Jeff Haas Mazda - Service Center

I have been using Jeff Haas Mazda for all my service needs for the last 20 years. For the last 17 years, I have been fortunate to have been associated with Carlos Guzman, Service Consultant, for all o needs for the last 20 years. For the last 17 years, I have been fortunate to have been associated with Carlos Guzman, Service Consultant, for all of my service needs. Carlos has vast experience with all Mazda products when it come to service issues. Every time I ask for an appointment, Carlos gives me exactly what I request. Carlos has a great personality, and that along with a professional, courteous and respectful attitude, makes him a very special Consultant. Carlos is a very valuable employee, and he makes a very good impression to all the customers he meets and greets! More

I purchased two vehicles from Jeff Haas Mazda and I've been working with Allen Hempel in their Service Department for about 10 years now. Allen has become a trusted advisor. I always know he's goin I've been working with Allen Hempel in their Service Department for about 10 years now. Allen has become a trusted advisor. I always know he's going to tell me exactly what's going on with my vehicle. Always very patiently explaining how the various systems work and what repairs need to be conducted. Many times I've had a concern and Allan gets me right in to evaluate the situation. How many service advisors know you by name the moment you pull up??? Allan does!!!! Allan is usually sporting a smile and a great attitude. Above all Allan is someone I trust with my vehicle. How good is Allan? Well my Mazda Protege 5 is almost 13 years old and it's running like a top with nearly 160,000 miles on it. Nobody likes paying repair bills on a car, but with Allan I know the work was done with quality and attention to detail. In fact, I purchased a third Mazda about 4 years ago from another dealer in Houston and Allan is the only Mazda service guy I will work with. Allan is a gentleman, a family man and frankly I consider him a friend. How many service guys can you say that about? Thanks Allan for the great service and confidence you have given my wife and me knowing that you are taking great care of our Mazdas! More

I use Carlos Guzman because he has handled the service of my Mazda for many years. He is honest with what needs to be done to keep a car with 150,000 miles running great. Also the people at Jeff Haas knows my Mazda for many years. He is honest with what needs to be done to keep a car with 150,000 miles running great. Also the people at Jeff Haas knows you and treat you like a friend not like a stranger. Their service is quick and thorough. More

One of the reasons my wife and I have bought our last 4 cars at Jeff Haas Mazda is because of the excellent service department. Allan Hempel has been our service advisor for about 15 years and I can't thin cars at Jeff Haas Mazda is because of the excellent service department. Allan Hempel has been our service advisor for about 15 years and I can't think of how anyone can do a better job. He is honest, knowledgeable, very friendly and outgoing, always trying to save us money, and if he tells you that you need a repair, you need a repair. There are certain people who should have the jobs they do and Allan is one of them; he is very comfortable with his customers and co-workers. What you would call a real people person. As long as he's there, we'll continue to buying cars from Jeff Haas and also encouraging our friends to do so. More

We always try to deal with Carlos Guzman as our Service Advisor. He is always knowledgeable, polite, friendly, and gets things done. I don't remember a time in the past number of years that we have dealt Advisor. He is always knowledgeable, polite, friendly, and gets things done. I don't remember a time in the past number of years that we have dealt with Carlos for both our Mazdas that we have ever had an issue. He is just great! He is an outstanding member of a great service department. Way to go, Carlos! Judy and Ardy Zentgraf More

Great services and very accommodating when I asked for the car to be completed by 2pm. Your car also get wash in it's finish after service. the car to be completed by 2pm. Your car also get wash in it's finish after service. More

Friendly, prompt, courteous service- all personnel in the service department are very knowledgeable and helpful when there are questions regarding the auto repairs. I will continue to do business with this f service department are very knowledgeable and helpful when there are questions regarding the auto repairs. I will continue to do business with this first-rate dealership. More

We have worked with Allan Hempel for over ten years on two different Mazda cars we have owned. Allan is absolutely great to work with. He always accomodates our requests with a smile, handshake and the two different Mazda cars we have owned. Allan is absolutely great to work with. He always accomodates our requests with a smile, handshake and the words "thank you". Allan is very clear and accurate in describing the work he thinks should be done and why. Allan is also very clear re: the price for such services and that is always the price charged. There has never been a mistake or unpleasnt surprise. Allan is also always very helpful in answering our questions. Our 2009 CX7 now has 80,000 miles and there are no problems with it. It will run a lot longer thanks to Allan. Also, Allan has never recommended that unnecessary work be done. If you like working with honest, knowledgeable and friendly people, please give Allan a call. If not, good luck?!? More

I had a nail in my tire, it was going flat. Carlos sent out a tech with an air compressor to refill the tire so I could drive it to the dealership for service. That saved me a tow bill. I am physically u out a tech with an air compressor to refill the tire so I could drive it to the dealership for service. That saved me a tow bill. I am physically unable to change it myself, so knowing I could depend on them to help me was invaluable. This team always takes care of my 12 year old car, and they take care of me. More

Carlos was as always very friendly with good sense of humor. He listened to my concerns and told me the service needed for the current condition in order to save me money :-) humor. He listened to my concerns and told me the service needed for the current condition in order to save me money :-) More