Jenkins Ford Lincoln of Crystal River - Service Center

Easy to schedule an appointment. Staff is polite and courteous. Great communication and service department is knowledgeable and fix it right the first time. Staff is polite and courteous. Great communication and service department is knowledgeable and fix it right the first time. More

We have a 2020 Ford Ecosport that had a recall. I set up this service while we were out of the state leaving the service center plenty of time to complete the recall work. The gentleman I spoke w I set up this service while we were out of the state leaving the service center plenty of time to complete the recall work. The gentleman I spoke with even said they would leave it outside the fenced in area so we could pick up on our way home. We dropped it off on September 5th. He stated they would call that the work was complete. I called the following Friday to check on it. I was told the recall work was not yet completed, and may not be available on the next Monday. I reminded the service center that is why I left it there while we were gone, and I worked Monday morning. He commented they couldn't hold a Enterprise rental over the weekend. After stating my displeasure, and getting no where I asked to speak to a supervisor. I was then on the line with a female employee(supervisor), and explained my situation. Before she could answer the previous service center employee was on the line and stated 'yes, we can put you in one of our cars'. I stated 'that's great'. A solution was found. We arrived at the service center at 733am that Monday morning to pick up a loaner vehicle, and was told by the service center that Enterprise wasn't open yet. I had to remind this employee of my discussion with him just 3 days before. The female employee behind the parts desk set us up in a beautiful 2025 Lincoln Corsair as a loaner. We were able to pick up our Ecosport on Tuesday, and took it home. On Wednesday we had medical appts, and noticed a shuddering when we were accelerating. We were able to get it back to the service center, and a service technician took us for a ride. Of course it didn't do it for him. As we pulled into the dealership lot the technician recalled that a there is a programming step for the recall fix which may cause the shuddering issue. We're on our 5th Ford vehicle. Customer service is just that. I'm not sure we'll be back. More

Got me quickly into service, then found two more sensors failing. Able to replace them also. failing. Able to replace them also. More

I had a great experience at Jenkins Ford. The managers were wonderful and introduced themselves immediately. The sales guy (Ron) was great to work with and very up front. Everyone remembered The managers were wonderful and introduced themselves immediately. The sales guy (Ron) was great to work with and very up front. Everyone remembered my name when I came in the second day as well. I worked a bit with the service department as well. Every department in there gets a 10/10 from me. Thanks guys! More

Great Service & well informed in the process with the progress of my vehicle. Thanks The Roberts progress of my vehicle. Thanks The Roberts More

The best dealership. They have a great stuff and always do a great job on working and servicing on my vehicle. They have a great stuff and always do a great job on working and servicing on my vehicle. More