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Jenkins Ford Lincoln of Crystal River

Crystal River, FL

4.6
1,408 Reviews
Jenkins Ford Lincoln of Crytal River, Florida is proud to be an automotive leader in our community. Jenkins Ford Lincoln of Crystal River has maintained our commitment to our customers. We will always make an effort to offer a wide selection of vehicles and have a knowledgeable staff to help make your purchase quick, comfortable and enjoyable. Whether you are in the market for a new Ford or a full range of pre-owned vehicles including certified pre-owned Fords we have you covered. If you have financing needs we have a finance department dedicated to provide assistance to the customer regardless of their personal credit.
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2440 US-19

Crystal River, FL

34428

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Showing 1,408 reviews

September 27, 2022

I've been a person who brings my Ford's into Ford for all my vehicles needs. However when I brought my Escape in for a vapor smell and an oil change. When they quoted me $2,300, and. it would take almost 2 More

by FABFIVE62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anthony Malec
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2022 -

Jenkins Ford Lincoln of Crystal River responded

Your negative experience is concerning to me. We pride ourselves on excellent customer service, and I sincerely apologize for the situation you experienced. We will certainly use this as a coaching opportunity for our associates. Please contact me at your earliest convenience at 352-564-8668 ext. 5252. Desiree Bower Customer Relations Manager

September 26, 2022

Everyone was professional courteous respectful. Mike in service well knowledgeable about my truck F-150 More

by erojas3683
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2022 -

Jenkins Ford Lincoln of Crystal River responded

We are delighted to hear our team provided you with great customer service!

September 24, 2022

Dillon and Aaron in the service department are great to work with….always on their game. More

by Kjbrand5420
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Houser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dillon
Sep 27, 2022 -

Jenkins Ford Lincoln of Crystal River responded

Thank you for taking the time to give us your 5-star rating!

September 24, 2022

My salesman Ron was awesome. However, I saw this truck with a cover for the bed and carpeting. The truck had no carpeting or cover. Nor was the price reflective of not having the More

by johngryglewicz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Azevedo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 23, 2022

Keith Fennelley was extremely helpful and made the buying process a great experience. He even brought the truck to me. I was very pleased with the whole experience. Thank you. More

by Tim1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Fennelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2022 -

Jenkins Ford Lincoln of Crystal River responded

We are delighted to hear you had a positive experience. Thank you for choosing us!

September 22, 2022

We took the car in for an oil change and tire rotation. The service department was so kind and courteous. Thank you guys. More

by SITH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Houser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2022 -

Jenkins Ford Lincoln of Crystal River responded

Thank you so much for your kind words about your service visit! We appreciate your business!

September 21, 2022

They changed my oil, air filters and wipers. Rotated the tires and returned my truck. I requested they address the squeaky drivers door but that was ignored. More

by harpertjjr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Houser
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2022 -

Jenkins Ford Lincoln of Crystal River responded

Thank you so much for taking the time to let us know about your experience. We do apologize for the glitches in our system that you encountered; we are working hard to improve every day! We appreciate your business and your honest review. A member of our team will be reaching out to you about this matter.

September 21, 2022

Appreciated the quick repairs , Professional Service Dept ! Also convenience of a ride home while repairs and service was completed. Friendly attitude from service staff ! More

by normanjsanger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2022 -

Jenkins Ford Lincoln of Crystal River responded

We are delighted to hear you had a positive experience. Thank you for choosing us!

September 21, 2022

I found all the staff friendly, helpful, courteous and knowledgeable. They found a potentially serious problem and fixed it timely. And they have coffee and doughnuts! More

by cgdorsey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Houser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Malec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hannah Riggs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Demi Wightman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2022 -

Jenkins Ford Lincoln of Crystal River responded

Thank you for your PERFECT rating! 😊

September 20, 2022

Aaron, the service rep was great. My two issues are: When I got the car back, all settings, including radio stations and other options had been reset to what I expect were the manufa More

by sedx2bear
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Houser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2022 -

Jenkins Ford Lincoln of Crystal River responded

Thank you so much for taking the time to let us know about your experience. We do apologize for the glitches in our system that you encountered; we are working hard to improve every day! We appreciate your business and your honest review. If you have any questions or concerns you would like to speak about, please feel free to contact me anytime! Thank you, Desiree Bower Customer Relations Manager 352-564-8668 ext.5252

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