Jake Sweeney Cadillac

The Rick J. experience I have bought many cars in my life. The Bill Delord experience has been the best I've ever experienced. When you walk into the showroom you can feel t I have bought many cars in my life. The Bill Delord experience has been the best I've ever experienced. When you walk into the showroom you can feel the customer service attitude & culture and this only improved throughout the visit. There are a lot of businesses / companies that talk customer service but don't practice what they preach. We were treated as old friends / family from the time we stepped out of our car. I cannot say enough about our salesman Ron Morris, we drove several different cars, he answered all our questions and spent a lot of time educating us on all the options offered. At no time did Ron ever get impatient or aggravated with all our questions and we wore him down pretty good !. At our age understanding all the new electronics can be confusing. Ron went above and beyond to say he would even come to our house if we had problems programming the garage door opener ! No one does that anymore ! They have now earned a customer for life. I would refer them to all I know. More

Lease buy out We made an appointment at Bill Delord to review our end of lease options. We ended up purchasing our vehicle outright which was in our best interest a We made an appointment at Bill Delord to review our end of lease options. We ended up purchasing our vehicle outright which was in our best interest at this time since we are so happy with our 2014 SRX. Our dealer representative for our visit was Ron Morris who we felt so comfortable with and made us feel at home without high pressure sales tactics. We never felt intimidated once during our visit. We left with a freshly washed and super clean car which is always important to us when we leave the dealer for service or otherwise. More

great cars, freindly atmophere, clean facility, bill beard I was referred to ron morris as the person to talk to about looking at the car we purchased, great salesmen, very patient for what we wanted and helpe I was referred to ron morris as the person to talk to about looking at the car we purchased, great salesmen, very patient for what we wanted and helped us understand the features about the 2014 Cadillac srx we purchased. very professional and well knowledgeable about what he sells. I would recommend this dealership to any one asking about where to look & purchase there next vehicle. More

Leasing a New Cadillac This is our third car we have bought or leased from Bill DeLord. We keep coming back because they sales personnel, and leasing/financial assistance i This is our third car we have bought or leased from Bill DeLord. We keep coming back because they sales personnel, and leasing/financial assistance is excellent. We also love their service center. The center itself is clean, warm and inviting. Service of the car has always been outstanding. More

Cadillac Purchase, Nov 2016 We worked with Tim Long in early November 2016 on the purchase of our Cadillac Escalade. Tim and the other staff at Bill Delord in Lebanon are terrif We worked with Tim Long in early November 2016 on the purchase of our Cadillac Escalade. Tim and the other staff at Bill Delord in Lebanon are terrific, passionate about earning your business without the pressure. More

Fantastic. Incredibly Friendly'. When you walk in the door. Everyone, not just the salesman who gets the next customer, stands up and greets you like you are a family member. It feels When you walk in the door. Everyone, not just the salesman who gets the next customer, stands up and greets you like you are a family member. It feels like I went to a family reunion where I knew everybody.Even after the sale was over, Ron Morris, called me back at least 3 days in a row to ask how everything was going and did I think I got a fair deal. I said absolutely!!! You know how new car things work. They do not play a game of "tricky" numbers. You know exactly what you are paying for. Mr. Delord even came out to talk with us after the deal was done. He will be a friend for life. My wife says it is because he is a of integrity. You have ample opportunity to give the business owner feedback in person. It simply was one of the most pleasant and memorable buying experiences I have ever had. Thanks Mr. Delord, Ron Morris, and the entire Delord family. May God continue to Bless your business. More

Buying was fun! Was very happy with our salesman Frank Lambert. He was knowledgeable and experienced. The dealership was close to our home, and offers free car washes Was very happy with our salesman Frank Lambert. He was knowledgeable and experienced. The dealership was close to our home, and offers free car washes, with purchase. Love our Cadillac! More

Family Friendly! I came in for service on my 2014 SRX a few weeks ago. The follow up by phone and email was a great family friendIy way I shopped on line for A new SRX I came in for service on my 2014 SRX a few weeks ago. The follow up by phone and email was a great family friendIy way I shopped on line for A new SRX. Picked it up tonight already to go and the numbers we great! More