Not only did Naperville Jaguar completely redeem themselves, but I dealt with some of the nicest people my second time around..
I finally received a call regarding my experience from the General Manager at Naperville Jaguar, Dan Loose.
Dan went above and beyond to apologize for what transpired the night before and was willing to do whatever it took to make things right with me.
After some discussion, we made a deal and I went back to Naperville Jaguar to purchase the vehicle that I looked at the night prior.
Bill greeted me and was also very apologetic and nice. I do not believe that Bill had much say so in what happened with Jeremy, who I now believe single handedly spearheaded the horrible experience I had the prior night.
I met with both Tommy Pillimis and Joe Quaranta, who could not have been nicer, more apologetic, professional and accommodating.
The team I met with last night was absolutely one of the most pleasurable business experiences I have had. That team should be there everyday!
I would suggest that Jeremy take some pointers from the rest of the group, as he is very lucky to have them saving his horrendous actions. Jeremy should not be allowed to deal directly with customers! His tactics and dishonest practices will only bring the dealership down.