Jaguar Land Rover Tysons Corner - Service Center
Vienna, VA
227 Reviews of Jaguar Land Rover Tysons Corner - Service Center
I made an appointment with the service manager for repairs and they were not completed. I spoke to the General Manager and he never followed up. The worse service I have ever experienced. I am not repairs and they were not completed. I spoke to the General Manager and he never followed up. The worse service I have ever experienced. I am not sure why my service was so poor after purchasing my vehicle from there, but clearly after driving 55 miles to get there and back, no one cared. When I spoke to the General Manager he advised he understood what happened and would fix it. He never did. More
Jack Matteson. Is a terrific Jaguar service manager. He worked with my car insurance company to cover my costs of repair and my Car was fixed quickly. Jack is on to Is a terrific Jaguar service manager. He worked with my car insurance company to cover my costs of repair and my Car was fixed quickly. Jack is on top of what Is needed and kept me informed. More
Excellent service from Adriana. She’s goes “above and beyond” true to the Moto of this company. She’s goes “above and beyond” true to the Moto of this company. More
Excellent service. Tommy is a top notch advisor with true integrity. I've dealt with many dishonest dealers in the past, but this place truly puts the customer first. Tommy is a top notch advisor with true integrity. I've dealt with many dishonest dealers in the past, but this place truly puts the customer first. More
Very unhappy with the car I purchased. Very disappointed about my car which is relatively new and certified. Have had the same issues 6 times since 40 days of purchasing. Reza Sabahi is th Very disappointed about my car which is relatively new and certified. Have had the same issues 6 times since 40 days of purchasing. Reza Sabahi is the only person that went above and beyond with everything and I always appreciate him. More
Tommy Rougeux at Rosenthal Jaguar Land Rover is the absolute best! For many years he has taken care of my and my family’s cars. I cannot thank him enough for always getting back to me when I have a que absolute best! For many years he has taken care of my and my family’s cars. I cannot thank him enough for always getting back to me when I have a question. Impeccable service, timing, and care from an expert! Highly recommend to all! More
I was delighted with the service I received from Tyson. It was the kind of service and support I expect from Land Rover. I most recently had a bad experience at the Chantilly Land Rover and decided not to It was the kind of service and support I expect from Land Rover. I most recently had a bad experience at the Chantilly Land Rover and decided not to do business there. More
Tommy in LR service has always provided expert guidance on our vehicles. Have worked with him for 10+ years now. He is a consummate professional, could not ask for more. on our vehicles. Have worked with him for 10+ years now. He is a consummate professional, could not ask for more. More
When you purchase a car, the car doesn’t maintain itself. I could’ve gone anywhere to service my vehicle, especially dealerships closer to my home, but it’s the fact that Tommy Rougeux is my service adviser I could’ve gone anywhere to service my vehicle, especially dealerships closer to my home, but it’s the fact that Tommy Rougeux is my service adviser is the reason I continue to patronize the establishment and Ive since enlisted my wife and other friends to do the same. Tommy is as honest and straightforward as they come. I drive 45 minutes to come there because of him. And if he’s off that day then I usually wait until he returns. From day one he greeted me with warmth, and showed me nothing but genuine kindness and hospitality; I sincerely believe Tommy is a people’s person, abd would exhibit the same disposition of working elsewhere. He’s like Norm from Cheers, where everyone knows your name. Above all, he treated me like a human being first, and for that, I’ll always be indebted to him and Tysons LandRover service. Ive been a fan and loyal customer of his for 16 years and counting. You know there’s an old Nigerian proverb that “if you compliment the palm tree that produced the finest palm wine, it’ll keep yielding you more”. Well Tommy gave me, my family and friends the ultimate compliment as a human being. And that is that he cared. So for that, we the “palm trees” will keep filling his cup!” More
Overall a great experience. I was able to get the Jaguar in and looked at quick. I have to say Micheal was great, understand and went above and beyond to make sure I was taken care of. Michael was Jaguar in and looked at quick. I have to say Micheal was great, understand and went above and beyond to make sure I was taken care of. Michael was my go to guy and I would 100% recommend doing all your service needs at this location. I take both my Jaguar and Range Rover here. Thank you for all your help!!! More