Janesville Kia

Mark was very knowledgeable of the vehicles and their trim levels. I appreciate the willingness to work with me on a price point that fits our budget. trim levels. I appreciate the willingness to work with me on a price point that fits our budget. More

They were prompt and very informative about my service and they let me know what else I needed and they let me know what else I needed More

Unprofessional, Took longer than should have, felt scammed, still dont know anything about how car works. Have to figure everything out on our own because the only time we will be back is to drop car scammed, still dont know anything about how car works. Have to figure everything out on our own because the only time we will be back is to drop car off after lease is up. More

Always great I’ve never had an issue with Kia if Janesville . I always take my car back for service Janesville . I always take my car back for service More

Not only did they do a bait & switch when I purchased they lied about a gap refund I was entitled to. Instead of mailing it to me or applying it to my loan like they stated, they kept it. Good thing I ca they lied about a gap refund I was entitled to. Instead of mailing it to me or applying it to my loan like they stated, they kept it. Good thing I called Kia Finance to verify! Tried calling the dealership 3 more times today, 1st receptionist asked why I wanted to talk to accounting (really?!), 2nd time I was transferred to who knows and the 3rd time my name & number were taken down for a return call. DO NOT BUY FROM THESE PEOPLE, inept, unprofessional and unethical More

Gian helped me get my latest ride. He was great to work with and very patient. I came in looking for a perticular model, which was listed in the inventory. However, it could not be loc He was great to work with and very patient. I came in looking for a perticular model, which was listed in the inventory. However, it could not be located on the lot. John went above and beyond looking for that model around the lot and managed to find it. Janesville Kia team, thank you so much for making the process smoother and answering all my questions. And most of all, being patient. Happy with the purchase. And 5 Star for Gian . More

One of the worst experiences I've ever had. I wouldn't recommend to anyone. I wouldn't recommend to anyone. More

Heads Up Military Families they do not honor the Military Discount and give a huge run around. I am shocked at how dishonest this dealership is. Nathaniel C was my sales person and most shockingly he is in Discount and give a huge run around. I am shocked at how dishonest this dealership is. Nathaniel C was my sales person and most shockingly he is in the Marines National Guard, so to be swindled by another service member is despicable. I have multiple emails, and texts stating they were going to honor the discount. This is now not about the $ but about principal. Go into the other negative reviews and see their non professional responses, this says a lot about the business. Deceptive Sales Practices – The deal changed significantly from the agreed-upon terms without clear consent. They boast about being the number 1 dealership in the area. This might be correct but only because they lure you in with a low price that changes when doing the financing. $4300 was added for Exterior and Interior protection that supposively is already applied to the vehicle, however my vehicle went over to the detail shop while signing the agreement. -Lack of Transparency – Add-ons and rate increases were not disclosed until late in the process. Nearly $4000 for warranty on paint and interior. -Poor Communication & Accountability – Repeated failures to follow through on commitments, return calls, or provide clear documentation. I have asked multiple times to speak to the general manager to no avail. I also have received assistance from a local news station and they have literally hung up on him. - Failure to Honor the $500 Military Discount – Despite multiple confirmations, follow-ups, and submission of documentation, the discount has not been processed. I have multiple correspondences with Janesville KIA stating they are going to honor this and have not. I have gone as far as reaching out to WISC TV for assistance. KIA has also told David M that they were going to honor the agreement, however when he called today they simply hung up on him. This experience has left me feeling misled and disrespected—not only as a customer, but as the spouse of a veteran. The handling of this situation reflects poorly on Janesville KIA’s values and customer service standards, especially regarding promises made to military families More

Always feel comfortable and confident with all my services. Roman and Emily got me on my way with new tires that didn’t break the bank. They really go above and beyond and always have a good experien services. Roman and Emily got me on my way with new tires that didn’t break the bank. They really go above and beyond and always have a good experience. More

I am very dissatisfied. The dealer did not do the first oil change for free as promised earlier The dealer did not do the first oil change for free as promised earlier More