Jaguar Land Rover West Columbia - Service Center

Service dept Took my RR sport in for a check engine light on July 23 was told by Tom that he will order . I called back week later and found out from Tom that the Took my RR sport in for a check engine light on July 23 was told by Tom that he will order . I called back week later and found out from Tom that the part is back ordered so it's now August 17 still no part still check engine light . More

Great People! We have an older 2006 Range Rover Sport. We hang on to our cars and take care of them. We found this dealer and service department to employ honest, We have an older 2006 Range Rover Sport. We hang on to our cars and take care of them. We found this dealer and service department to employ honest, considerate and professional people who seem to enjoy their workplace. This is expected when you invest in a luxury brand, but you don't always get what you expect. Thanks for holding the brand up and all the best for continued success. More

Land Rover Service I have always been very satisfied with the quality of service and the entire process at Land Rover West Columbia, since I purchased my certified pre-o I have always been very satisfied with the quality of service and the entire process at Land Rover West Columbia, since I purchased my certified pre-owned vehicle approximately 3.5 years and 84,000 miles ago.  Every service consultant has been exceptional and has been a pleasure to work with. My appointment always goes smoothly; when a loaner is needed there have been no hassles or delays getting a loaner vehicle when I dropped off my car the evening before my service date.  I have the direct mobile number to the service consultants and the service manager, that allows me the convenience of texting them additional vehicle concerns (that I forgot to mention when I dropped off my vehicle), and allowed them to text me when my car was ready.  The service department has always been accommodating.  I will continue having my vehicle serviced there. More

Great Update Got me the update I needed and got my tire all sorted. They fit me in right away when the other dealer was going to take 3 days. Got me the update I needed and got my tire all sorted. They fit me in right away when the other dealer was going to take 3 days. More

Very professional The service was very professional and prompt, Tom was very friendly and explained things clearly to me They had a loaner car already arranged and the The service was very professional and prompt, Tom was very friendly and explained things clearly to me They had a loaner car already arranged and the detail they performed was fantastic. More

Service My visit was for an oil change and Jim was amazing. He was a little under the weather that day and really not feeling well. However, the best servic My visit was for an oil change and Jim was amazing. He was a little under the weather that day and really not feeling well. However, the best service experience I have received thus far since I have been coming to the dealership. Premier customer service is what I experience. More

Wonderful service department! I highly recommend their service department as they are transparent, honest and efficient. They provide a loaner car if needed and they stay in touch I highly recommend their service department as they are transparent, honest and efficient. They provide a loaner car if needed and they stay in touch with you re the progress of the service appt. It’s clear that they value their customers and they offer top notch service! More

Always a great experience! My salesman, Steffan, was extremely knowledgeable, professional and helpful. PJ always makes sure I am well taken care of when I bring my truck in fo My salesman, Steffan, was extremely knowledgeable, professional and helpful. PJ always makes sure I am well taken care of when I bring my truck in for service. I am given always given a loaner to drive while vehicle is at the shop. Thanks, guys! I love my discovery! More

Very poor service personnel I like the dealership, but your service personnel need to improve their hostile attitude toward customers of color. Their negative tone of voice plus I like the dealership, but your service personnel need to improve their hostile attitude toward customers of color. Their negative tone of voice plus the over charging of customers for minor service work has made me to wonder if I should take my car to your dealership anymore for service. I will recommend friends and relatives to your dealership for sales, but not for service. More

Poor treatment This dealership has issues communicating with customers. I tried to be patient and look the other way but the service people here clearly have issues This dealership has issues communicating with customers. I tried to be patient and look the other way but the service people here clearly have issues with people like myself. African American Male. Constantly not following through with what they told me is a problem. I was told to come out yet again this morning but first requested a call to make sure I didn’t drive out again to no loaner car that fits me. I guess in 6 days they didn’t have a velar or similar size loaner come back in. Odds of that are slim and none. They just decided to push my needs down the list. My transmission is having issues. One would think this would be important but not to West Columbia. This dealership is horrible. This type of treatment is why I decided to not buy two cars from them and went elsewhere. More