Jay Wolfe Honda

Service and Recalls Went in for routine vehicle service and learned there were 2 recalls as well. Steve provided loaner without hesitation since would take at least a fu Went in for routine vehicle service and learned there were 2 recalls as well. Steve provided loaner without hesitation since would take at least a full day. Vehicle also having problem with receiving satellite radio. The next day Steve called and advised needed new antenna, would be the next day...would that be a problem. It was not. When Steve noticed me the 3 day that vehicle was ready I picked it up and was totally satisfied with the level of service he provided. No complaints. Will ask for him next time. More

My first oil change I bought my used car from jay Wolfe Honda and I went in for my first oil change. Byron greeted me and took care of everything I needed. He was very fr I bought my used car from jay Wolfe Honda and I went in for my first oil change. Byron greeted me and took care of everything I needed. He was very friendly and informative. I walked through the dealership and was greeted warmly by Shaun and josh (my sales person and my finance guy). I have been won over by the genuine customer care of this dealership. More

Pleased with service I received. Always come to Jay Wolfe Ho Great customer service. The service associate explained serval things I had questions on. He was very patient and addressed all of my concerns. Great customer service. The service associate explained serval things I had questions on. He was very patient and addressed all of my concerns. Always bring my car to Jay Wolfe Honda for service on my CRV. More

Clear communication This great visit started out with Bridgett--I really appreciated being able to text back and forth to schedule my appointment. Then, upon my arrival, This great visit started out with Bridgett--I really appreciated being able to text back and forth to schedule my appointment. Then, upon my arrival, Byron was helpful and kind, letting me know all of the information I needed. I brought my car in for a couple of recalls, and while I do need some additional service, it was not in the budget right now. I appreciated that he let me know the recommendations while not pressuring me into getting it done right away. And of course, the waiting room is wonderful! More

Bad became good Your scheduling team flat out lied.....they solicited me to get some warranty work, and I have a very busy schedule. They guaranteed me repair time t Your scheduling team flat out lied.....they solicited me to get some warranty work, and I have a very busy schedule. They guaranteed me repair time to be 1 hour or less. That was not the case........Byron Hughes stepped in and handled the situation very well. Told me he'd rather tell me the truth than have me steaming in the waiting room because the service would take 3 hours.......got me shuttled, in a very timely matter to and fro....and the shuttle personnel were very friendly, courteous, and efficient. Job well done! More

Front end brakes Rob was very responsive and understanding of my financial situation. I asked for transparency regarding the cost of the service, and he gave it to me Rob was very responsive and understanding of my financial situation. I asked for transparency regarding the cost of the service, and he gave it to me right up front, without making me feel bad for asking. Later in the day, he gave me options re: the break job. He was, again, transparent, about the technician's recommendation, yet completely understanding about my choice. I come to Jay Wolfe Honda for my service because I always receive this straight forward advice and understanding. I never feel like a "woman at a car dealership who is being taken advantage of." Rob was excellent. More

Long Wait I told the worker that I would be going to my niece’s soccer game and I would probably be back before it’s done. I get back after my car being in the I told the worker that I would be going to my niece’s soccer game and I would probably be back before it’s done. I get back after my car being in the shop for an hour and a half and I finally ask about my car after it being in the shop for four hours. The worker’s response was oh sorry I thought you were being dropped off, and I asked if my car had been done for awhile and he doesn’t answer my question and said he was doing paperwork. I had potentially had been sitting around when I didn’t need to be. More

Great facilities, great experience Sue was great, worked with her for almost 2 months she stayed in contact but was never overbearing. Eventually she helped me walk out of there with t Sue was great, worked with her for almost 2 months she stayed in contact but was never overbearing. Eventually she helped me walk out of there with the car i wanted and no compromises. More

Steve was fantastic, and super helpful I thought Steve was incredible helpful and made my coverage and needs very clear. I felt I was getting the best service possible for the best deal. I thought Steve was incredible helpful and made my coverage and needs very clear. I felt I was getting the best service possible for the best deal. More

Oil change Kevin did a great job getting me in on a sat to get my transmission oil changed . I will continue to get my car serviced there. Kevin did a great job getting me in on a sat to get my transmission oil changed . I will continue to get my car serviced there. More