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Jeep Chrysler Dodge Ram City - Service Center

Greenwich, CT

3.7
40 Lifetime Reviews Review Dealership

40 Reviews of Jeep Chrysler Dodge Ram City - Service Center

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January 29, 2021

"This is a horrible dealership and I do not recommend..."

- Al

This is a horrible dealership and I do not recommend them. I brought my 2017 Jeep Grand Cherokee in on Friday for an oil change and to get a full look over to make sure everything looks good such as fluids, oils, tires, breaks ect. When I went to pick up my Jeep, I noticed on the bill they used 5w-20 oil which is incorrect. In the Jeep user manual it states my Jeep should use 0w-20. I told the service associate that they used the incorrect oil on my Jeep based on the user manual and he said they don't follow the user manual and they use 5w-20 on all Jeeps. Also, if I wanted 0w-20 I should of told him when I brought my car in. As a Jeep dealer they should be knowledge with Jeeps and should be following everything stated in the Jeep user manual. I shouldn't be telling them what oil should go into my car. Also, during the service they did a 27 multi point inspection. Based on the multi point inspection they said I needed a 4x4 service totaling $500, an engine air filter totaling $70, a cabin filter totaling $70, and a fuel injection service totaling $180. This comes to a total of $820. I currently have 33,471 miles on my Jeep and I got the 4x4 service and filters replaced at 30,924 miles. I keep all my service bills on my car, so I know what was done on it. Also, when I got home I looked at the engine air filter under the hood. The engine air filter was still clean and clearly didn't need to be replaced. This dealer is over charging customers with services that isn't needed. Please avoid this dealership.

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No
Employees Worked With
Feb 09, 2021 -

Jeep Chrysler Dodge Ram City responded

So sorry to see you were unhappy with your experience with us! Always hate to see a 1 star review. We value our customers and their trust in us is very important to me. Please feel free to reach out to me to discuss further if needed - I would be happy to explain any and all services to your vehicle. Thank you so much for your business and your time. Anthony Pompilio, Service Director

July 12, 2020

"I’m always happy with the service they provide and they..."

- Josevasquez1965

I’m always happy with the service they provide and they are very friendly with all the costumers and Suzanni is very efficient to all of us thanks for having her as a very good service advisor thanks again for all your help

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Yes
Jul 16, 2020 -

Jeep Chrysler Dodge Ram City responded

Thank you for your business and your 5 star review!

May 14, 2019

"very polite, great communications."

- chocolate lab

. Suzanni's pleasant demeanor and great attitude is always a pleasure to see when entering the service area. Suzanni explained the process and offered me the shuttle service so i could take care of other things on my list before my road trip in the Ram pickup truck1 Thank you Suzanni!

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Recommend Dealer
Yes
Employees Worked With
Jelani Sooknanan, Anthony Pompilio
September 24, 2018

"Dropped car off on Sat, no update on when it will be ready"

- Tim W

I dropped car off on Saturday morning for service, 48 hours later they have not looked at my car nor have an update as to when it might be ready. Since they do not have loaner vehicles, I have to rent a car at my expense. (and still have to pay for the diagnostic). My issue with the car was not critical to the car's operation, and should be easy to detect. Service technician was unable to clarify how they prioritize cars. It's rather unclear when I will my car back. Disappointed. I would not recommend this service center Tim

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No
Employees Worked With
do not know.
Oct 11, 2018 -

Jeep Chrysler Dodge Ram City responded

Hi Tim, So sorry to hear you were not happy with your experience. I am unable to look up your information without a last name, so please contact me directly and I can look into this further. We value all of our customers and want to make sure everyone has a satisfactory experience. Call 203-869-6666 and ask for me. Thank you for your time & your business. Anthony Pompilio, Service Director

August 04, 2017

"expensive incompetence"

- unfortunate service

Brought in 2013 Ram for failed emission inspection, $2600.00 later it failed again. Now its $3400.00 later and they managed to break my A/C. AVOID this dealer!!!

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Recommend Dealer
No
Employees Worked With
July 02, 2017

"Great service."

- Ric

Prompt, reliable service. My car was completed at the time they said it would be. No hassle loaner car provided. Service advisor was well versed as to the service I needed.

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Yes
Employees Worked With
June 27, 2017

"great place"

- Happycustomer

I have had lots of work done there to my car, and each time its was done in a timely manner, very professional and helpful. Always had a loaner ready for me. Very professional and personalized manner.

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Yes
Employees Worked With
June 21, 2017

"The service department is great to work with."

- JF

Service depart is great to work with. Have had a great experience dealing with everyone there. The last few times I have work with Suzanni. She is patient and friendly and knowledgeable.

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Yes
Employees Worked With
June 11, 2017

"Easy peasy"

- realgems96

Great service, in and out as promised. Also excited that they are moving to Stamford in the near future. That will make it even more convenient.

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Yes
Employees Worked With
June 09, 2017

"Great service "

- Natgar9

The customer service is fantastic. Everyone was very helpful, all my questions were answered and my oil change on my Jeep Cherokee was done in a timely manner. I would definitely recommend.

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Yes
Employees Worked With
Other Employees : Chris Diesel, Paul Traina
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