Jeff Wyler Hyundai of Fairfield

Very poor experience This was the worst purchasing experience of my life. I arrived at the dealership knowing which car I wanted with price that had been negotiated at an This was the worst purchasing experience of my life. I arrived at the dealership knowing which car I wanted with price that had been negotiated at another dealership. I had previously done business at Superior Hyundai North (as had my family) and wanted to be loyal. I only wanted the dealership to beat the price. When I arrived, the sales person was occupied with another sale even though I had an appointment with him. He soon found time for me and reviewed the numbers hurriedly. He stated they could beat the price. I took a test drive without him as he continued with his sale in progress. Fast forward 3 hours and my 5 year old daughter, the salesman, and the finance person were the only ones left in the dealership. I was pressured to sign a deal that was $1,250 more than promised. I attempted to keep calm and set a good example for my child. I rationally explained the numbers and was told that they were 'pure fantasy' and that the dealership was 'already losing money on the deal'. When I attempted to cancel the deal, the two Hyundai employees informed me that my trade in was locked in the service department and I could not get it back that day. After I threatened to involve the police, they allowed me to drive the not-yet-purchased new car home. The next day, I set up an appointment to get things cleared up. The two blockers ($500 trade in and $750 financing offer) were resolved and we got the deal signed. Even though I again had an appointment, the salesperson was too busy to show me the features of the car. When I told him that was 'alright', he made time to tell me that over 33% of his salary was dependent on a good score of the Hyundai consumer survey. He reviewed a scorecard that the dealership produces to coach customers on how to answer. A few days later, the general manager sent me an e-mail: "If there is anything that would keep you from rating our service to you as excellent (10's on the Hyundai Survey), please contact me right away and give me further opportunity to provide you with best service possible." I left him a voicemail. Serveral days later, I was contacted by another employee of the dealership asking if my experience was satisfactory. She encouraged me again to give a perfect score on the survey. I asked her to have the general manager call me so that I could provide feedback on my experience. I have not heard back from the general manager. More

I bought a car The title sounds simplistic, or flippant even, but when a customer has to slap down thousands of dollars, we don't have to buy a car. This was not my The title sounds simplistic, or flippant even, but when a customer has to slap down thousands of dollars, we don't have to buy a car. This was not my first dealership I went to while looking for my next car. It wasn't going to be my last either. I had criteria that had to be met and had my own ideas about what I wanted/needed. Gas mileage was a concern, leg room was another must, and the car had to be affordable. Chris asked me what I was looking for and we were on the same page from the beginning. We discussed different models, and although he let us check out cars with superior gas mileage, he knew it wouldn't be right for my comfort expectations. He kept leading me back to what we were after all along. He did not try to show me the most expensive car on the lot (good thing because I would have been put off by it and wouldn't have bought it anyway). He basically showed me exactly what I was after. All three of my must haves led me to the Sonata. My wife and I rented one about two years ago and we were very impressed, so we were leaning that way anyway. He did show us the Sport model that took the price up $900, but I love the moon roof (or is it a sun roof?) so that was something we could splurge on. There were three different colors of the sport model on the lot, and after much indecision, Chris allowed us to remain undecided and showed us numbers anyway. The dealership was very patient with us and they stayed open for us well past closing time (more than three hours past). After the sale, Chris allowed me to meet him at his house on a Sunday afternoon to swap cars so that he could take mine in for some special service and I wouldn't have to make a special trip on Monday morning. It worked out great for me but for him... I picked up my car at 11:35 PM on Monday. More

Highly satisfied. Salesman couldn't have been any better. He searched for the exact car I wanted and picked it up from another dealership. I feel he gave me the best de Salesman couldn't have been any better. He searched for the exact car I wanted and picked it up from another dealership. I feel he gave me the best deal possible. Love the car! More

Excellent Great service and personable! Answered all questions and explained the car features and warranty in great detail. Awesome experience! I would recomme Great service and personable! Answered all questions and explained the car features and warranty in great detail. Awesome experience! I would recommend this dealership for anyone looking to buy a new Hyundai! More

Thanks! Brad was a great salesman who met all the needs I required. The financial side was a good as well, even though we had to come back in and sign some d Brad was a great salesman who met all the needs I required. The financial side was a good as well, even though we had to come back in and sign some documents a few days later. More

Great experience Robert Frost and William were very helpful. I'm a previous customer with the used car department but with this being my first brand new car my experie Robert Frost and William were very helpful. I'm a previous customer with the used car department but with this being my first brand new car my experience was amazing. I will definitely be back and doing business with Robert and William ! More

6th vehicle This is the sixth new vehicle I have bought from Superior North and each time it is a pleasant experience. I have always been treated with the upmost This is the sixth new vehicle I have bought from Superior North and each time it is a pleasant experience. I have always been treated with the upmost courtesy and respect. More

New 2017 Memorial Day Purchase Terry Gould was a great help in arriving at our purchase decision. He helped with the 2013 Sonata purchase and helped with this 2017 purchase. Now w Terry Gould was a great help in arriving at our purchase decision. He helped with the 2013 Sonata purchase and helped with this 2017 purchase. Now we have two Sonatas in the drive rather than a Sonata and an Elantra. Great success with this car brand and if there is an issue the warranty has been honored. Very pleased! More

Amazing Terry and Robert made my purchase of the car go smoothly. I have recommended this Hyundai dealership to my friends and relatives. I will definitely re Terry and Robert made my purchase of the car go smoothly. I have recommended this Hyundai dealership to my friends and relatives. I will definitely return if I need another car More

Hyundai Accent I feel really happy with my car. I wanted a small car that would have a great warranty and that I could drive for years comfortably and safely and I I feel really happy with my car. I wanted a small car that would have a great warranty and that I could drive for years comfortably and safely and I feel that is what I drove away with. More