
Jeff Wyler Superior Honda
Cincinnati, OH
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2016 Honda CRV Excellent, efficient service. Friendly and informative. Honda makes an excellent product, and we were most pleased with the purchase and the terms. I Excellent, efficient service. Friendly and informative. Honda makes an excellent product, and we were most pleased with the purchase and the terms. I highly recommend Superior and, in particular, our sales representative, Mr. Kaplan. More
Had problems with the salesman but manager was helpful In the beginning, I was disappointed with the sales person Hank, because he did not clearly answer my cost-related questions for Honda Fit LX 2016 lea In the beginning, I was disappointed with the sales person Hank, because he did not clearly answer my cost-related questions for Honda Fit LX 2016 lease. I was just given some random numbers & not informed of how the monthly payments had been calculated for me. When signing the documents I realized I had been charged ~30$ more per month than what had been discussed. Their business manager was not very helpful in addressing my concerns about the changes in figures, and later I also noticed a considerable hike in the "agreed upon value of the car" which looked like it was ~$2k higher than the quoted price. However few days later their new car sales manager Jesse reached out to me based on my initial review, & addressed all my concerns. He explained to me in detail about the breakup of prices and taxes, differences in the Honda lease v/s a traditional lease, & apologized on behalf of their personnel who had not given me complete and accurate information. I felt satisfied after this meeting because : 1. It seemed like Honda does care about customer experience after all 2. They agreed to revise some of the figures to match what was initially promised to me. For this reason I've chosen to update my original review & give them a better rating. More
Great Experience I was in need of a vehicle after an accident I had. I got in touch with Hank Osborn and not only did it work out that he had the perfect vehicle for m I was in need of a vehicle after an accident I had. I got in touch with Hank Osborn and not only did it work out that he had the perfect vehicle for me, he expedited the process and I had the car a few days later. Hank took care of all the paperwork and made the entire experience a wonderful one! Rick helped us with the paperwork as well, and he made it a very enjoyable process. Thanks Superior Honda! More
Excellent Service This is the second car I've purchased through Superior Honda with the excellent help of Steve Kaplan. Steve listened to my needs and helped me find th This is the second car I've purchased through Superior Honda with the excellent help of Steve Kaplan. Steve listened to my needs and helped me find the right car for me. From start to finish, Steve was knowledgeable, a great listener, and provided me with excellent service. I'm happy with my decision to work with Steve and strongly recommend him to anyone looking for a great buying experience. More
New Honda Pilot Mr. Steve Kaplan gave me excellent service in my new SUV buying experience. From the time he answered my initial phone call to the final handshake he Mr. Steve Kaplan gave me excellent service in my new SUV buying experience. From the time he answered my initial phone call to the final handshake he was courteous , informed and enthusiastic . More
Very Easy We walked in knowing exactly what we wanted and Steve jumped right into action. No trying to upsell us, no trying to talk us into things that we didn' We walked in knowing exactly what we wanted and Steve jumped right into action. No trying to upsell us, no trying to talk us into things that we didn't want. He showed us what we asked for and made us aware of things that were pertinent to our decisions. Appropriate things to consider. The whole process went very smooth and without hassle. Back and forth with the numbers very quickly. None of the typical "car dealer" gimmicks that we've all been through at other dealers. Great experience. Would recommend to anyone without hesitation. More
Easy to work with Nikki was so easy to work with and has great communication. I would and will go through her again for buying a car. She came back with the lowest pric Nikki was so easy to work with and has great communication. I would and will go through her again for buying a car. She came back with the lowest price and gave me some tips on hidden fees other dealerships had. More
Mr Kaplan was a pleasure to work with I would definitely recommend the Civic. I would also recommend Mr Kaplan to a friend looking for a Honda.. The 200000 bumper to bumper is a bonus . I would definitely recommend the Civic. I would also recommend Mr Kaplan to a friend looking for a Honda.. The 200000 bumper to bumper is a bonus . More
Awesome Experience/Service/Staff I first called Superior Honda with questions about how insurance claims work and what information is needed in order to finance a car, when you have e I first called Superior Honda with questions about how insurance claims work and what information is needed in order to finance a car, when you have experienced a total loss. I spoke with Ray L , he was very helpful and answered all my questions. He asked if he could pass my information on to a sales person and they could walk me through looking at the vehicle I was interested in possibly purchasing. I received a call from a very pleasant gentlemen by the name of Steve Kaplan, we set up a time and I met him the next day. The car that I purchased was my fifth purchase and I must say this was the most pleasant experience I have ever had. The entire staff was upfront with me, they didn't try to upsell me or downsell me. I told them what I wanted and they made it happen within my budget. I learned a lot about different financing options that I was naive to on my four previous car purchases. When I am looking to buy another car, it will be from STEVE KAPLAN at SUPERIOR HONDA, as they truly know how to take care of their customers. They even saved me a step(and some money) and notarized a paper I needed for my total loss settlement. They truly went above and beyond. More
Excellent customer service Sales person and manager were very helpful in getting few communication issues resolved and for great customer service. Thanks for wonderful purcha Sales person and manager were very helpful in getting few communication issues resolved and for great customer service. Thanks for wonderful purchasing experience and for timely services. More