Jenkins Acura

It is all about the customer! I arrived on a Saturday around noon, not sure if Acura was the right choice for me. The place was very busy and all the sales people were busy, after I arrived on a Saturday around noon, not sure if Acura was the right choice for me. The place was very busy and all the sales people were busy, after about 5 minutes I decided to leave. As I went out to the parking lot, Timi(internet sales) followed me and asked me to come back in and tell her what I needed today. She was friendly and efficient as I explained what type of vehicle I wanted. She immediately got someone to evaluate my vehicle for trade, and then told me she thought they had exactly what I wanted on the lot. She had Juan Martell come over and show me the vehicle, he was extremely knowledgeable about all aspects of the SUV. We did a test drive, as he further explained all the features of the Acura RDX. I felt like he was really interested in my ability to understand every feature of the vehicle. Once the deal was agreed upon, I was in Steven's office to finish the paper work. Steven has an easy going sense of humor, and we quickly worked our way through the many forms to be signed. At that point I was able to drive the vehicle home, with Juan accompanying me, so he could return with my other vehicle. We had a nice visit along the way, and I was pleased that I did not have to worry about getting my second vehicle over to Ocala. I think this was the easiest and most pleasant car buying experience I have ever had, and I have bought a lot of cars in the past 50 years. I would highly recommend this dealership to anyone looking for knowledgeable, friendly folks, with a true understanding of what it means to be customer centric. More

I like the no hassle treatment, everyone I dealt with was kind and very knowledgeable of the Acura’s I looked at and eventually bought.David made it painless 😊 kind and very knowledgeable of the Acura’s I looked at and eventually bought.David made it painless 😊 More

Awesome customer service!!! Tyler went above and beyond to see that we didn't leave without a car!! Even called the next day to make sure we were satisfied. . Would absolutely recommend this place!!! to see that we didn't leave without a car!! Even called the next day to make sure we were satisfied. . Would absolutely recommend this place!!! More

We had a very pleasant time with our car shopping. Tyler and the whole team treated us like we were one of the family. We would highly recommend shopping at Jenkins Acura in Ocala. Thanks to all that helped and the whole team treated us like we were one of the family. We would highly recommend shopping at Jenkins Acura in Ocala. Thanks to all that helped us through the process. More

Very Helpful Dealership My husband and I had an outstanding experience with Jenkins Acura. We started out by looking online at vehicles. Tyler Wildman at the dealership conta My husband and I had an outstanding experience with Jenkins Acura. We started out by looking online at vehicles. Tyler Wildman at the dealership contacted us and we scheduled an appointment. He is new at the dealership but very personable and helpful. I was looking for a certain color and type of SUV but it had been sold the day before. Timi in management helped find another SUV in the color that I wanted. It was at another one of their other dealerships so they called and had it sent over for us to look at. We ended up buying that SUV after looking at several others that I thought I wanted. Timi was spot on in finding that SUV and worked to get us the payments we needed. Steven in finance was great as well, he got the paperwork taken care of quickly. While we were there they kept a drink in our hand (loved the Starbucks coffee!) and fed us lunch which they do every Saturday afternoon. The next day we realized that the radio wasn't working. It was a Sunday and my husband drove it back to the dealership. Bobbi Jo and Sonny were working and quickly started looking for a solution to the problem. Sonny actually said he had some experience with electronics. He looked the car over and found something unplugged in the trunk, that fixed it! Our entire experience was great. We would highly recommend the dealership. I got a better SUV than I imagined I would. Thank you Jenkins Acura! More

The best of business overall, too add my salesperson was all up front and to the point of cost and bed side manners for my respect. Then my closing team was fast and not pushy. Thank you all up front and to the point of cost and bed side manners for my respect. Then my closing team was fast and not pushy. Thank you More

Karl Dejean is the salesman you want. Went to test drive a RDX and ended up making the plunge. Karl was great, not really pressuring but a believer in their product. Honored the TrueCar Went to test drive a RDX and ended up making the plunge. Karl was great, not really pressuring but a believer in their product. Honored the TrueCar price sent by the internet department. I felt I got a fair deal especially when you look at all the “smoke and mirror” tactics being used by other dealers. Do your homework, be an educated buyer. My only suggestion to the dealership would be to have more people trained on paperwork. Most of our time there was spent waiting for a finance/ numbers guy to complete our deal. Lots of buyers at the end of the month. More

From the minute you walk in, you are treated like family. I brought my son with me and Ron and him had great conversations while we were waiting on approval I brought my son with me and Ron and him had great conversations while we were waiting on approval More

Yes my salesman Kelvin Stocker was amazing with helping me find a car that fits me and he was also very friendly. Thanks Kelvin Stocker me find a car that fits me and he was also very friendly. Thanks Kelvin Stocker More

Bobby is always efficient, friendly, and helpful in all matters involving our Acura. He is a great asset to your dealership and why we’ve returned since 2007! matters involving our Acura. He is a great asset to your dealership and why we’ve returned since 2007! More