different being broken. Every time they go to try and fix something, something else in addition to the original problem broke. We've paid over 2K now and the vehicle is still in the shop. Service is extremely SLOW! Add a week to when they say the vehicle will be done and that will be about when they finish. Their excuse is that they are very understaffed. Yes while 3-4 salespeople the whole time I've been there all stand outside talking and smoking cigarettes. Team effort? NO WAY. I would never recommend this dealer for any service. I can't say anything about sales as we didn't purchase from there, but if the service is any indication, I would stay FAR away from this place. We are currently talking to a dealer an hour away but already have an appointment and they have agreed to looking over and only charging for parts, anything that Rosenthal has mis-diagnosed. And don't ever expect a call back from this place. I've talked to everyone from the service rep to managers who all promise a call back within a couple of hours and NEVER call back. If there were an option lower than 1, I would use that. More

Discovery LR to Rosenthal June '04. Problems noted Trans Discovery LR to Rosenthal June '04. Problems noted<br>Trans shifting roughly<br>Radio 'buzzes'<br>Bumper damage and damage on body next to tail light Discovery LR to Rosenthal June '04. Problems noted<br>Trans shifting roughly<br>Radio 'buzzes'<br>Bumper damage and damage on body next to tail light<br><br>1. I was told nothing wrong with the trans, but it should be serviced for $550. I complained, telling Rosenthal that it was just serviced at 60K mi as per LR recommendations, and it's now at 74K mi. I don't understand why it needs to be serviced AGAIN. I was then told that there was nothing wrong with the transmission. When I drove it home, it continued to shift like a tank, clunk, clunk. As I was driving home, I was complaining to the service rep of Rosenthal who said they do not like to do unnecessary repairs to vehicles. I asked him if they do not like to do unnecessary repairs, then why did they first want to service my trans for $550 when later I was told that there was nothing wrong with it. This seems rather illogical or simply dishonest. There was silence from the other end of the phone. When the rep did respond, he said that I can bring it back for further diag, whichI'd been begging for, for 10 days for them to properly diagnose the problem. He told me that maybe a trans service would help it shift smoother. I asked whether or not owning a Land Rover meant that I had to spend $550 every 15K mi having the trans serviced, considering that it had been serviced at 60K mi, and had 74K on it now. Again, silence on the other end of the phone until he offered again for me to bring the vehicle back.<br><br>2. Radio 'buzzes'. I begged on the phone with my service rep to have the tech drive the vehicle and the radio will start buzzing. The freq. of the buzzing increases as the RPMs increase. I was told again, and again, and again, that there is nothing wrong with the radio. While driving home in the same conversation on my cellphone with the svc rep, the radio started buzzing. I turned up the volume, so that he could hear it. He heard it. I'm amazed that LR can call this 'service'. It's clear to me that Rosenthal did not try, did not attempt to diagnose the problem, just started the vehicle, heard no 'buzzing', and was done. This is the worst customer service I've ever experienced.<br><br>3. The end cap on the bumper was damaged, and there was a scratch on the body to the left of the tail light. Again, and again, and again, of svc rep, like the trans, and like the radio, told me repeatedly, three times, that there is no scratch. I got it home, looked at it, there is a scratch to the left of the tail light, on the metal part of the body. I found out today that Rosenthal does not have a body shop, which is probably the reason the scratch was magically never found. If they’d had a body shop and could have billed me for it, I’m sure that they would have found it post haste.<br><br>I finally got through to the GM who assured me that I'd get a call back. After 40 minutes, I called back.<br><br>He then proceeded to tell me that the car has to come back. And don't "jack with me", and "why don't you take that car somewhere else."<br><br>After doing a quick search on Rosenthal, I'm amazed by the number of people who have negative things to say about this dealership. I'm further amazed that a quality company as Land Rover who've been building cars for more than 50 years, would allow this to continue.<br> More