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Jeff Wyler Chevrolet of Columbus
Canal Winchester, OH
842 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 842 reviews
August 15, 2017
Great Customer Experience I really enjoy the customer service I receive in the Service department. I've been part of the Chevy/GMC family since 2010 and have always received g I really enjoy the customer service I receive in the Service department. I've been part of the Chevy/GMC family since 2010 and have always received great customer service from Jeff Wyler. Their team always makes sure I receive their best discounts and they go the extra mile to find out if maintenance is covered under warranty. On my most recent visit, I went in for a routine oil change and wanted then to replace a bulb in my headlight. This was the second time it went out in 2 years. The first time it went out it was covered by a warranty. The team wasn't sure if it would be covered again, but they were diligent in getting an answer and found out that it was still covered. Upon inspection, they did not see that the light was out; however, I was able to show them that it was. The next morning, they confirmed that the bulb replacement was not actually covered, but what the bulb gets inserted into is what is covered. With this being said, they could have charged to replace the bulb, but due to the mix-up and oversight, they replaced the bulb for free. Thanks Jeff Wyler Service team -- specifically Shelia! More
by BrandonMayo
Employees Worked With
Sheila
Helpful August 03, 2017
plenty of cars to see and choose from service lacks a bit of organization. went for oil change service appointment at 9am. arrived 905 am checked in and asked about how long, was told a l service lacks a bit of organization. went for oil change service appointment at 9am. arrived 905 am checked in and asked about how long, was told a little over an hour. after one hour I saw my car outside, thought it was ready.... when I asked, was told no, it has not been in yet.... could not wait another hour, ended up going to a fast lube joint-- in and out in 15 min. ( service staff friendly, but shop not on same clock) More
by msagcy
Employees Worked With
not sure
July 28, 2017
Jeff Wyler does not like dealing with problems. A good way to judge any company is not how they handle their everyday customer. For example would you go to a mechanic who fixed 95% of his customers A good way to judge any company is not how they handle their everyday customer. For example would you go to a mechanic who fixed 95% of his customers problems but when that 5% of his customer base has an issue he just completely disregards them and blows them off? That's where I find myself with the Jeff Wyler dealership. I recently bought a 2017 Chevy Malibu and during the test drive I did not notice the Auto Stop feature. If you are not familiar with this feature every time you stop your car turns off and every time you lift your foot off the brake the car starts. I have never heard of this and everyone I've talked to says it sounds horrible. Anyway, I called the dealership just a few days after I bought the car. I thought that I would get used to it and I tried to get used to it but I could not. I did not call my sales person I just called the general number and ask to speak with someone. I don't know who I spoke with that first time but I was transferred a few times to get to him and was told that there was nothing I could do but he would get ahold of his boss when his boss came back in a few days. This would have been on Saturday but he never got back to me. At this point I just gave up but then a few days later someone called me asking me questions about my experience and asking me to take a quick survey. He sounded very concerned and I believed him when he told me he would get a hold of his boss and have his boss call me. A few days later fill from the corporate office and Cincinnati calls me and tells me he also thinks there is something that I can do and he tells me that he will make some calls and get back to me. I believe that the only place that he called was the dealership itself and my salesperson called me back. Phil never called to check up on me after this. When my salesperson called he just told me again that there was nothing I can do other than trade in my car and take the depreciated value which I'm sure you can understand is unacceptable. He then said that he would run some numbers and call me back about trading it in which I didn't initially refuse just because I hate this auto stop feature so much. But then he never called me back until I called in again. Long story short everyone I talk to just basically wanted me to give up so they can go about their lives because they already had my money More
by jurelltopper1134
Employees Worked With
Phil, from corporate. , Gary Romine
July 26, 2017
Excellent service Friendly, knowledgeable, professional staff. My go to dealership for my vette. Can not add additional words to this review, when what I already said s Friendly, knowledgeable, professional staff. My go to dealership for my vette. Can not add additional words to this review, when what I already said says it all! More
by J. Allen Lee
Employees Worked With
Matt Guth
July 25, 2017
WORST SERVICE EVER I dropped off a company van for warranty work on the morning of Friday July 14 2017. Was called on Wednesday July 19 that it was completed. Walked in I dropped off a company van for warranty work on the morning of Friday July 14 2017. Was called on Wednesday July 19 that it was completed. Walked in at 9am Thursday July 20 to pick it up and they told me the part just came in and it would take 2 hours to install the seat armrest (xx). So I waited the 2 hours and when I went to leave, it still had 2 of the 3 problems! Told Service of the problems in detail. They gave me a loaner car. Was notified Monday July 24 that it was completed. Picked it up about 830am. Still had the same 2 problems PLUS 2 more that the tech did working on it! Had to be the absolute WORST service ever! Took van in for 3 warranty issues- 9 days at your service department- returned with 2 of the same problems! Plus it now has 2 more problems due to poor workmanship (dash not put back together properly and seat bolted down on cell phone charger wiring). Would give zero stars if possible! Would not recommend Jeff Wyler to any of my friends or family! More
by trm321
Employees Worked With
Melanie Utley, Technician 11804
July 12, 2017
How dealership service should be Another great service experience. I plan to be a repeat customer when it's time to replace my car. Funny that I'm thanking Ricart Automotive for being Another great service experience. I plan to be a repeat customer when it's time to replace my car. Funny that I'm thanking Ricart Automotive for being such a terrible provider that I finally left them, and found the place I should've been all along. Great job guys! More
by HappyCamper
Employees Worked With
Matt Guth
July 10, 2017
Horrible customer service If there was a zero star I would put that. Their customer service is terrible and basically non-existent. No one ever seems to want to help you or tak If there was a zero star I would put that. Their customer service is terrible and basically non-existent. No one ever seems to want to help you or take you serious. I went in 2 hours before the place closed and nobody was interested in helping me. When somebody finally asked me if I needed help, he clearly did not want to wait on me so he pawned me off on Justin, who was just standing around watching TV and not interested in helping me. When Justin came over, he never introduced himself or asked what my name was. He seemed annoyed that I was there 2 hours before they closed. When trying to make a deal on a new car, I told him that it was too high and he basically refused to go see if they could get a better price on my trade in. By this time it was 30 minutes before they closed and it was obvious he didn't want to help me further and just wanted to leave. He clearly did not want to make a sale, and I was ready to buy! It was almost like they did not want to sell a car at all. I've purchased one car here and it will be the one and only car purchased from Jeff Wyler. More
by Jess
Employees Worked With
Justin Garner
July 05, 2017
MINOR ADJUSTMENT W/O APPOINTMENT I had my new EQUINOX in for a minor adjustment on Monday (05/03). I didn't even have an appointment but the service Dept. was happy to take GOOD care I had my new EQUINOX in for a minor adjustment on Monday (05/03). I didn't even have an appointment but the service Dept. was happy to take GOOD care of us. Even without an appointment it was WHAM, BAM, THANK YOU SIR and I was out the door. Excellent service, friendly, courteous, professional staff made the start of a really good day. More
by shabsdaddy
Employees Worked With
Don't know the name, she was a very attractive young lady (possible service writer(, Steve Hartley
July 04, 2017
Always 100% satisfaction I just want to say that I have never had a bad experience with Jeff Wyler Canal Winchester. When I traded in a car last year with Lisa VanVelsor it w I just want to say that I have never had a bad experience with Jeff Wyler Canal Winchester. When I traded in a car last year with Lisa VanVelsor it went very smooth. My husband also purchased his truck there due to the fact that it was such a great experience. Going to the service center is exactly the same. Everyone is friendly. I have never had to wait when I walk in they are always prepared for my appointments. Way To Go Guys, your the best.. More
by MJ
Employees Worked With
Lisa VanVelsor
June 23, 2017
Excellent service It's never fun to get your car serviced because likely that means there's an issue However the team st Jeff Wyler Columbus makes it as efficient as po It's never fun to get your car serviced because likely that means there's an issue However the team st Jeff Wyler Columbus makes it as efficient as possible. This time Bill, Tiffany, and Tim provided me excellent service and made me feel appreciated as a customer. Dustin More
by DustinMcD
Employees Worked With
Bill, Tiffany, and Tim
