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513 Reviews of Jaguar Sarasota - Service Center
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May 15, 2020
I am an a Business Attorney, in Sarasots 30 years. I own 8 vehicles, and purchase a new one every 18 months. I simply came in to have my Range Rover service walked out with a new Land Rover. I’ve never h 8 vehicles, and purchase a new one every 18 months. I simply came in to have my Range Rover service walked out with a new Land Rover. I’ve never had a smooth, no pressure, and easy transaction as I did with Mr. Sanchez I will surely buy another Land Rover within the next 18 to 24 months, and expect only to use Mr. Sanchez as my salesman. Further, all my clients will get referred to him when they are looking for a new vehicle. I can’t emphasize enough what a great job this young man did and highly recommend him to anybody who may read this. I also want to highly commend the finance manager, Dave, who is now my new best friend after this experience. If you don’t have a sense of humor, we probably should not work with Dave. 😉 George H. Mazzarantani, Esquire. More
by george1960
Employees Worked With
Ronnie, Dave Jones, Raf Sanchez
June 11, 2019
Service center manager needs an attitude check. I brought my vehicle in for a regular service and as I walked in to speak with someone, the service department was clearly very busy. I waited and wai I brought my vehicle in for a regular service and as I walked in to speak with someone, the service department was clearly very busy. I waited and waited and was greeted by Shayne/Shane- although "greeted" would be too nice of a term to use. Instead I was approached with "What do you need?". I explained what I needed and was cut off mid-sentence by her stating "K. someone will be with you shortly wait here." I understand a dealership can be very busy at times, but as I watched her run her department, It was obvious to me that clearly Shane is not only a horrible people person, but is either new or does not know how to run a service department. A manager Dripping with a "holier than thou" attitude is definitely something I could've lived without. Time for another dealership. More
by jagfordays
Employees Worked With
Shayne Gilley
March 15, 2019
Service department When car brakes we have been told 3 times that there is no loaner cars and we should rent one. Will have to wait weeks for a loaner car. Most of th When car brakes we have been told 3 times that there is no loaner cars and we should rent one. Will have to wait weeks for a loaner car. Most of the time takes two or three phone calls to talk to a person Really love the range rover sport we have even though we have had problems it is an amazing vehicle and thought about getting a new one but now we are looking at other vehicles for this reason More
by Jeff123
Employees Worked With
Brian
March 11, 2019
Shayne Gilley A knowledgeable, responsive and caring service manager. She takes the concerns and problems of her customers to heart, and does the very best to fully A knowledgeable, responsive and caring service manager. She takes the concerns and problems of her customers to heart, and does the very best to fully satisfy her customer's needs. She fully understands her job and does it extremely well. JP Elden More
by Jerry
Employees Worked With
Shayne Gilley, Toby Gray
June 24, 2018
Stickey buttons Unfortunately some of the Jaguar xjls have a problem with control buttons that with time and use become stickey to the touch. They collect dust an gri Unfortunately some of the Jaguar xjls have a problem with control buttons that with time and use become stickey to the touch. They collect dust an grime. Although my auto is not under the bumper to bumper warranty, Wilde agreed to clean up the buttons as a courtesy at no cost to me. I have experienced nothing but great service with a friendly and courteous attitude from Wilde staff, the best ever from any dealership. More
by Jaguar xjl-Stickey Buttons
Employees Worked With
James Guttridge, Shayne Gilley, Toby Gray
March 10, 2018
//very helpful and knowledgeable A service advisor told me the shake when I turned off the engine was normal. I met with Mr.Golden and he checked my XJL and agreed the shake rattle A service advisor told me the shake when I turned off the engine was normal. I met with Mr.Golden and he checked my XJL and agreed the shake rattle and roll when engine shut down was excessive and probably broken or worn out engine mounts. In for service 3/9/18. Stand by for more ! HLN, Sarasota FL More
by Air Forse One
Employees Worked With
Stephen Golden
February 27, 2018
No loaners available. At 10:30 am? Really?? Appointment for quick wheel alignment. Was told also needs scheduled maintenance. I agreed. Dealer knew I'd be waiting here. Once I realized I'd be he Appointment for quick wheel alignment. Was told also needs scheduled maintenance. I agreed. Dealer knew I'd be waiting here. Once I realized I'd be here several hours more than anticipated, I asked for a loaner for the day. At 10:30 am., I was told they RAN OUT OF LOANERS. Really? So soon?? This is NOT the level of customer service I'm used to from my past experiences in Palm Beach, Broward Nd Dade County equivalent dealerships. Pitiful. More
by Dean Xinidakis
Employees Worked With
Irrelevant.
August 15, 2017
Refuse to fix my under warranty XJL I bought my 2015 Jaguar XJL a few months ago. Noticed that the paint was fading and the chrome around the door frames was pitting. Took it back and th I bought my 2015 Jaguar XJL a few months ago. Noticed that the paint was fading and the chrome around the door frames was pitting. Took it back and the manager refused to do anything about it even though the car is under warranty and they said that they had never had this issue before. They even refused to tell me the reason for not doing something about it. Frankly, I'm stunned by the lack of concern over a customer who pays $800 a month for their product. You have lost a very loyal customer. I am very sad and upset!! P.S. Shayne is lovely and had no bearing on this decision. More
by Willptt78
Employees Worked With
Shayne Gilley
May 31, 2017
Service Department too small What a great Sales Department. Switched from another high end Manufacturer to my first Jaguar. I found their Service Department non-responsive and t What a great Sales Department. Switched from another high end Manufacturer to my first Jaguar. I found their Service Department non-responsive and too small. Loaner program is not sufficient so it takes a while to book a service with a loaner. Not acceptable. I was spoiled by my other Manufacturer. More
by Doc
Employees Worked With
Not sure who handled the phone
April 10, 2017
Outstanding experience with the service department I recently purchased a certified XK from Wilde. I made a service appointment to apply interior & exterior protection. In addition, I found a few minor I recently purchased a certified XK from Wilde. I made a service appointment to apply interior & exterior protection. In addition, I found a few minor items that needed to be resolved. When I arrived for the appointment, everything was ready as scheduled. Toby listed the items that needed attention and provided a loaner vehicle. Taga (my salesman) also took the time to review my needs to confirm they would be addressed. Toby kept me advised several times during the day and asked me if I could return the following day to allow the sealer time to set. When I returned the next day, Toby mentioned that a few other items were identified and fixed. Taga also discussed the work with me to ensure I was satisfied. Overall, the experience was outstanding. My time at the dealership was minimal for both visits. Toby was extremely attentive, courteous, took the initiative to identify & repair items (which were unknown to me) to avoid future problems, and kept me advised of the status of the work. I have had three Jaguars in for service at Wilde. I’m very satisfied with the service I’ve received during the past ten years. More
by Keith34202
Employees Worked With
Tega Olsen, Toby Gray
