Jenkins Ford Lincoln of Crystal River
Crystal River, FL
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday 10:00 AM - 4:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Great and timely service. They got my truck in on time and completed the oil change and tire rotation within the hour. They got my truck in on time and completed the oil change and tire rotation within the hour. More
Incompetent, Unprofessional, and Negligent: The Worst Service Experience in 14 Years of Ford Ownership If I could give Jenkins Ford zero stars, I would. I have owned Ford products for 14 years, and I Service Experience in 14 Years of Ford Ownership If I could give Jenkins Ford zero stars, I would. I have owned Ford products for 14 years, and I have never experienced such a shocking level of incompetence, dismissiveness, and lack of professionalism as I did here with my 2020 Shelby Baja Raptor. I dropped my vehicle off on a Monday for an oil change, a fix for a squeak in the rear, and to repair the passenger side keyless entry. This should have been routine. Instead, it turned into a multi-day nightmare. The Communication Failure: After dropping the vehicle off, I heard nothing for 48 hours. When I finally called them on Wednesday, the Service Manager gave me the cliché "I was just about to call you" line. He claimed the vehicle was ready but actually asked if I could pick it up the next day because he had a doctor's appointment. It is baffling that a customer's ability to pick up their vehicle is contingent on a service manager's personal schedule. The "Fixes" and Billing Errors: When I insisted on picking it up that afternoon, the paperwork was a mess. They attempted to charge me for labor that is covered under my extended warranty. They charged me $42 for oil pan nuts and bolts claimed to be "worn"--despite Ford being the only hands on this truck for five years. They also charged me $8 for a key battery, claiming that was the reason the door lock wasn't working. I paid the bill, walked out to my truck, and tested the door. It still did not work. They clearly never verified the repair. I went back inside (my original advisor was gone), and a different manager tried to change settings in the menu to no avail. I was forced to leave my vehicle there again. The Damage and Gaslighting: When I returned the next day, the staff was dismissive and rude, acting as if I were the inconvenience. The door was finally working, but as I drove away, I noticed the Airbag Light was illuminated. I immediately returned. The Service Manager's response? "I don't know what you want me to do about it." I also noticed my automatic running boards were slamming into position--something they have never done in the 5 years I've owned the truck. When I pointed this out, the technician and manager tried to gaslight me, telling me it was "normal" operation and implying I didn't know how my own vehicle worked. The Incompetence: Regarding the airbag light, I noticed all the seatbelts were buckled in the back, giving me the distinct impression they knew the light was on and tried to bypass the sensor to hide it. When caught, they claimed their Ford scanning system couldn't read the codes for a Shelby Baja Raptor and that I would have to take it to the selling dealer, Elder Ford. If you don't have the equipment to service a vehicle, do not accept the job. They offered no apology and didn't even offer to call Elder Ford to explain the situation. They essentially broke my truck and told me to drive a 3-hour round trip to fix the issues they likely caused. Do not trust Jenkins Ford with your vehicle. The service department is inept, the management takes no accountability, and they will return your vehicle in worse condition than when you dropped it off. More
Mike from Lincoln was great! Phenomenal service and no games. Really enjoyed doing business with Mike and his team! Phenomenal service and no games. Really enjoyed doing business with Mike and his team! More
I have to say I was truly “Rip Van Winkle” I had a 1995 Oldsmobile Royale (still works great-except starting sometimes ) so needed dependable car for work was befriended by Bobby and Cash J … what a dynami Oldsmobile Royale (still works great-except starting sometimes ) so needed dependable car for work was befriended by Bobby and Cash J … what a dynamic duo !!! Bobby knows his stuff and Cash in training added to it !!! I was, of course, overwhelmed and they found me the perfect SUV the perfect color and even though I didn’t think I was really going to buy, I did it !!!!! And Bobby was knowledgeable about this new fangled stuff he quickly bought me 30 years into the future !!! I was Very very happy and impressed !!! Thank you !!! Got a wonderful vehicle and actually somewhat know how to use it only day 2 !!! Very excited and happy !! Thank you Bobby and Cash and the rep of Jenkins Ford ! More
Service was quick and the dealership is very efficient. The service people are very nice. The service people are very nice. More
After seeing a vehicle that got our attention from the road, we pulled into the lot to check it out further. We were greeted by Aiden Rainey and he immediately let us know about some of the unique feature road, we pulled into the lot to check it out further. We were greeted by Aiden Rainey and he immediately let us know about some of the unique features of the Bronco versus the vehicle we were in. He literally ran back to the office to get keys so that he could show us the vehicle in greater detail. When we explained that we were short on time, he didn't put the typical pressure on us to meet his sales manager before we left. After thinking about things overnight, we decided that if the numbers worked out we were going to purchase the vehicle. The next day, he did not call to pressure us and we arrived back after they closed. A quick after hours text to Aiden confirmed he would be working the next day. The following day, I went by with my trade, explained what sort of deal we were looking for and again being short on time-left. He and his GSM (Bruce Azevedo) worked through the trade and deal for us and simply texted us the written OTD price. I agreed, we revisited the dealership and left with our new vehicle. My wife is more than happy and the whole experience was fantastic. I previously owned a F150 so I know the service department is top notch. We are all friends again! More
Upon entering the dealership, we were warmly greeted by Christian and Casey, setting the tone for an exceptional car-buying experience. Our initial intention was to purchase/build my husband a new Bronco, Christian and Casey, setting the tone for an exceptional car-buying experience. Our initial intention was to purchase/build my husband a new Bronco, but we were pleasantly surprised to discover that we were also eligible to buy my new Lincoln Nautilus. The dealership’s exceptional customer service was evident from the outset. Unlike many dealerships, they provided us with a stress-free and pressure-free environment. We were treated with utmost courtesy and attention to detail, which significantly enhanced our overall experience. The dealership’s commitment to customer satisfaction was evident in their willingness to take their time with us. They guided us through the process of selecting the perfect vehicle, providing us with comprehensive information and allowing us to test drive numerous options. Furthermore, the dealership offered us the opportunity to take the vehicle home for a night without any obligation to return the next day and purchase. This gesture demonstrated their genuine interest in our satisfaction and willingness to accommodate our needs. We had the pleasure of meeting Bruce, the General Manager, who was exceptionally courteous and approachable. He provided us with valuable insights into our potential purchase and was always willing to listen to our concerns and suggestions. In conclusion, we highly recommend this dealership. Their professionalism, kindness, and willingness to work with customers of all budgets will ensure that you have a positive and memorable car-buying experience. More
They were so professional and friendly. Very easy to schedule the appointment. Very easy to understand what was happening with my vehicle. And just overall friendly! Very easy to schedule the appointment. Very easy to understand what was happening with my vehicle. And just overall friendly! More
It is a good dealership, it was nice to deal with the staff and crew staff and crew More



