Jaguar Sudbury Certified Pre-Owned & Service

Very unethical after sales service This dealer is not a Better Business Bureau accredited When you buy a car from them, they will try to sell you 3rd party extending warranty (called I This dealer is not a Better Business Bureau accredited When you buy a car from them, they will try to sell you 3rd party extending warranty (called IAS) for a double price and if you decide to sell the car and want to cancel the warranty you will have to go through a lot of pain, months of follow-up and a lot of patience for cancellation. Two months after my first request to cancel an extended warranty for key replacement they told me that they were waiting for the check from IAS (vendor). I spoke to the vendor and they told that they had never received any request from Herb Chambers to cancel my contract. After multiple follow-ups for weeks they cancelled the wrong extended warranty (They agreed it was a mistake at their part). I had multiple email evidence from Sam Lee (Account Manager and Hank Wilk (Business controller) where it was clearly communicated and acknowledged to cancel only the Key replacement contract with IAS. They told me that they can re-activate the contract only if I pay $250.00 dollars to them. If you buy a car like Jaguar you will not cry for $ 250, but the after service they provide is very below standards and unethical. More

Never bothered to call back Tried to change an appointment by phone last week, left me on hold for about 5 minutes and then came on to say someone would call me back the next day Tried to change an appointment by phone last week, left me on hold for about 5 minutes and then came on to say someone would call me back the next day. No one has ever called me back. Cancelled the appointment this morning. Spent $3,400 in 2013 to solve a noise problem in right front wheel well, have only driven 10K and the problem is back. If they cannot return a call, I don't trust them to fix the problem either. More

Generally acceptable; I felt the experience could have been better. There were a few things that went wrong, but the end result was the car was fixed. been better. There were a few things that went wrong, but the end result was the car was fixed. More

2007-Jaguar Vanden Plas-Required rear brakes and RT passenger door handle. Excellent competitive pricing, prompt, professional and educated service was provided by Patrick-Service Advisor. passenger door handle. Excellent competitive pricing, prompt, professional and educated service was provided by Patrick-Service Advisor. More

I am a former customer of Lee Jaguar and was sent to Chambers Jaguar of Sudbury for some routine maintenance issues. We have owned many Herb Chambers cars over the years (Toyota & BMW) and the service Chambers Jaguar of Sudbury for some routine maintenance issues. We have owned many Herb Chambers cars over the years (Toyota & BMW) and the service is ALWAYS perfect..... this time was no exception! Pat was very helpful and friendly. I found him to be an honest and caring service associate. My car was cleaned and looking wonderful when it was returned to me. The price for my repairs seemed fair. In short, Jaguar of Sudbury has the same superior service I have come to expect from the other Herb Chamber dealerships. More

Terrific experience - bought the car ('09 Jag XF) pre-owned here before the dealer attained Jaguar status, had excellent care post-sale. Steve Jutkiewicz bent over backwards to ensure I was happy (an pre-owned here before the dealer attained Jaguar status, had excellent care post-sale. Steve Jutkiewicz bent over backwards to ensure I was happy (and man, I've never loved a car so much or had a better auto purchase experience!). The car has been super-reliable, and a true joy to drive (I giggle every time, and it's been one year and almost 30,000 miles) Was in for replacement of 2 tire pressure sensors that had corroded and broke off during winter tire switchover at another vendor. Pat got me in and out in record time (despite the fact that I was late in arriving due to a business conflict). He was good at setting my expectations, and then exceeding them! Couldn't be happier, and look forward to the future when I will come back for another Jaguar. More

I was sent to Sudbury from the former Lee Jaguar the very day the dealership was transfered. Joe Catalano very graciously took care of me even though it was too soon to know their inventory of Jaguars. I lik day the dealership was transfered. Joe Catalano very graciously took care of me even though it was too soon to know their inventory of Jaguars. I liked him and his sales approach because he was not the typical pushy car salesman. I contacted him about a week later when I knew exactly the car I wanted. Joe was able to find the car. Since I was away at the time, my son who lives nearby in Weston spoke with Joe. They settled on a price. On my return I spoke with Joe, gave him a deposit, and all went smoothly. I picked up the car about a week later. On the pick up day I met the manager, Michael White, who was also very personable and explained some of the accessories available for my XF. This positive experience resulted in the high ratings I gave this dealership. More

Anthony sold us our dream car - a 2012 Jaguar XF. He was very pleasant to work with and made our buying experience a really good one. He listened to our requests, answered all our questions, and delievered very pleasant to work with and made our buying experience a really good one. He listened to our requests, answered all our questions, and delievered on all his promises. We shopped at another Jaguar dealer closer to our home, but because of the not so great "vibe" we got from them, decided to drive out to Sudbury and try Herb Chambers. My husband and I are both glad we did, after all, when investing in a higher end automobile the experience should be a good one. We would definitely purchase from Anthony and Herb Chambers/Sudbury Jaguar again! More