James River Ford - Service Center

They were very professional and very friendly and great at helping me find a car. at helping me find a car. More

My husband and I were on vacation and had issues with our Ford F150, we stopped at another Ford dealer and they were booked up, we were referred to James River Ford. It was a Friday afternoon. They assured Ford F150, we stopped at another Ford dealer and they were booked up, we were referred to James River Ford. It was a Friday afternoon. They assured us they could fix, they ordered Part and had our truck fixed Monday morning. They even gave us a nice rental to use to get back to our campsite. Would highly recommend them for prompt repairs. More

Great service team, the new building is great, the new service drive is very accommodating and welcoming. Staff is always friendly service drive is very accommodating and welcoming. Staff is always friendly More

STAY AWAY from this dealership. Dropped off our 2013 focus for a malfunctioning fuel guage, it was a recall repair. They called us few days later saying Recall repair was finishe Dropped off our 2013 focus for a malfunctioning fuel guage, it was a recall repair. They called us few days later saying Recall repair was finished, but the transmission is damaged internally and the vehicle is no longer driveable. They wanted to charge us thousands of dollars to remove and rebuild the transmission. They stated the technicians performed a recall service on the transmission and the new part they installed damaged the transmission. They never contacted us prior to working on the transmission. We never asked nor wanted them to do anything with the transmission, we just wanted the fuel guage fixed. The transmission was perfectly fine before they worked on it. The car is basically junk now! More

Horrible service, ridiculous additional charges took me three trips to get a recall of rear camera fixed, horrible communication as well. I definitely won’t be back. Oil change, filter, and fuel filter ov three trips to get a recall of rear camera fixed, horrible communication as well. I definitely won’t be back. Oil change, filter, and fuel filter over $500.00 the recall cost me $100.00 which I disagree on. IT WAS A RECALL!!! But was charged under my warranty. What the xxxx More

Worst service EVER! Called and explained 3 issues that I wanted checked. A rattling noise coming from the front when driving up an incline, Rear vibration when turning Called and explained 3 issues that I wanted checked. A rattling noise coming from the front when driving up an incline, Rear vibration when turning and pulling up my drive has lack of power. She had said for a diagnostic it would be $159. Had a 8:00am appointment for Tuesday. Took it to them on Monday at 10:30am where it set until the last time I saw it at 3:30 pm on Tuesday. Called and explained the front end noise (IWE). Never addressed the rear end vibration and never addressed the lack of power. Simply didn't listen to what my concerns were when I called and the Service Manager didn't seem to concerned either about anything but the IWE. Worst service I've had in my life and will NEVER go back More

I took in two clean cars, and got back two filthy cars to include grease on the seats, steering wheel, and seat belt. And not just once. Took in my F250 to replace two plastic trim pieces on the cab top. include grease on the seats, steering wheel, and seat belt. And not just once. Took in my F250 to replace two plastic trim pieces on the cab top. Hundreds of dollars and a month later, they finally did the job. The entire dealership is rundown, dirty, and sales personnel are not good; I’ve had to run down salesmen rather than them rushing to a potential customer. Their facility is even so bad you must slip in sideways to enter the men’s room! I hate using this dealership, but it’s 5 miles from my house, and the next closest three other Ford dealerships are just about as bad. Ford dealerships, in my experience across multiple states, are the pits! This one can’t even sell or service electric vehicles. I have a 2017 F250 and also had a 2015 Edge. More