James River Ford

My name is Blake Mooney. My wife and I purchased a 2021 Chevrolet Suburban from James River Ford on April 28, 2025. The day after we drove the vehicle off the lot, it rained, My wife and I purchased a 2021 Chevrolet Suburban from James River Ford on April 28, 2025. The day after we drove the vehicle off the lot, it rained, and we immediately noticed a leak from the sunroof, with water dripping directly onto our daughter’s car seat. I have video documentation of this incident. I contacted Jeremy, our salesman, right away. He acknowledged the issue and told me to bring the vehicle back when we returned for hail damage repairs, assuring me that the sunroof would be repaired at that time. We brought the car to James River Ford on May 12, 2025 for both the hail damage repair and the sunroof issue. Later that same day, we were told the repairs had been completed and that everything was resolved. However, on May 29, 2025 during another rainstorm, the sunroof leaked again. This time, water dripped through the second-row dome light. I recorded this and shared the video with Jeremy. After some communication with Mr. Ohare and Mr. Skinner, Sales Managers at James River Ford, I was instructed to take the vehicle to a GM dealer and was assured the issue would be corrected at James River Ford’s expense. We brought the vehicle to Pinegar Chevrolet in Republic, Missouri, on June 3, 2025. I provided the video evidence of the leak, along with GM Service Bulletin 23-NA-087, which directly addresses sunroof drain issues in this vehicle model. After holding the vehicle for several days, Pinegar Chevrolet claimed they could not replicate the issue and, therefore, James River Ford would not authorize any repairs under the bulletin. On June 18, 2025 we were told to pick up the vehicle, with no work having been performed. When we retrieved the car, we immediately noticed significant water stains on the headliner near the sunroof. I sent photographic evidence of this damage to both Pinegar Chevrolet and Jeremy at James River Ford. I also re-shared the GM Service Bulletin, to which Jeremy responded: “That service bulletin seems pretty clear… Taking it back to Chevy or GM and getting that drain hose replaced seems like a pretty clear solution.” Despite this, I was informed that James River Ford would not be offering any further assistance, and I was effectively left to handle the issue on my own. Let me be clear: I am not seeking financial gain, but out of the 6 weeks we have owned this vehicle I have spent numerous hours trying to resolve this problem, and have been out of a vehicle for nearly 3 weeks. I simply want the vehicle I purchased for nearly $40,000 to perform as expected—without leaking water through the roof during rain. We purchased this vehicle from a dealership expecting integrity, transparency, and customer support. While I acknowledge the vehicle was sold AS-IS, at no point were we informed of any water intrusion or sunroof issues, which would have absolutely been a dealbreaker for us. I would never feel comfortable selling this vehicle to another individual without disclosing such a major defect, and I expect a reputable dealership to uphold the same standard. As it stands, I am deeply dissatisfied with how this is being handled, and unless this issue is properly addressed, I will not return to James River Ford for future purchases or service. I am also prepared to escalate this matter through every available channel to seek a just resolution. I ask that James River Ford take accountability and arrange for proper inspection and repair of this defect at your expense, as was previously indicated. I look forward to your prompt response and can provide you with further documentation of emails, phone calls, and text messages. Sincerely, Blake Mooney More

We have been to this dealership a few times just browsing before this purchase. They have always been very friendly and helpful not pushy. We found a truck we wanted on their website and called to see if sti before this purchase. They have always been very friendly and helpful not pushy. We found a truck we wanted on their website and called to see if still available. Worked with Brett Williams. He was personable and knowledgeable. The whole process was quick. We got a great deal on our trade in. We highly recommend James River Ford. More

James River Ford is the best, the accommodating staff James find ways for me to achieve my requirement for i can purchase my dream car. Thank you James River Ford. Happy and satisfied customer here. James find ways for me to achieve my requirement for i can purchase my dream car. Thank you James River Ford. Happy and satisfied customer here. More

Brett at James River Ford did a GREAT job getting me into the exact car amd a great deal Best FORD DEALER in the Ozarks! the exact car amd a great deal Best FORD DEALER in the Ozarks! More

I’ve Bought my last 3 vehicles from Brett Williams down at James River best Ford deal in the Ozark’s of you’re in need of a vehicle go check in with the boys down at James River ford they’ll take great car at James River best Ford deal in the Ozark’s of you’re in need of a vehicle go check in with the boys down at James River ford they’ll take great care of ya!! More

They were very professional and very friendly and great at helping me find a car. at helping me find a car. More

Very good dealership everyone is very helpful. I didn't feel pressured which is a nice change. Thank you. I didn't feel pressured which is a nice change. Thank you. More

Cleaned and accessible right off the highway. Entrance to the sales area could be more clearly identified. Entrance to the sales area could be more clearly identified. More

My husband and I were on vacation and had issues with our Ford F150, we stopped at another Ford dealer and they were booked up, we were referred to James River Ford. It was a Friday afternoon. They assured Ford F150, we stopped at another Ford dealer and they were booked up, we were referred to James River Ford. It was a Friday afternoon. They assured us they could fix, they ordered Part and had our truck fixed Monday morning. They even gave us a nice rental to use to get back to our campsite. Would highly recommend them for prompt repairs. More

Sales people were very knowledgeable and worked with us on everything. He also went the extra mile helping us program our phones to the vehicle. Great service and great price on everything. He also went the extra mile helping us program our phones to the vehicle. Great service and great price More