Jake Kaplan's Land Rover Warwick - Service Center
Warwick, RI
351 Reviews of Jake Kaplan's Land Rover Warwick - Service Center
Service was excellent as usual, Mario is top notch to deal with and very pleased with how service items are listed and described. I do wish you had more loaner cars available-been a customer for some 13 deal with and very pleased with how service items are listed and described. I do wish you had more loaner cars available-been a customer for some 13 years and take my LR4 and Range Rover there for service. On the two occasions this past year, I've have had to provide my own transportation to and from the dealer, which is 1/2hr+ drive from me. First occasion I was told I was not eligible for a loaner because I did not buy my vehicle there (I have been provided loaners in the past) and last time there were none available for 3-4 weeks. More
Always an outstanding customer experience. Prompt turnaround, excellent service and I love the fact that they perform a thorough courtesy wash on my vehicle. turnaround, excellent service and I love the fact that they perform a thorough courtesy wash on my vehicle. More
I recently had service done and a member of the service dept named Mario Jack was unprofessional and rude. He didn't return my phone calls and text and talked over me when I finally reached him. Mario need dept named Mario Jack was unprofessional and rude. He didn't return my phone calls and text and talked over me when I finally reached him. Mario needs to learn customer service, and fast. Luckily Lori straightened the situation out for me. She was the opposite of Mario. Thank you Lori More
Mike took great care of me. I had an ongoing issue with my battery. Mike corrected it, and did it very quickly. Best service I have had from Land Rover. I will be back because of Mike. my battery. Mike corrected it, and did it very quickly. Best service I have had from Land Rover. I will be back because of Mike. More
Smooth transition from my vehicle to the loaner vehicle and back the next day. Service department went above and beyond by cleaning my vehicle inside and out before returning it to me. and back the next day. Service department went above and beyond by cleaning my vehicle inside and out before returning it to me. More
VIP treatment. First Class FacilityStaff was very VIP treatment. First Class Facility Staff was very helpful. Very relaxing, friendly environment. I will definitely return to Jake Kaplans for my nex VIP treatment. First Class Facility Staff was very helpful. Very relaxing, friendly environment. I will definitely return to Jake Kaplans for my next vehicle purchase. More
Great service all the way around. I was very happy and pleased with my experience. I look forward to my next service appointment. Keep up the great work pleased with my experience. I look forward to my next service appointment. Keep up the great work More
Very good I have always had a good experience when I go ti Jake Kaplan dealership.this time it was just basic ,oil change lube filters .They also checked my brakes to see were I stand . They were ok at thi ti Jake Kaplan dealership.this time it was just basic ,oil change lube filters .They also checked my brakes to see were I stand . They were ok at this time. More
first experience with warwick dealership, service. dealership/service was responsive and thorough. addressed exactly what was concern and got it addressed quickly. i'd definitely recommend to others dealership/service was responsive and thorough. addressed exactly what was concern and got it addressed quickly. i'd definitely recommend to others! More