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Jenkins Ford Lincoln of Crystal River
Crystal River, FL
1,477 Reviews
Jenkins Ford Lincoln of Crytal River, Florida is proud to be an automotive leader in our community. Jenkins Ford Lincoln of Crystal River has maintained our commitment to our customers. We will always make an effort to offer a wide selection of vehicles and have a knowledgeable staff to help make your purchase quick, comfortable and enjoyable.
Whether you are in the market for a new Ford or a full range of pre-owned vehicles including certified pre-owned Fords we have you covered. If you have financing needs we have a finance department dedicated to provide assistance to the customer regardless of their personal credit.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday 10:00 AM - 4:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,143 service reviews
January 28, 2026
Appreciate the service. Gave us a great loaner vehicle. No problem or hassle. Thanks again. Gave us a great loaner vehicle. No problem or hassle. Thanks again. More
by shelnck
Verified Customer
January 26, 2026
Everyone at your dealership is great. It's just that I can't get my Serius radio to work properly. It has not been fixed properly in two service calls. Third service is set up for Feb 17 It's just that I can't get my Serius radio to work properly. It has not been fixed properly in two service calls. Third service is set up for Feb 17th More
by jimandpat
January 26, 2026
Mike Mille did a good job explaining some of my questions. The staff is friendly. questions. The staff is friendly. More
by skywalking4fun
Employees Worked With
January 19, 2026
Mike in service has always been my go to guy. I would recommend him to anyone looking for service. I would recommend him to anyone looking for service. More
by Cyclejava1
Employees Worked With
January 15, 2026
The check in and service provided was excellent as it always is with advisor Michael Miller. always is with advisor Michael Miller. More
by tonypalmieri
Employees Worked With
January 05, 2026
Great and timely service. They got my truck in on time and completed the oil change and tire rotation within the hour. They got my truck in on time and completed the oil change and tire rotation within the hour. More
by SHADLAKE757
Employees Worked With
January 02, 2026
Incompetent, Unprofessional, and Negligent: The Worst Service Experience in 14 Years of Ford Ownership If I could give Jenkins Ford zero stars, I would. I have owned Ford products for 14 years, and I Service Experience in 14 Years of Ford Ownership If I could give Jenkins Ford zero stars, I would. I have owned Ford products for 14 years, and I have never experienced such a shocking level of incompetence, dismissiveness, and lack of professionalism as I did here with my 2020 Shelby Baja Raptor. I dropped my vehicle off on a Monday for an oil change, a fix for a squeak in the rear, and to repair the passenger side keyless entry. This should have been routine. Instead, it turned into a multi-day nightmare. The Communication Failure: After dropping the vehicle off, I heard nothing for 48 hours. When I finally called them on Wednesday, the Service Manager gave me the cliché "I was just about to call you" line. He claimed the vehicle was ready but actually asked if I could pick it up the next day because he had a doctor's appointment. It is baffling that a customer's ability to pick up their vehicle is contingent on a service manager's personal schedule. The "Fixes" and Billing Errors: When I insisted on picking it up that afternoon, the paperwork was a mess. They attempted to charge me for labor that is covered under my extended warranty. They charged me $42 for oil pan nuts and bolts claimed to be "worn"--despite Ford being the only hands on this truck for five years. They also charged me $8 for a key battery, claiming that was the reason the door lock wasn't working. I paid the bill, walked out to my truck, and tested the door. It still did not work. They clearly never verified the repair. I went back inside (my original advisor was gone), and a different manager tried to change settings in the menu to no avail. I was forced to leave my vehicle there again. The Damage and Gaslighting: When I returned the next day, the staff was dismissive and rude, acting as if I were the inconvenience. The door was finally working, but as I drove away, I noticed the Airbag Light was illuminated. I immediately returned. The Service Manager's response? "I don't know what you want me to do about it." I also noticed my automatic running boards were slamming into position--something they have never done in the 5 years I've owned the truck. When I pointed this out, the technician and manager tried to gaslight me, telling me it was "normal" operation and implying I didn't know how my own vehicle worked. The Incompetence: Regarding the airbag light, I noticed all the seatbelts were buckled in the back, giving me the distinct impression they knew the light was on and tried to bypass the sensor to hide it. When caught, they claimed their Ford scanning system couldn't read the codes for a Shelby Baja Raptor and that I would have to take it to the selling dealer, Elder Ford. If you don't have the equipment to service a vehicle, do not accept the job. They offered no apology and didn't even offer to call Elder Ford to explain the situation. They essentially broke my truck and told me to drive a 3-hour round trip to fix the issues they likely caused. Do not trust Jenkins Ford with your vehicle. The service department is inept, the management takes no accountability, and they will return your vehicle in worse condition than when you dropped it off. More
by Eheaiel
Employees Worked With
