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Jaguar Land Rover Tysons Corner - Service Center
Vienna, VA
227 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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227 Reviews of Jaguar Land Rover Tysons Corner - Service Center
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January 19, 2024
The ice broke the wiper blades and the dealership replaced them very quickly and they checked and topped off the fluids. Very easy experience and very fair pricing. They have great coffee and and a replaced them very quickly and they checked and topped off the fluids. Very easy experience and very fair pricing. They have great coffee and and a very friendly staff. Steve, Kevin, Tommy, Alex, and Nacir were all very cordial and friendly. Mike in the shop also noticed that the inspections are almost expired and they are going to have it done next week. I Would definitely recommend them! More
by SSDISENGAGED
Employees Worked With
January 09, 2024
I purchased a certified 2021 Jaguar in Ft Lauderdale and had it delivered to my residence in VA. Upon delivery I noticed several issues and contacted the GM in Ft Lauderdale. She reached out to Mr. Miller i had it delivered to my residence in VA. Upon delivery I noticed several issues and contacted the GM in Ft Lauderdale. She reached out to Mr. Miller in service and set an appointment for me. I reached out via phone to speak with him about the appointment and he was extremely crass and rude. He was so nasty, after we ended the call I immediately dialed all other Jaguars in the area to see if someone could fit me in for service. I was so upset I called Mr. Miller back and asked him why he had such a gruff attitude with me. He replied he was busy as it is the end of the year and wasn't meaning to be rude. I brought my Jaguar in and this service department had the vehicle for 4 days. When I arrived to pick up the vehicle, two of my main concerns weren't addressed. The service advisor was so rude, more rude than Mr. Miller. She ended up handing my key and telling me the issues were “in my head and I could take the car elsewhere and maybe they can find an issue”. WOW! I left and my two major issues are still issues. The lack of customer service and lack of communication skills presented by both members of your service team has left a horrible taste in my mouth. Between the issues from my purchase and the issues at your service department, I am ready to run back to Mercedes as I always have owned new Mercedes. I have had several vintage Jaguar’s in the past and we thought we would give jaguar newer cars a try-thought we would purchase this SUV, drive it for a year and then, if we liked Jaguar, we would trade it in for a new and larger model, locally. As of now, I wouldn’t step foot back into this dealership, even if they offered me a new Jaguar for free! More
by Manhattanmatthew@gmail.com
January 08, 2024
Knowledeable. Courteous, both service personnel Mele and Thomas. Gave options, solutions to resolve my problems Courteous, both service personnel Mele and Thomas. Gave options, solutions to resolve my problems More
by ebossart
November 11, 2023
The service is excellent as always has been. They really care very much about the customer. Highly recommended They really care very much about the customer. Highly recommended More
by Nhneich
Employees Worked With
November 01, 2023
Always terrific customer service at Rosenthal Land Rover. I’ve been a customer for 30+ years, and will never consider another dealership. I’ve been a customer for 30+ years, and will never consider another dealership. More
by Kimm
Employees Worked With
October 28, 2023
Courteous and professional customer service. The waiting area is always clean and stocked with complementary snacks and water for customers. The waiting area is always clean and stocked with complementary snacks and water for customers. More
by expo321
Employees Worked With
October 18, 2023
Best service in the DMV, professional, courteous, quick and kept me updated thru the entire process. No other place I will go for Land Roger service! and kept me updated thru the entire process. No other place I will go for Land Roger service! More
by james.huggins82
Employees Worked With
October 05, 2023
THE ABSOLUTE WORST SERVICE DEPARTMENT. RUN AWAY FROM THIS DEALERSHIP I've dealt with Rosenthal Jaguar for years. If I could could give a zero rating I would. There is not a worse dealersh RUN AWAY FROM THIS DEALERSHIP I've dealt with Rosenthal Jaguar for years. If I could could give a zero rating I would. There is not a worse dealership. Words can't describe how absolutely horrendous the service department is. They lie, do shoddy work, try to cover it up then get defensive when called out on their mistakes. Every service appointment I've had since 2017 has been nothing but infuriating. Every manager, now I'm dealing with Steve, has been arrogant, defensive, argumentative never apologetic for the problems their department causes. Clearly they are untrained in every aspect of customer service. Not sure what training they receive at all. It is their job to make right what their department does wrong. Instead they raise their voice and blame, no accountability, no class whatsoever. Steve is the definition of unprofessional, crass and hot headed. What on earth was this dealership thinking when they hired him. He drives away customers and brings in complaint after complaint. Bad hire. I will never purchase another car from this place and will share my feelings with anyone interested in a Jaguar. Go somewhere else. More
by Jackie
Employees Worked With
October 05, 2023
The service department is amazing. Alex Argueta knows cars, knows the mechanics, and delivers your vehicle clean and repaired in a very timely fashion. Andy Moshefri in sales is world Alex Argueta knows cars, knows the mechanics, and delivers your vehicle clean and repaired in a very timely fashion. Andy Moshefri in sales is world-class. His no-pressure approach ensuring that everyone gets exactly the right car for them is a reason this dealership is successful. More
by mike.jannini
Employees Worked With
September 21, 2023
This is my first experience with this dealer. So far the service representatives gave been great. I am confused however, about the loaner vehicle situation. I was told that there where no vehicle So far the service representatives gave been great. I am confused however, about the loaner vehicle situation. I was told that there where no vehicles available however when I walked outside I saw three labled vehicles. UPDATE: 1st let me say the representatives were still friendly and I will add that I was not charged a diagnostic fee...but I shouldn't have been, considering my issue went unresolved...especially because of a lack of effort. My issue is that I left my vehicle with the dealer ALL day only to be told that they were "afraid" to diagnose my audio problem because of an add-on. The issue was with a clearly unmodified part...but because the screen was upgraded they did not want to diagnose the amp and its underlying systems which was unchanged. Now I have a terrible first impression of the techs and I am disappointed in the overall service because not only did I rent out of pocket when there were loaners available, they made no real attempt to solve the issue, even when I said I was willing to accept the supposed risk. More
by Kiyan.mitchell
Employees Worked With
Ahmed Alwaheb
