James River Ford

STAY AWAY from this dealership. Dropped off our 2013 focus for a malfunctioning fuel guage, it was a recall repair. They called us few days later saying Recall repair was finishe Dropped off our 2013 focus for a malfunctioning fuel guage, it was a recall repair. They called us few days later saying Recall repair was finished, but the transmission is damaged internally and the vehicle is no longer driveable. They wanted to charge us thousands of dollars to remove and rebuild the transmission. They stated the technicians performed a recall service on the transmission and the new part they installed damaged the transmission. They never contacted us prior to working on the transmission. We never asked nor wanted them to do anything with the transmission, we just wanted the fuel guage fixed. The transmission was perfectly fine before they worked on it. The car is basically junk now! More

Horrible service, ridiculous additional charges took me three trips to get a recall of rear camera fixed, horrible communication as well. I definitely won’t be back. Oil change, filter, and fuel filter ov three trips to get a recall of rear camera fixed, horrible communication as well. I definitely won’t be back. Oil change, filter, and fuel filter over $500.00 the recall cost me $100.00 which I disagree on. IT WAS A RECALL!!! But was charged under my warranty. What the xxxx More

Logan was an incredible person to help me decide on a vehicle. I had been to numerous dealers in person by text and by email. He was by far the most responsive I felt like he was honest I felt like he wa vehicle. I had been to numerous dealers in person by text and by email. He was by far the most responsive I felt like he was honest I felt like he wasn’t just interested in selling me something he had everything coordinated when I did decide to buy the process seemed seamless even though I know there was so much work behind the scenes, he was so kind and gentle and so informed about the vehicles he had available. Tom was also incredible when I was getting ready to leave with my new vehicle he spent time after the dealership had closed to show me different options on my dashboard, it was invaluable. This was a wonderful experience , kudos to you all More

We found the vehicle we were looking for. The buying experience was easy, friendly & actually enjoyable. Thank you Brett Williams for helping us buy our Lincoln Nautilus ! The buying experience was easy, friendly & actually enjoyable. Thank you Brett Williams for helping us buy our Lincoln Nautilus ! More

Awesome car buying experience! Purchased a 2023 New Ford Maverick was excellent. My sales person, Brett, was very helpful and there was absolutely no pressure or hassles. I've purc Purchased a 2023 New Ford Maverick was excellent. My sales person, Brett, was very helpful and there was absolutely no pressure or hassles. I've purchased allot cars in my life and have got say this was by far a very enjoyable experience. I would highly recommend James River Ford to everyone, by far they are the best! More

Worst service EVER! Called and explained 3 issues that I wanted checked. A rattling noise coming from the front when driving up an incline, Rear vibration when turning Called and explained 3 issues that I wanted checked. A rattling noise coming from the front when driving up an incline, Rear vibration when turning and pulling up my drive has lack of power. She had said for a diagnostic it would be $159. Had a 8:00am appointment for Tuesday. Took it to them on Monday at 10:30am where it set until the last time I saw it at 3:30 pm on Tuesday. Called and explained the front end noise (IWE). Never addressed the rear end vibration and never addressed the lack of power. Simply didn't listen to what my concerns were when I called and the Service Manager didn't seem to concerned either about anything but the IWE. Worst service I've had in my life and will NEVER go back More

James River Ford staff put the fun back into buying a car. Tony, Chris, Tyler B. and Tyler N. each provided me with blue ribbon service. It all began with Tony--it was 6:45 pm, 18-degrees, with snow and car. Tony, Chris, Tyler B. and Tyler N. each provided me with blue ribbon service. It all began with Tony--it was 6:45 pm, 18-degrees, with snow and ice from the day covering everything. On such a cold evening he gave me a warm and sincere greeting as he came out onto the lot as he approached my car. Tony made it easy--he asked if I knew what kind of a car I wanted and if I had a budget in mind as to what I could afford to spend. I had answers to both questions and Tony took it from there! He offered to show me two vehicles and was willing to scrape the snow and ice from the vehicles. I returned the following evening and Tony had the vehicles prepped and ready for test-driving. Tony clearly had MY best interests in mind and I felt he did his best to get me the best car for what I could spend. I came back two additional evenings to finalize the purchase. In addition to feeling welcomed by Tony, the overall feeling I had while being inside the dealership was calming and relaxed. All staff that I encountered were friendly and courteous. Chris, the finance manager, worked hard to help me get the best (lowest) financial option that was available. Like Tony, Chris was courteous and thoughtful and above all else, patient with me as I was doing my research and making my decisions. I had heard good things from a friend of mine regarding James River Ford. Their service far exceeded my expectations. Melanie B. More

I took in two clean cars, and got back two filthy cars to include grease on the seats, steering wheel, and seat belt. And not just once. Took in my F250 to replace two plastic trim pieces on the cab top. include grease on the seats, steering wheel, and seat belt. And not just once. Took in my F250 to replace two plastic trim pieces on the cab top. Hundreds of dollars and a month later, they finally did the job. The entire dealership is rundown, dirty, and sales personnel are not good; I’ve had to run down salesmen rather than them rushing to a potential customer. Their facility is even so bad you must slip in sideways to enter the men’s room! I hate using this dealership, but it’s 5 miles from my house, and the next closest three other Ford dealerships are just about as bad. Ford dealerships, in my experience across multiple states, are the pits! This one can’t even sell or service electric vehicles. I have a 2017 F250 and also had a 2015 Edge. More

Bought a used car from them. Within six weeks or so, and after putting 2,000 miles on it, the engine went bad. Come to find out they don’t do any prep work before rolling a car o Within six weeks or so, and after putting 2,000 miles on it, the engine went bad. Come to find out they don’t do any prep work before rolling a car out of the door. Their service department had the car for two weeks before they finally looked at it, only to tell me to tow it to the brand name dealership. The dealership looked at it and said that the car was almost 4,000 miles past an oil change, had metal shavings in the oil pan, and was 3.5 quarts of oil low. Oil light flickered on once or twice before we took it in the next day. i simply cannot imagine a dealership that can’t do a cursory inspection of fluid levels to see if a vehicle is ready to drive. After calling I was told that unless my extended warranty covers this (which it’s not going to) I was out of luck. Part of their broad “As Is, No Warranty” policy. Now I’m out $7,000 on a car I still owe $10,000 for and have owned for four months and 2,000 miles. More

I highly recommend the Sales Team at James River Ford. They were very upfront on pricing, fair and transparent. We felt like family. The Sales Manager, Logan was highly engaged from the time we arrived u They were very upfront on pricing, fair and transparent. We felt like family. The Sales Manager, Logan was highly engaged from the time we arrived until we took delivery alongside his salesperson. Our Test drive, Negotiation, and paperwork only took about an hour to complete. Definitely Will be back in the future. More