Jenkins Ford Lincoln of Crystal River

We would not recommend them. Since we purchased the truck there has been lack of follow up with the issues that we were told would be resolved. We were happy at first with sales Since we purchased the truck there has been lack of follow up with the issues that we were told would be resolved. We were happy at first with sales rep Christian but we have been trying to get issues resolved since our truck purchase. We were missing keys for bed cover and the truck keys from inside the key fob. They told us they would contact prior owner but I guess they had no luck because we were told we would have to come back on weekday to get key made. I asked to go to our local Jenkins dealership and was told he would check with manager. However when I didn’t hear back I was told that was not possible. He said he called and left me a message but when he said the number he called it wasn’t even any of our numbers. Well we called local locksmith, Action Locksmith, we were told we could get the key code from local dealership and then go back to them and they could make the keys. I called Christian with this information and was told he would get with the parts department and let me know. I emailed him info requested but never got email back or even code. We called a few days later when we hadn’t heard back and were told the system was down. Oh by the way it has been down for about 2 weeks now since that is how long ago I called and sent email. Well I went to Key Scales Ford in Leesburg and gave them the same info Christian requested but system was down and was told they would keep trying and call me when it was up. Magically they called 2 hours later with the key code. I did not purchase my vehicle from Key Scales Ford nor have I been there for any service but they still helped me more than this dealership. In reference to the keys to the rear bed cover we researched it on our own and got the replacement keys no thanks to any help from Jenkins. Lastly, we are still waiting for a USB drive to do the update on our vehicle. This was supposedly mailed out about 2 weeks ago. However we are not sure because Christian never called us back to let us know if the parts department even mailed it out. We are very disappointed in our experience and would not recommend this dealership ever!! More

We were greeted as we entered the building, promptly helped, and serviced. The waiting room was clean and offered a beverage bar. helped, and serviced. The waiting room was clean and offered a beverage bar. More

Your team was polite and professional. First time I personally had to wait for my vehicle and Aaron was helpful in my stay. Thank you, good job! First time I personally had to wait for my vehicle and Aaron was helpful in my stay. Thank you, good job! More

Service, both personal and mechanically were exceptional. The comfort of the waiting area prevents a 5 star. The comfort of the waiting area prevents a 5 star. More

Anthony was very helpful in resolving my AC issue on my car. One issue that I did have is my car was a mess. I really think that Jenkins Ford should wash the car when you return it. car. One issue that I did have is my car was a mess. I really think that Jenkins Ford should wash the car when you return it. More

Professional service with knowledgable service techs that understand the problems and know how to trace the problem understand the problems and know how to trace the problem More

I would Recommend for Jenkins to my friends and family mechanics were awesome thank you great service mechanics were awesome thank you great service More

The service department at Jenkins Ford Crystal River is top notch. The staff are always friendly and take care of all my needs. top notch. The staff are always friendly and take care of all my needs. More

This was a great dealership and service experience. Friendly, helpful and informative. Would recommend. Thank you! Friendly, helpful and informative. Would recommend. Thank you! More

Service writer was prompt, professional, and showed that he cared. He also dug in and made use of points I was unaware of to save me a lot of money! he cared. He also dug in and made use of points I was unaware of to save me a lot of money! More