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Jaguar Land Rover Tysons Corner
Vienna, VA
971 Reviews
Welcome to Jaguar Land Rover Tysons Corner- Our focus is simple: delivering an exceptional customer experience. We consistently score above the national average in customer satisfaction and have earned both the Pride of Jaguar Award and the Land Rover Pinnacle Award - honors given to only the top 12 dealers nationwide - making us one of the few dealerships to receive both awards consecutively.
Our recently renovated, state-of-the-art facility is designed around your convenience, with sales and service offering extended hours.
As one of the area’s largest volume dealers, we offer an extensive selection of new Jaguar and Land Rover models, along with a wide variety of luxury pre-owned vehicles—many one-owner with clean Carfax histories. We proudly serve customers throughout Northern Virginia and Washington, D.C., making it easy to find the right vehicle at a fair price from a team dedicated to quality service.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 PM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 PM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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June 11, 2004
Discovery LR to Rosenthal June '04. Problems noted Trans Discovery LR to Rosenthal June '04. Problems noted<br>Trans shifting roughly<br>Radio 'buzzes'<br>Bumper damage and damage on body next to tail light Discovery LR to Rosenthal June '04. Problems noted<br>Trans shifting roughly<br>Radio 'buzzes'<br>Bumper damage and damage on body next to tail light<br><br>1. I was told nothing wrong with the trans, but it should be serviced for $550. I complained, telling Rosenthal that it was just serviced at 60K mi as per LR recommendations, and it's now at 74K mi. I don't understand why it needs to be serviced AGAIN. I was then told that there was nothing wrong with the transmission. When I drove it home, it continued to shift like a tank, clunk, clunk. As I was driving home, I was complaining to the service rep of Rosenthal who said they do not like to do unnecessary repairs to vehicles. I asked him if they do not like to do unnecessary repairs, then why did they first want to service my trans for $550 when later I was told that there was nothing wrong with it. This seems rather illogical or simply dishonest. There was silence from the other end of the phone. When the rep did respond, he said that I can bring it back for further diag, whichI'd been begging for, for 10 days for them to properly diagnose the problem. He told me that maybe a trans service would help it shift smoother. I asked whether or not owning a Land Rover meant that I had to spend $550 every 15K mi having the trans serviced, considering that it had been serviced at 60K mi, and had 74K on it now. Again, silence on the other end of the phone until he offered again for me to bring the vehicle back.<br><br>2. Radio 'buzzes'. I begged on the phone with my service rep to have the tech drive the vehicle and the radio will start buzzing. The freq. of the buzzing increases as the RPMs increase. I was told again, and again, and again, that there is nothing wrong with the radio. While driving home in the same conversation on my cellphone with the svc rep, the radio started buzzing. I turned up the volume, so that he could hear it. He heard it. I'm amazed that LR can call this 'service'. It's clear to me that Rosenthal did not try, did not attempt to diagnose the problem, just started the vehicle, heard no 'buzzing', and was done. This is the worst customer service I've ever experienced.<br><br>3. The end cap on the bumper was damaged, and there was a scratch on the body to the left of the tail light. Again, and again, and again, of svc rep, like the trans, and like the radio, told me repeatedly, three times, that there is no scratch. I got it home, looked at it, there is a scratch to the left of the tail light, on the metal part of the body. I found out today that Rosenthal does not have a body shop, which is probably the reason the scratch was magically never found. If they’d had a body shop and could have billed me for it, I’m sure that they would have found it post haste.<br><br>I finally got through to the GM who assured me that I'd get a call back. After 40 minutes, I called back.<br><br>He then proceeded to tell me that the car has to come back. And don't "jack with me", and "why don't you take that car somewhere else."<br><br>After doing a quick search on Rosenthal, I'm amazed by the number of people who have negative things to say about this dealership. I'm further amazed that a quality company as Land Rover who've been building cars for more than 50 years, would allow this to continue.<br> More
by johnlove_1969
Employees Worked With
Mr. Hoff - GM
