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James River Ford
Ozark, MO
35 Reviews
Born and raised right here in the Ozarks, we’re that rare breed of dealership that remembers your name, your kids’ names, and probably your dog’s name too. We’ve built our reputation one handshake and one honest conversation at a time. Whether you’re hunting for that perfect F-150 or your Bronco needs some expert attention, our crew is here to make it happen and get you back on the road. Serving Springfield, Ozark, Nixa and the surrounding communities, we’ve built a place where finding your next Ford feels like striking gold, not striking a nerve.
The James River Difference
We run things a bit differently around here. When a team genuinely enjoys what they do, it shows. You’ll notice it in the way our service techs take time to explain exactly what your vehicle needs (and doesn’t need). You’ll see it in how our salespeople remember your name and your preferences from visit to visit. You’ll feel it in the absence of that typical dealership tension. We know our Fords inside and out and genuinely want to help you find the right fit.
Why Folks Roll With Us
Ford Fanatics Through and Through – From the workhorse F-Series, the head-turning Mustang, or the latest in electric innovation, our selection runs deep but our passion runs deeper.
Straight-Talk Financing – Our finance team cuts through the jargon and focuses on what matters: getting you the best deal possible with terms that make sense for your life.
Service That Goes the Extra Mile – When you trust us with your vehicle, you’re getting Ford-certified technicians who treat every bolt and bearing with respect and precision.
Whether you’re hauling equipment to job sites, packing up for family road trips, or just enjoying that open-road freedom, we want to be your go-to crew for years to come. Drop by our dealership and let’s talk about what you need from your next Ford. No pressure. No rush. Just real people who measure success by how many customers come back, not by how many drive away.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:30 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:30 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 35 reviews
June 21, 2024
STAY AWAY from this dealership. Dropped off our 2013 focus for a malfunctioning fuel guage, it was a recall repair. They called us few days later saying Recall repair was finishe Dropped off our 2013 focus for a malfunctioning fuel guage, it was a recall repair. They called us few days later saying Recall repair was finished, but the transmission is damaged internally and the vehicle is no longer driveable. They wanted to charge us thousands of dollars to remove and rebuild the transmission. They stated the technicians performed a recall service on the transmission and the new part they installed damaged the transmission. They never contacted us prior to working on the transmission. We never asked nor wanted them to do anything with the transmission, we just wanted the fuel guage fixed. The transmission was perfectly fine before they worked on it. The car is basically junk now! More
by codysgst
Employees Worked With
unknown
May 18, 2024
Horrible service, ridiculous additional charges took me three trips to get a recall of rear camera fixed, horrible communication as well. I definitely won’t be back. Oil change, filter, and fuel filter ov three trips to get a recall of rear camera fixed, horrible communication as well. I definitely won’t be back. Oil change, filter, and fuel filter over $500.00 the recall cost me $100.00 which I disagree on. IT WAS A RECALL!!! But was charged under my warranty. What the xxxx More
by Dan
Employees Worked With
Service center
January 23, 2024
Logan was an incredible person to help me decide on a vehicle. I had been to numerous dealers in person by text and by email. He was by far the most responsive I felt like he was honest I felt like he wa vehicle. I had been to numerous dealers in person by text and by email. He was by far the most responsive I felt like he was honest I felt like he wasn’t just interested in selling me something he had everything coordinated when I did decide to buy the process seemed seamless even though I know there was so much work behind the scenes, he was so kind and gentle and so informed about the vehicles he had available. Tom was also incredible when I was getting ready to leave with my new vehicle he spent time after the dealership had closed to show me different options on my dashboard, it was invaluable. This was a wonderful experience , kudos to you all More
by Rosanna
Employees Worked With
Logan, Tom
December 01, 2023
We found the vehicle we were looking for. The buying experience was easy, friendly & actually enjoyable. Thank you Brett Williams for helping us buy our Lincoln Nautilus ! The buying experience was easy, friendly & actually enjoyable. Thank you Brett Williams for helping us buy our Lincoln Nautilus ! More
by GJRIECK
Employees Worked With
Brett Williams
July 07, 2023
Awesome car buying experience! Purchased a 2023 New Ford Maverick was excellent. My sales person, Brett, was very helpful and there was absolutely no pressure or hassles. I've purc Purchased a 2023 New Ford Maverick was excellent. My sales person, Brett, was very helpful and there was absolutely no pressure or hassles. I've purchased allot cars in my life and have got say this was by far a very enjoyable experience. I would highly recommend James River Ford to everyone, by far they are the best! More
by gerardii
Employees Worked With
Brett Williams
June 07, 2023
Worst service EVER! Called and explained 3 issues that I wanted checked. A rattling noise coming from the front when driving up an incline, Rear vibration when turning Called and explained 3 issues that I wanted checked. A rattling noise coming from the front when driving up an incline, Rear vibration when turning and pulling up my drive has lack of power. She had said for a diagnostic it would be $159. Had a 8:00am appointment for Tuesday. Took it to them on Monday at 10:30am where it set until the last time I saw it at 3:30 pm on Tuesday. Called and explained the front end noise (IWE). Never addressed the rear end vibration and never addressed the lack of power. Simply didn't listen to what my concerns were when I called and the Service Manager didn't seem to concerned either about anything but the IWE. Worst service I've had in my life and will NEVER go back More
by tucktuck
Employees Worked With
Melissa / Johnathan
