James River Chrysler Dodge Jeep Ram

Manager Zac very unprofessional. Rude and not knowledgeable at all (or just not truthful) regarding Jeep vehicles. I purchased a vehicle there in 2022 and only came back because I lo Rude and not knowledgeable at all (or just not truthful) regarding Jeep vehicles. I purchased a vehicle there in 2022 and only came back because I love my jeep and also loved the staff that helped me then. This time it was a completely different experience with Zac. He did my trade in appraisal. He “low balled” me and when I said something he told me he must have appraised the wrong vehicle and blamed someone else.. He then sent me the prelim paperwork on it with the wrong vehicle. After he figured out it was wrong vehicle (when I told him) he changed my trade in value. He was very rude and definitely not good at communicating. Not a people person. He is a prime example of why car salesmen get bad raps. Not sure I would ever come back after my experience with him, and him alone. I do understand that not everyone can get everything that they want when buying a used car. It’s not the message that he needs to work on, it’s the delivery of the message. VERY CONDESCENDING: I felt badly for my salesman, Hunter. He worked very hard to show me everything and explain all her could. Very accommodating. But he almost lost a sale due to the terrible experience I had with Zac. If I were a salesman and had to bring Zac out, I would be very careful. A good manager (especially in your business) can make or break a salesman’s year. If you are in sales you must do better, Zac. More

Highly recommend that you take your car buying business to the Awesome folks at James River Chrysler. Our salesman Brandon M. went above and beyond during our shopping experience. He went so far as to brin to the Awesome folks at James River Chrysler. Our salesman Brandon M. went above and beyond during our shopping experience. He went so far as to bring the vehicle to our home, so my wife could test drive after she got off work. Very kind and patient with us through entire process. Never felt any rush or pressure from the staff. Daniel in Finance was a pleasure to meet and work with. I told everyone that it was, BY FAR, the best automobile buying experience I have ever had!! They will Definitely be my first stop when it's time to make my next automobile purchase. More

We had a great experience purchasing my van! I really appreciate your help and the friendly service we received! Thank you so very much! Jad was a great person to work with! I really appreciate your help and the friendly service we received! Thank you so very much! Jad was a great person to work with! More

The team was very helpful in our purchase of a new vehicle. Hunter sent us video walk throughs of vehicles before we made the hour and a half drive to the dealership. That was very helpful in our de vehicle. Hunter sent us video walk throughs of vehicles before we made the hour and a half drive to the dealership. That was very helpful in our decision to purchase a vehicle from this dealership. More

Brandon was a wonderful sales rep. Made the whole process enjoyable. It was quick, thorough and got exactly what we wanted. Even financing was delightful. Made the whole process enjoyable. It was quick, thorough and got exactly what we wanted. Even financing was delightful. More

Just posting this as a warning. I would highly advise against their service department. They replaced my transmission in 03/2025 and left loose bolts and oil cooler lines just dangl I would highly advise against their service department. They replaced my transmission in 03/2025 and left loose bolts and oil cooler lines just dangling. They had zero accountability…. I took it back after my mechanic did an oil change and discovered the issues. They still didn’t get the everything tightened down after the second time. They lied to Stellantis by saying that there was oil leaking from the lines to get it covered under warranty. They still didn’t tighten down all of the bolts and left some loose at the driveshaft/differential that were making a god awful sound and created a HUGE danger. Thankfully when I took it to Corwin Ram in Springfield (highly recommend them) and they fixed it correctly. Corwin waived the fee because my Ram warranty wouldn’t cover it and James River Ram again took ZERO accountability. Corwin didn’t want me stuck with a $300 bill for James River Ram’s shotty work, which I am thankful for. I left a review on their Facebook page and now they blocked me. If you can’t stand behind the work please don’t do it, especially if you can’t take the criticism. Ended up having to trade the truck in because I couldn’t trust the work….. I lost a large amount of money and I am planning on exploring any legal avenues and to see if I have any recourse for this bad repair that cost me lots of money. (I have call recordings, emails and pictures to back all of my allegations up.) More

We recently purchased a 2025 Jeep Grand Cherokee from James River, and Hunter was our salesperson. The entire experience was fantastic. Hunter was very helpful, knowledgeable, and made the process smooth James River, and Hunter was our salesperson. The entire experience was fantastic. Hunter was very helpful, knowledgeable, and made the process smooth and straightforward. He took the time to ensure we understood all the electronic and safety features of the SUV, which made us feel confident and comfortable with our new vehicle. Hunter also made sure our phones were properly connected to the car before we left, which was a great personal touch. The pricing was fair and transparent, with no pressure or hassle. The team at James River made buying our Jeep an easy and enjoyable experience. We highly recommend Hunter and the James River dealership to anyone looking for a great vehicle and excellent customer service. Thank you to Hunter and the whole team for doing such a great job! More

Hunter and Daniel were extremely professional in selling me a 2023 Dodge Charger. They answered every question I had and went above the call to make the experience easy and enjoyable. Easily the best dealer me a 2023 Dodge Charger. They answered every question I had and went above the call to make the experience easy and enjoyable. Easily the best dealership experience I have ever had. More

I recently bought a Mustang Mach-e from James River Jeep, and the overall purchase experience was flawless. They had the car ready for a test drive without much notice, and the support from Mike Manning in s and the overall purchase experience was flawless. They had the car ready for a test drive without much notice, and the support from Mike Manning in sales was incredible. From helping navigate the paperwork to helping with shipping the vehicle out of state, Mike and his team were great to work with. The price was excellent, and the support was bar-raising. Probably the best car purchase experience I’ve ever had. More

One of the best purchases I’ve ever experienced. Rich Womack, car advisor, made things happen with no stress. I wish all automobile purchases were like this one. The team at James River Jeep were Rich Womack, car advisor, made things happen with no stress. I wish all automobile purchases were like this one. The team at James River Jeep were great to work with. Thanks for the great used truck buying experience. More