Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
James River Ford
Ozark, MO
33 Reviews
Born and raised right here in the Ozarks, we’re that rare breed of dealership that remembers your name, your kids’ names, and probably your dog’s name too. We’ve built our reputation one handshake and one honest conversation at a time. Whether you’re hunting for that perfect F-150 or your Bronco needs some expert attention, our crew is here to make it happen and get you back on the road. Serving Springfield, Ozark, Nixa and the surrounding communities, we’ve built a place where finding your next Ford feels like striking gold, not striking a nerve.
The James River Difference
We run things a bit differently around here. When a team genuinely enjoys what they do, it shows. You’ll notice it in the way our service techs take time to explain exactly what your vehicle needs (and doesn’t need). You’ll see it in how our salespeople remember your name and your preferences from visit to visit. You’ll feel it in the absence of that typical dealership tension. We know our Fords inside and out and genuinely want to help you find the right fit.
Why Folks Roll With Us
Ford Fanatics Through and Through – From the workhorse F-Series, the head-turning Mustang, or the latest in electric innovation, our selection runs deep but our passion runs deeper.
Straight-Talk Financing – Our finance team cuts through the jargon and focuses on what matters: getting you the best deal possible with terms that make sense for your life.
Service That Goes the Extra Mile – When you trust us with your vehicle, you’re getting Ford-certified technicians who treat every bolt and bearing with respect and precision.
Whether you’re hauling equipment to job sites, packing up for family road trips, or just enjoying that open-road freedom, we want to be your go-to crew for years to come. Drop by our dealership and let’s talk about what you need from your next Ford. No pressure. No rush. Just real people who measure success by how many customers come back, not by how many drive away.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:30 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:30 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 33 reviews
January 05, 2023
Bought a used car from them. Within six weeks or so, and after putting 2,000 miles on it, the engine went bad. Come to find out they don’t do any prep work before rolling a car o Within six weeks or so, and after putting 2,000 miles on it, the engine went bad. Come to find out they don’t do any prep work before rolling a car out of the door. Their service department had the car for two weeks before they finally looked at it, only to tell me to tow it to the brand name dealership. The dealership looked at it and said that the car was almost 4,000 miles past an oil change, had metal shavings in the oil pan, and was 3.5 quarts of oil low. Oil light flickered on once or twice before we took it in the next day. i simply cannot imagine a dealership that can’t do a cursory inspection of fluid levels to see if a vehicle is ready to drive. After calling I was told that unless my extended warranty covers this (which it’s not going to) I was out of luck. Part of their broad “As Is, No Warranty” policy. Now I’m out $7,000 on a car I still owe $10,000 for and have owned for four months and 2,000 miles. More
by Michael
Employees Worked With
Sales Manager
May 06, 2022
I highly recommend the Sales Team at James River Ford. They were very upfront on pricing, fair and transparent. We felt like family. The Sales Manager, Logan was highly engaged from the time we arrived u They were very upfront on pricing, fair and transparent. We felt like family. The Sales Manager, Logan was highly engaged from the time we arrived until we took delivery alongside his salesperson. Our Test drive, Negotiation, and paperwork only took about an hour to complete. Definitely Will be back in the future. More
by fordowner417
Employees Worked With
Logan, Seth, Will
August 12, 2016
Great Experience Awesome car buying experience! Purchased a 2013 Ford Escape with only 21000 miles and couldn't be happier. My sales person, Mark, was very helpful a Awesome car buying experience! Purchased a 2013 Ford Escape with only 21000 miles and couldn't be happier. My sales person, Mark, was very helpful and absolutely no pressure or hassles. I've bought alot cars in my life and have gotta say this was by FAR my most enjoyable time. I would highly recommend Campbell Ford to anyone who just wants a great deal on the first go around, and no games or haggling. Very good people! More
by Brian_T
Employees Worked With
Mark was a great sales person, Jody in service is one of the nicest people I've ever met, and Roger the owner even called me personally to make sure I was satisfied.
