Jaguar Stevens Creek

This dealership offers "free" loaner cars for your expensive automotive maintenance. They misrepresent the loaner vehicles as their own, and simply say "sign here, here, and here" Then you find out that you have signed up for insurance for $40 per day from Hertz rent a car. They looked us in the eye and lied - then we complained and they said "not our problem - talk to Hertz".

I wish I could give them no stars...they fixed a part that might or might not needed to be fixed. It's called part swapping, never fixing the problem. I had a red low oil pressure light on my dash of my 2003 Jaguar S-type. When i called my Jaguar dealer I got told just add oil...the manual said to take it to my service department. Finally I got in 3 weeks later.....the light was back. Friday they changed out the light switch, charged me $333 for diagnostics, labor, and the part. They light came back immediately. Monday I heard back from them I found out they did not have the tool to check the oil pressure and they didn't know what it should be for my car on Friday when it was in. They found the proper tool one by Monday but still didn't know what the oil pressure should be. So why did they charge me for diagnostics when they didn't do any. And the random repair... They said to come back and they would run diagnostics. When I got there I was yelled at by the service manager and left message for general,manager. I had to call to speak to the general manager since he didn't call me back. He said they now refuse to see my car. I still have the same problem with my car and now have to find somewhere to fix it.

I've purchased four Jaguars from San Jose British Motors over the past few years and have always been treated courteously, to say the least. They always offer a loaner car, though I don't need one. Warranty work has been taken care of promptly and with no charge to me. Anthony is the epitome of first class sales and service and I can always trust him to be truthful and knowledgeable. It would never occur to me to purchase a car from any other dealership, though there are others within 50 miles.

After my detailed account of what I had discovered (water intrusion in the ECM) the service department still tried to convince me to replace the transmission valve body to correct a check engine light. I insisted they focus on the electrical and after several hundred dollars of additional "diagnostics" sure enough, they found a burned up Transmission Control Unit. They quoted me $1200 for a new TCU, after I had already invested $560 in diagnostics. I told them that was rediculous and to have the car ready for pickup. Then, when I couldn't pick up the car that week due to work, they left me a voice mail and instead of asking when I would be coming by; threatened to charge me $30/day in storage. At this point, I am having serious thoughts about remaining a Jaguar owner. But whatever I do, I will not be going back to this dealership - EVER!