Jaguar White Plains

EXCELLENT SERVICE THANKS TO EDGAR As a previous owner of several luxury cars I would like to express my gratitude for a member of your service team, Edgar. Edgar has been fantastic ea As a previous owner of several luxury cars I would like to express my gratitude for a member of your service team, Edgar. Edgar has been fantastic each time I bring my Jaguar in for service. Outstanding customer service from start to finish More

Puts Benz and BMW Service to Shame Just wanted to express my gratitude and recognize the professionalism of the Service Manager (Edgar B.) at White Plains Jaguar. He is polished, profes Just wanted to express my gratitude and recognize the professionalism of the Service Manager (Edgar B.) at White Plains Jaguar. He is polished, professional and knowledgeable about the vehicle I drive, F Type R. It was a very positive experience - head and shoulders above the service I have received at Benz and BMW. Sincerely, Stephen O. More

Service department sucks After Darien Jaguar closed shop, I had to go to White Plains Jaguar to get my XFR serviced. First the facilities are subpar and I have not seen a deal After Darien Jaguar closed shop, I had to go to White Plains Jaguar to get my XFR serviced. First the facilities are subpar and I have not seen a dealership for a luxury brand being that lousy. Second: service; non existant; Each issue I had with my car stayed an issue and they never were able to fix it. I called Jaguar USA; their answer was change dealership; they did not try to get in touch with the dealer service department. Jaguar build attractive cars but has a very poor dealer network and is not making any effort to improve it. If I was Mr Tata (owner of Jaguar) I would spend a little bit more attention in customer service. A happy customer is one that comes back. It won't be me, even though I love Jags, I will go to another brand with better service record. More