Jake Kaplan's Land Rover Warwick - Service Center

Recall Appointment was made in a reasonable time and they were going to provide me with a loaner and they made it possible so i can drop the car off the day Appointment was made in a reasonable time and they were going to provide me with a loaner and they made it possible so i can drop the car off the day before. More

Completely satisfied I was visiting a friend 3 1/2 hours from my home and I had to get an emergency repair Plus my 65k service. Barbara Stenner, a service advisor, took g I was visiting a friend 3 1/2 hours from my home and I had to get an emergency repair Plus my 65k service. Barbara Stenner, a service advisor, took great care of me. Because of her friendly customer service and professionalism during my experience I returned a second time for my 75k service only to receive the same experience. Thank you! More

The Picture of Excellence Service above and beyond expectations. My Jaguar needed service I didn’t realize. The problem was found and diagnosed by the specialists. I was made Service above and beyond expectations. My Jaguar needed service I didn’t realize. The problem was found and diagnosed by the specialists. I was made aware of everything being done to my vehicle every step of the way. More

Hassle free Mike is a great service advisor! Took care of everything I asked for and addressed a few recalls I wasn't aware of. Appreciate there is no bs that get Mike is a great service advisor! Took care of everything I asked for and addressed a few recalls I wasn't aware of. Appreciate there is no bs that gets in the way of his ability to service his customer. FWIW, while out of Mike's control - for the suggestion box: it seems like the dealership might invest in more automation/digitization so the service team is not bogged down with so many paper forms. More

Very pleased I recently scheduled a service appt with Tina and worked with Barbara as service advisor. It was a very nice experience and both were a pleasure on th I recently scheduled a service appt with Tina and worked with Barbara as service advisor. It was a very nice experience and both were a pleasure on the phone and in person. Thank you!!! More

Routine services Jake Kaplan addressed all my issues with my radio system. All updates completed. completed oil change. Should have rotated my tires at 16,000. Als Jake Kaplan addressed all my issues with my radio system. All updates completed. completed oil change. Should have rotated my tires at 16,000. Also would have been nice if a technician went over my system updates with me before I left. More

service visit The service department made room for me despite a full schedule. During the service they found a faulty battery and replaced it. They notified me tha The service department made room for me despite a full schedule. During the service they found a faulty battery and replaced it. They notified me that it was on warranty and there was charge. The entire visit was trouble free and professional. I recommend Jake Kaplin and would buy from them in the future. More

Excellent service. Mike is a very accommodating Service advisor. He was able to squeeze me in instead of making me travel back to the dealership from the Worcester are Mike is a very accommodating Service advisor. He was able to squeeze me in instead of making me travel back to the dealership from the Worcester area. More

State Inspection Wonderful service as usual. Always greeted by friendly staff. I had a question on my registration and another colleague jumped right in to assist me. Wonderful service as usual. Always greeted by friendly staff. I had a question on my registration and another colleague jumped right in to assist me. Great staff! Keep up the great work. More

First Experience This was my first service check since leasing my RR Evoque last May My appointment was scheduled with Barbara and she took me through the process, wh This was my first service check since leasing my RR Evoque last May My appointment was scheduled with Barbara and she took me through the process, what would be done, how much it would cost and also gave me a copy of the checklist of items that were being evaluated. Barbara also provided me with a "loaner" vehicle which was ready immediately when I dropped off my vehicle. The entire process was well organized, service was completed in a timely manner and the staff especially Barbara were not only friendly, welcoming but also professional in their manner, Thank you again, It was a pleasure and a great first maintenance experience compared to those I have had in the past. It also helps to have a great start to a day and hot have to worry about at least one appointment and to be reassured that all will be taken care of by such a thorough and professional dealership. Roberta F . More